Hays Travel - Enfield Reviews 

519
TrustScore 5 out of 5

4.9

20 Church Street, EN2 6BE Enfield, GB


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Rated 5 out of 5 stars

The lady who sorted out our holiday could not do enough to help us with the dates and the upgrades - contacting airlines for upgrades. We had decided on one date but then changed & brought the holida... See more

Rated 5 out of 5 stars

We booked our first cruise with Rosina. We had a few different ideas of the Cruise Liner we would like to use, and we were taken calmly through the options and what might work best for us.... See more

Rated 5 out of 5 stars

I had been booking holidays for my daughter and myself with Hays travel for many years with their change travel names previously and currently with their current name I have never had any proble... See more

Company replied

Rated 5 out of 5 stars

Marie Cruz spent so much time going through everything that we needed regarding our cruise booking. There is a big group of us attending the cruise and I needed to ensure that I had all the finer det... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Church Street, EN2 6BE, Enfield, United Kingdom

  • 02039252733

4.9

Excellent

TrustScore 5 out of 5

519 reviews

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4.9

All reviews

(519)

118,912 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booked our first cruise with confidence.

We booked our first cruise with Rosina.
We had a few different ideas of the Cruise Liner we would like to use, and we were taken calmly through the options and what might work best for us.

Rosina was friendly and knowledgeable,
at no time did we feel rushed or pressurised into making a decision.

It’s very reassuring to deal with Hayes
Travel Enfield knowing we’re in safe hands. Nothing was too much trouble.

July 2, 2026
Rated 5 out of 5 stars

Maria Cruz Hays Travel

Maria Cruz was really helpful, polite and efficient. She dealt with my info and holiday information/payments to secure a brilliant holiday. Thank you all so much. Would recommend. ⭐️⭐️⭐️⭐️⭐️

June 30, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for your wonderful feedback.
We are so pleased to hear that you had such a positive experience booking your holiday and would recommend us.
If you have any queries we are always here to help.

Kind Regards
Marie Cruz
Hays Travel Enfield

Rated 5 out of 5 stars

Helpful and beyond

The lady who sorted out our holiday could not do enough to help us with the dates and the upgrades - contacting airlines for upgrades. We had decided on one date but then changed & brought the holiday forward. This didn't faze her and she altered the dates & booked our holiday. She kept in contact with us throughout. I highly recommend Hays.

June 19, 2026
Rated 5 out of 5 stars

THANKYOU

I could have booked my flights to Australia myself; however; I have relied on Giuliana for all my holidays over the last 5 years; I also have holidays booked for next 3 years via Hays.

June 30, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

TonyW,

Hi Tony. Thanks so much for your kind words. I'm always happy to help.


Kind Regards
Giuliana

Rated 5 out of 5 stars
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for your 5 star review.
I'm pleased you were happy with the booking process and information provided.
If you have any queries we will be more than happy to assist.

Kind regards
Marie Cruz
Hays Travel Enfield

Rated 5 out of 5 stars

Family Cruise Booking

Marie Cruz spent so much time going through everything that we needed regarding our cruise booking. There is a big group of us attending the cruise and I needed to ensure that I had all the finer details to inform my party of absolutely everything. The service I received was second to none.

June 28, 2026
Rated 5 out of 5 stars

I had been booking holidays for my…

I had been booking holidays for my daughter and myself with Hays travel
for many years with their change travel names previously and currently with their current name
I have never had any problems with their agents Rosina and Juliana
They fulfilled all my requests and was very satisfied.
They communicate efficiently and effectively
Both are very approachable and willing to help always.

June 19, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Hello Joan
Thankyou so much for your lovely comments
Its always a pleasure booking holidays for you both

Rated 5 out of 5 stars

This was a last minute booking

This was a last minute booking. Staff were friendly, understanding and extremely patient. Took Time to ensure we got a good deal that met our needs.
Checked us in which was brilliant, didn't have to worry about doing so for round trip. Obviously knew her way round the system much better and swifter than I could have managed. Had nothing to worry about except getting ourselves to the airport. Staff even informed me of a very convenient service to/from the airport that I knew nothing about. Very satisfied customers. Thank you

June 14, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

I am so pleased you had an excellent experience in branch . It's wonderful that I could make your last-minute booking easy and stress-free. I truly appreciate your kind words and look forward to helping you with your next trip!

Kind Regards
Marie Cruz
Hays Travel Enfield

Rated 5 out of 5 stars

About Hays travel Enfield.

Maria at Enfield listened to what our requirements were and came through for us.
She informed us a lot about the area and that she’d lived there for a year.
She made the booking relatively easy for us both as I struggle to sit for long periods of time and she’s very experienced and friendly and kind.

June 14, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

No name ,

We are so pleased to hear that Maria provided such a helpful and easy booking experience for you. We are here for you every step of the way. We hope you have a wonderful holiday! Thank you for your kind words!

Kind Regards
Maria

Rated 5 out of 5 stars

There’s really nothing to tell

There’s really nothing to tell.
I go into Hays travel in Enfield. Tell Giugliana, what I want, she sorts a deal out for me to approve, I book it. End of.

June 21, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Barbara,

We're glad to hear your experience was so straightforward and positive. Thank you for sharing your feedback!

Kind Regards
Giuliana

Rated 5 out of 5 stars

Great customer service

I received great customer service from Giuliana as usual and booked exactly the holiday we wanted thanks

June 17, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Mr David Shaw,

Thank you for your wonderful feedback! We are so pleased we could help you book the perfect holiday.

Kind Regards
Giuliana

Rated 5 out of 5 stars

Always so helpfully and friendly staff…

Always so helpfully and friendly staff been going to same travel again for 35 years and always recommend to anyone to go there

June 17, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Mrs Tracy Cantle,

We're so grateful for your loyalty over 35 years! Thank you for your wonderful feedback and recommendation.

Kind Regards
Giuliana

Rated 5 out of 5 stars

I walked in to ask a few questions…

I walked in to ask a few questions about flights for over Christmas to Malta. I found the staff very helpful and very knowledgeable. I really felt comfortable and looked after. I left with my tickets and will be returning to store a month before as they will print out what’s needed. I would recommend you highly

June 2, 2026
Rated 5 out of 5 stars

Good services

Good services

May 31, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for taking the time to write us a lovely review and for your continued bookings. We hope you have a lovely holiday! We look forward to seeing you soon and getting your next holiday booked.

Best wishes,

Rosina

Rated 5 out of 5 stars

Great

Great! So easy and helpful ! No getting stressed about booking online and more discounts!

May 29, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Leigh,

We're so glad we could make your booking easy and stress-free. Thank you for your kind words!

Kind Regards
Hays Travel

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