This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... See more
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See what reviewers are saying
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... See more
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Wonderful customer service throughout. Megan was amazingly helpful and reassuring...she certainly went 'the extra mile'. Nothing was too much trouble.... and her warmth and smile, combined with her pr... See more
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Megan was really helpful when we went into the Ely branch to enquire about cruise details we had been sent via an email. She phoned through to the cruise company and was so apologetic for the long w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
816 reviews
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Booking with Hays
We always use Hays as we get a full service including finding us a holiday, arranging plane seats car parking and printing boarding cards, etc. Simon in the Ely shop is so professional and friendly that we always try to go to him. He's found us some great holidays.
January 25, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to share your kind feedback. We're so happy to hear that you consistently receive full service and that Simon is professional and friendly.
The lady was very helpful very pleasant…
The lady was very helpful very pleasant would go back again
January 31, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a wonderful review! We are so glad you found our service helpful and pleasant.
Hays Travel
Sharon was amazing
Sharon was amazing. She gave us many options and great advice and helped us select a the perfect holiday at a fantastic price for our first family holiday. Thank you Sharon.
January 29, 2026
Reply from Hays Travel - Ely
We're so happy to hear that you found the perfect holiday at a fantastic price! It was our pleasure to assist you in planning your first family holiday.
Hays Travel
Understood what we were looking for and…
Understood what we were looking for and delivered
Great service
January 29, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a fantastic review! We are so glad that we met your expectations.
Hays Travel
Sharon is my 'go to' travel consultant
Sharon is my 'go to' travel consultant. I get the best service and Sharon is very thorough and takes extra time to make sure my friend and I have the best holiday
January 23, 2026
Reply from Hays Travel - Ely
We appreciate your continued trust in our services. We're happy to hear that you consistently receive excellent and detailed assistance in planning the perfect holiday.
Hays Travel
Great Service from Megan
Megan who looked after us was very helpful and explained everything to us in a kind and considerate way. Being older we much prefer to speak face to face,rather than on line.
January 29, 2026
Reply from Hays Travel - Ely
I appreciate you taking the time to share your positive experience. I am glad I was able to get your lovely holiday sorted for you and thank you for coming in to see me! - Megan
Two happy customers
Our agent Megan was both friendly and efficient, we were very pleased we booked this way.
January 28, 2026
Reply from Hays Travel - Ely
I appreciate your kind words regarding your booking experience. I am so glad you had a lovely experience! - Megan
Sharon was very friendly and helpful
Sharon was very friendly and helpful, listened to our requirements and soon found a very suitable holiday for us in June. Very efficient service.
January 26, 2026
Reply from Hays Travel - Ely
We appreciate your kind words! We are so happy to hear that we found a very suitable holiday for you in June and that our service met your expectations.
Hays Travel
The staff are always happy to help you…
The staff are always happy to help you and give you advice, Megan looked after us and a guy don’t know his name was very helpful he had been on cruises before had a lot of knowledge of the ship and what to expect wonderful experience
January 27, 2026
Reply from Hays Travel - Ely
Thank you so much for your lovely review! Megan and Simon appreciate your kind words! We're so glad to hear that our team was able to provide you with a wonderful and knowledgeable experience while planning your cruise.
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a wonderful review; we are so glad we could provide you with helpful, knowledgeable, and efficient assistance.
Hays Travel
Excellent personalised customer service…
Excellent personalised customer service from Natalie in Hays, Ely to secure us our first ever cruise with P&O for next year. Lots of experience and help in choosing cabin location, excursions and general information. Will be returning to book another holiday again!
January 17, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to share your wonderful experience. We're so happy we could provide excellent, personalized service to secure your first cruise. We look forward to helping you book another holiday!
Hays Travel
Megan was so helpful and patient…
Megan was so helpful and patient looking at different options until we finalised the booking.
January 25, 2026
Reply from Hays Travel - Ely
We appreciate you sharing your experience. We're so glad that our team member was able to assist you with your booking!
Hays Travel
Well done Kelly and Nat
Well done Kelly and Nat, thank you Hays Travel Ely,for your continued amazing service. I am also now using the app, however it is not a substitute for personal contact.
January 21, 2026
Reply from Hays Travel - Ely
We appreciate your kind words and are so glad you value our amazing service. We agree that personal contact is essential, even with our app! Thanks for your review.
Hays Travel
As usual we were made to feel welcome &…
As usual we were made to feel welcome & given the very best service. The amount of knowledge is incredible & gives great confidence when choosing our trips.
January 18, 2026
Reply from Hays Travel - Ely
Kenneth Richard Wakefield,
We're happy to hear that you felt welcome and received excellent service. It's great to know our knowledge gives you confidence when planning trips.- Simon
Hays Travel
Always good service
Always good service
friendly staff
Go out of there way to check things for you
Nothing too much trouble
January 11, 2026
Reply from Hays Travel - Ely
We appreciate you sharing your kind words! We are so happy to hear that our team is helpful and goes the extra mile for you. Thank you!
Hays Travel
Friendly and experienced
Friendly, informative and helpful staff and good price for the holiday.
January 17, 2026
Reply from Hays Travel - Ely
Sandra,
We're so happy to hear that our staff were friendly, informative, and helpful, and that you got a good price for your holiday.
Hays Travel
A stress free and enjoyable experience
A stress free and enjoyable experience. Our requests were delivered in a friendly, efficient and respectful manner.
January 18, 2026
Reply from Hays Travel - Ely
We are so happy that you found the experience stress-free and enjoyable. It was our pleasure to assist you with your requests in a friendly and efficient manner.
Hays Travel
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us this fantastic review. We are so happy to hear about your positive experience and that our team were helpful.
Hays Travel
Warm friendly welcome as usual we love…
Warm friendly welcome as usual we love using Hays travel the personal point of contact knowledgeable colleagues nothing is too much trouble for them
January 16, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to share your kind words. We're so happy to hear that you enjoy using Hays Travel and find our colleagues helpful!
Happy Customer!
The attention to detail and dedication in finding the best deal for me was the finest I have experienced from any similar agency. I have absolutely no hesitation in continuing to use Hayes for all future occasions. Thank you Natalie.
January 13, 2026
Reply from Hays Travel - Ely
We appreciate your kind words and are so happy we could find the best deal for you. It's wonderful to know you'll continue to use us for future bookings. Its always a pleasure to help - Natalie
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