Cannot fault any aspect of booking my holiday with Emma. An absolute exceptional service from start to finish. Would highly recommend anyone who wants help, efficiency and expert knowledge in all ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I asked Emma for her help to find us a holiday, we gave her the relevant information, she sent over some really good options of which we picked one, she did the rest.....from enquiring to booking in a... See more
Once again I went to my go to lady Emma Byford to book my holiday. Emma is an amazing young lady who always goes above and beyond to ensure her clients have the holiday of their dreams. Nothing... See more
Emma was as usual extremley helpful and that is why we book all our holidays with her
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Emma Byford, IP29, Barrow, United Kingdom
- 1289318184
4.9
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma Byford is amazing!
Emma Byford is amazing! Nothing is too much hassle, very thorough and always goes out of her way to assist! 10/10!!
September 4, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It is always such a pleasure to arrange your holidays and I am truly grateful for you choosing to book with me! I hope you have a fab time!
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It is always such a pleasure to arrange your holidays and I am truly grateful for you choosing to book with me! I hope you have a fab time!
Emma is fantastic and helpful
July 17, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It is always such a pleasure to arrange your holidays and I am truly grateful for you choosing to book with me! I hope you have a fab time!
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It was such a pleasure to arrange your holiday for you and I am truly grateful for you choosing to book with me! I hope you have a fab time!
Emma smashed it again.
Emma smashed it again.
This is our 2nd time working with Emma to make our holiday dreams come true, and she is simply amazing.
Almost !!!!80!!!! Emails back and forth for a couple of days trying to get everything perfect, and we couldn’t be any happier with our experience.
She’s very kind and accommodating and makes everything a breeze.
May 22, 2024
Returning customer
This isnt the first time ive booked with Emma , i return because she is always Helpful , attentive and deals with any queries quickly, I know I can rely on her.
May 4, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It is always such a pleasure to arrange your holidays and I am truly grateful for you choosing to book with me! I am so pleased you had a lovely time :)
Fantastic experience
Emma Byford has been brilliant nothing is too much trouble always happy to help very professional, gets back to you straight away answering any questions you may have.
May 2, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It was such a pleasure to arrange your holiday for you and I am truly grateful for you choosing to book with me! I hope you have a fab time!
Have used Emma to book our holidays for…
Have used Emma to book our holidays for a long time for the whole family. She is great, efficient, informative and nothing is too much trouble. A credit to the Travel Industry!
April 11, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It is always such a pleasure to arrange your holidays and I am truly grateful for you choosing to book with me! I am so pleased you had a lovely time :)
5 stars!
Emma was so quick to reply and very friendly. I was nervous to contact but am so glad she was recommended to me. She put me straight at ease and was so helpful and efficient. I would definitely recommend her to friends and family!
April 2, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It was such a pleasure to arrange your holiday for you and I am truly grateful for you choosing to book with me! I hope you have a fab time!
Thanks Emma Emma was very helpful and patient in…
Emma was very helpful and patient in helping us plan our lifetime family holiday
March 24, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It was such a pleasure to arrange your holiday for you and I am truly grateful for you choosing to book with me! I hope you have a fab time!
Excellent service
Emma was so helpful and listened to exactly what i was looking for in a holiday. This made everything go through smoothly and no stress.
March 10, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It was such a pleasure to arrange your holiday for you and I am truly grateful for you choosing to book with me! I am so pleased that you had a lovely time :)
Exceptional!
From the minute i made an enquiry with Emma i was made to feel special. Emma’s ability to understand my needs, even when I didn’t, was exceptional. This is the second time of booking because I know that the service cannot be matched.
February 25, 2024
Reply from Hays Travel - Emma Byford
Thank you for taking the time to leave a review on the service you have received. It is always such a pleasure to arrange your holidays and I am truly grateful for you choosing to book with me! I hope you have a lovely time :)
Amazing help as always
Amazing help as always. 5*
Always looks for the best deal for us as a family.
Always replies so quickly.
Thanks again xx
February 8, 2024
Emma was amazing.
Emma was extremely helpful in answering my many questions regarding this cruise. She gave me a lot of information which was really useful in deciding this holiday. Emma also changed our flights to Athens to a much more convenient time .
February 7, 2024
Always pleased with Emma booking my…
Always pleased with Emma booking my holidays, always helpful
January 18, 2024
Emma of Hay's Travel she is a star ⭐ also she is first class in her job. Please use Emma for your holiday bookings.
Emma of Hay's Travel is a star. She booked and sorted our holiday to Cyprus in April 2024
A wonderful person and she is highly recommended to book your holidays summer or winter one's too.
Emma Byford thank you
January 9, 2024
Easy stress free booking
Emma was very helpful, listened to all our requests and found us a great deal
January 9, 2024
Emma provided her usual service ,fast…
Emma provided her usual service ,fast and efficient, goes above and beyond .
January 5, 2024
Excellent assistance from Emma for…
Excellent assistance from Emma for finding us a last min holiday. Meeting all expectations.
Will definitely use Emma again.
👍🏻😊
November 22, 2023
Emma was extremely efficient in sorting…
Emma was extremely efficient in sorting our holiday to Malta. Couldn’t fault her.
November 1, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.