This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... See more
Company replied
Wonderful customer service throughout. Megan was amazingly helpful and reassuring...she certainly went 'the extra mile'. Nothing was too much trouble.... and her warmth and smile, combined with her pr... See more
Company replied
Megan was really helpful when we went into the Ely branch to enquire about cruise details we had been sent via an email. She phoned through to the cruise company and was so apologetic for the long w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Street, CB7 4PB, Ely, United Kingdom
- 01353464029
4.9
Excellent
816 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Choosing a family holiday
Choosing a family holiday was made to be a very simple process, with advice and guidance from Sharon who was very well informed of many discussed destinations.
January 5, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us a review. We are so happy to hear that the advice and guidance we provided made planning your family holiday simple.
australia 2026
simon created a travel package for our trip to australia which included our flights hotel and transfers giving us the most conveniant flights and central hotel
January 9, 2026
Reply from Hays Travel - Ely
We're happy to hear that the Australia travel package, including flights, hotel, and transfers, provided you with convenient flights and a central hotel. Thank you for your positive feedback.
Reply from Hays Travel - Ely
We appreciate you taking the time to share your positive experience with our knowledgeable staff and great services.
Reply from Hays Travel - Ely
Thank you so much for your review - it was my pleasure to help - Natalie
Helped me find the right holiday
I didn’t really know what I was looking for and Megan did a great job of helping me narrow it down and patiently guide me through.
January 10, 2026
Reply from Hays Travel - Ely
Thank you for your review
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a fantastic review. We are so glad that you found our service helpful and easy - Simon
Reply from Hays Travel - Ely
Thank you for your review
Excellent advice and knowledge
Excellent advice and knowledge of places to visit. Friendly staff who work hard to find you the best deal.
January 9, 2026
Reply from Hays Travel - Ely
Pleasure to book you again, thank you for booking with us.
very polite staff made things easy.
January 9, 2026
Reply from Hays Travel - Ely
Thank you for your review.
Always helpful and professional
Always helpful and professional. Definitely recommend.
December 28, 2025
Reply from Hays Travel - Ely
Thank you for your review
Good experience
Professional, efficient & knowledgeable tour operator who answered all my questions.
I have confidence in Hays and would use again
January 7, 2026
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a fantastic review! We're happy to hear that our team was able to answer all of your questions and we hope you enjoy your holiday! -Megan
Excellent knowledge, advice and service.
We are very happy and impressed by the service provided by Sharon at Hays Travel in Ely. Once I explained the considerations we needed as a neurodivergent family, Sharon immediately suggested a company and location that would accommodate our needs. She helped us find the right holiday for us and the booking process was smooth and easy. After care is also excellent as we have requested a couple of minor changes. 100% would recommend and use again.
December 31, 2025
Reply from Hays Travel - Ely
We're very happy to hear that you were impressed with the service you received! It's great to know that we could help your family find the right holiday and that the booking process was smooth. We appreciate your recommendation and look forward to helping you again in the future. - Sharon
Great service by Simon
Great service by Simon. Explained the summary of of our holiday in detail. Would recommend.
January 6, 2026
Reply from Hays Travel - Ely
We're happy to hear that you had a great experience and that the details of your holiday were thoroughly explained. We appreciate your recommendation! - Simon
Brilliant stress free experience
Brilliant stress free experience. Friendly and knowledgeable staff
January 3, 2026
Reply from Hays Travel - Ely
Thank you for your review
Knowledgeable and helpful
Top class customer service with a friendly smile. This branch never fails to deliver. On this occasion it was Megan who helped sort out our requirements!
January 1, 2026
Reply from Hays Travel - Ely
Thank you for your review.
Great customer service
Great customer service, found me my ideal hoilday and a great price.
December 31, 2025
Reply from Hays Travel - Ely
We appreciate you choosing us and are so happy we could find your ideal holiday at a great price. Thank you for your review. - Megan
Megan was very efficient and made our…
Megan was very efficient and made our booking experience very easy .She has patience ,knowledge and can answer any questions regarding our holiday .It was a pleasure doing business with her .
December 31, 2025
Reply from Hays Travel - Ely
We appreciate you taking the time to leave us such a complimentary review. We're so glad your booking experience was easy and efficient, and that all your questions were answered. I'm sure you'll have an amazing time - Megan
Once again found us a holiday that…
Once again found us a holiday that looks amazing and meets all our needs; and a location we would never have thought of.
December 29, 2025
Reply from Hays Travel - Ely
We're so happy we could find you another amazing holiday that meets your needs, in a location you hadn't considered. Thank you for your review! It was my pleasure to help - Sharon
Im Always made to feel very welcome
Im Always made to feel very welcome. Plus they take all my worries away
December 21, 2025
Reply from Hays Travel - Ely
Thank you for always booking with us
Excellent travel agent
Such a friendly, helpful place to go, never disappointed. Thank you Hays
December 19, 2025
Reply from Hays Travel - Ely
Thank you for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.