We needed guidance with the biggest holiday of our lifetimes and sat down on the correct seat - opposite Hannah. We were green as grass as to how to even begin and by the end of our first meeting, s... See more
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Hannah at Hays Enfield was extremely professional and liaised with Canadian Affair to create a trip to Canada which we are looking forward to We recommended the trip to friends who booked the... See more
Company replied
Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield f... See more
Company replied
I had been booking holidays for my daughter and myself with Hays travel for many years with their change travel names previously and currently with their current name I have never had any proble... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Church Street, EN2 6BE, Enfield, United Kingdom
- 02039252733
4.9
Excellent
542 reviews
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I walked in to ask a few questions…
I walked in to ask a few questions about flights for over Christmas to Malta. I found the staff very helpful and very knowledgeable. I really felt comfortable and looked after. I left with my tickets and will be returning to store a month before as they will print out what’s needed. I would recommend you highly
June 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Enfield
Thank you for taking the time to write us a lovely review and for your continued bookings. We hope you have a lovely holiday! We look forward to seeing you soon and getting your next holiday booked.
Best wishes,
Rosina
Great
Great! So easy and helpful ! No getting stressed about booking online and more discounts!
May 29, 2026
Reply from Hays Travel - Enfield
Leigh,
We're so glad we could make your booking easy and stress-free. Thank you for your kind words!
Kind Regards
Hays Travel
Fantastic service.
Fantastic service.
Rosina was helping me.
She was very friendly and very professional.
Thank you.
May 31, 2026
Reply from Hays Travel - Enfield
O.Motta,
We are so glad to hear you received fantastic service. Thank you for your kind words. We hope you have a wonderful holiday.
Kind Regards
Rosina
Hays Travel
Staff were lovely and helpful
Staff were lovely and helpful, got us exactly what we needed quickly and without hassle, as always
May 20, 2026
Reply from Hays Travel - Enfield
Thank you for taking the time to write us a lovely review. We hope you have a lovely holiday!
Kind regards,
Maria
"They were very friendly and helpful
"They were very friendly and helpful. Their support made everything much easier, and I really appreciate their assistance. Highly recommended!"
May 24, 2026
Reply from Hays Travel - Enfield
Friend of Ted,
We are so glad to hear our team was friendly and helpful! Your kind words mean a lot to us. Thank you for your recommendation.
Kind Regards
Tracy
The service is great
The service is great. Tracey is fab, she takes time to help go through the bookings, and she is polite , very helpful with my hays app.
There all lovely in enfield hays .but tracey delt me me
And i like the service she gives
May 20, 2026
Reply from Hays Travel - Enfield
Linda,
We are so pleased to hear you had such a positive experience with us. We truly appreciate your kind words about our service. We hope you have a wonderful holiday.
Kind Regards
Tracy
My experience with Juliana
Juliana has always been very diligent and helpful whenever I needed a booking. Juliana is very approachable and welcomes me with a smile.
Juliana ensure that I receive accurate and current information.
I value Juliana’s kindness. Thank you Juliana
May 19, 2026
Reply from Hays Travel - Enfield
Kamala Devi,
We're delighted to hear about your positive experience! We always aim to provide helpful and accurate information with a welcoming approach. Thank you for your kind words.
Kind Regards
Juliana
Excellent customer interaction
Excellent customer interaction. Friendly, helpful, excellent communication. Listened well and responded to our requirements.
May 8, 2026
Reply from Hays Travel - Enfield
Customer,
We truly appreciate your kind words. We are so pleased we could meet your requirements.
Kind Regards
Hays Travel
Sally was very good,
The lady was very good,
It was all booked over the phone while I was in Tenerife.
Brilliant 🤗
May 17, 2026
Reply from Hays Travel - Enfield
Mr. John McClernon,
We're so glad we could assist you with your booking while you were abroad. Thanks for your kind feedback! We hope you enjoy your future upcoming holiday!
Kind Regards
Tracy
The representative Guiliana was very…
The representative Guiliana was very knowledgeable, pleasant and helpful
May 17, 2026
Reply from Hays Travel - Enfield
Mark West,
We're so pleased to hear about your positive experience. Thank you for your kind words!
Kind Regards
Giuliana
Very helpful and took their time…
Very helpful and took their time helping me choose the right holiday. Rosina in Enfield branch was very helpful and patient with me. Would definitely recommend Hays in Enfield
May 16, 2026
Reply from Hays Travel - Enfield
KALISTHENI COSTA,
We're so pleased we could help you find the perfect holiday. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Rosina
Friendly helpful staff who weren't…
Friendly helpful staff who weren't phased when I decided to change almost everything they had spent ages sorting. It was all about my holiday not their easy life. Thanks so much Tracey.
May 13, 2026
Reply from Hays Travel - Enfield
Jojo B,
We are so glad to hear our team was helpful and accommodating with your holiday plans. Thank you for sharing your positive experience!
Kind Regards
Tracy
I had a very specific enquire and had a…
I had a very specific enquire and had a price cap. which I did not want to go above and the agent (Giuliaua) went the extra mile to help me acheave this.
May 12, 2026
Reply from Hays Travel - Enfield
Brian Pender,
We're so happy to hear we could help you achieve your specific needs within your budget. Thank you for your kind words!
Kind Regards
Giuliana
Rosina was always very helpful and kind…
Rosina was always very helpful and kind and go out of her way to help us.
May 12, 2026
Reply from Hays Travel - Enfield
Elizabeth,
We're so glad to hear this! We appreciate your kind words and feedback. We hope you have a wonderful holiday!
Kind Regards
Rosina
Reply from Hays Travel - Enfield
Thank you for taking the time to write me such a lovely review!
I am happy we have got you all insured for your upcoming Cruise! Have a great time!
Best wishes,
Hannah
Maria and Tracy went above and beyond…
Maria and Tracy went above and beyond to be helpful
May 7, 2026
Reply from Hays Travel - Enfield
Roy,
We're glad to hear our team was so helpful. We appreciate your kind words.
Kind Regards
Hays Travel
Very pleasant staff
Very pleasant staff. I was greeted by a trainee whom came across warm , professional and interested on what I needed . She was then joined by another member of staff who was very experienced and I was impressed on how they interacted with each other, together getting the best travel package for me. I will be using Hays Travel again.
April 29, 2026
Reply from Hays Travel - Enfield
Jochen Leewo,
Thank you for your wonderful review! We are so pleased to hear that our team provided such a positive and professional experience. We look forward to assisting you again soon.
Kind Regards
Hays Travel
Maria was incredible and made booking…
Maria was incredible and made booking our holiday a pleasure
April 16, 2026
Reply from Hays Travel - Enfield
Thankyou for your kind words, we hope to see you again soon!
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