We needed guidance with the biggest holiday of our lifetimes and sat down on the correct seat - opposite Hannah. We were green as grass as to how to even begin and by the end of our first meeting, s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hannah at Hays Enfield was extremely professional and liaised with Canadian Affair to create a trip to Canada which we are looking forward to We recommended the trip to friends who booked the... See more
Company replied
Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield f... See more
Company replied
I had been booking holidays for my daughter and myself with Hays travel for many years with their change travel names previously and currently with their current name I have never had any proble... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Church Street, EN2 6BE, Enfield, United Kingdom
- 02039252733
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always extremely helpful and efficient
Always extremely helpful and efficient. Would strongly recommend them

Reply from Hays Travel - Enfield
Great customer service from a helpful…
Great customer service from a helpful and friendly Agent. Had all my details to hand, from a previous booking

Reply from Hays Travel - Enfield
Hays were wonderful
Hays were wonderful. I posed a proposal to Juliana with our preferences and she came up with suggestions the same day. The cruise was exactly what we wanted so we went ahead and booked immediately. Even the portside parking and assistance were included. Well done (again) Hays

Reply from Hays Travel - Enfield
This was the first time I spoke to the…
This was the first time I spoke to the trainee she was very professional when she was having some difficulties she also colleague for help she showed me a number of options which I appreciated a book Singapore I booked with Hayes, Travel and Enfield on a few occasions now and I find them to be very professional and they’re very helpful and even have to have a difficult day there was put a smile and they always remember your name when you come back

Reply from Hays Travel - Enfield
My experience was great I did enjoy…
My experience was great I did enjoy talk about my trip she was so helpful thank you
Consistently excellent service
Booked our annual holiday to Croatia through Hayes Travel at the Hayes Travel – Enfield Branch and received excellent service once again. I’ve used this branch for several years and they’re always helpful, patient, and great at exploring different options. Highly recommend.

Reply from Hays Travel - Enfield
Marie was really helpful
Marie was really helpful, listened and was extremely patient with us! She found us a perfect holiday/ honeymoon

Reply from Hays Travel - Enfield

Reply from Hays Travel - Enfield
Maria was great and got us booked in a…
Maria was great and got us booked in a cruise for 2027 and linked our holiday with our friends

Reply from Hays Travel - Enfield
Great Customer Service and outcome
We have never used Hays Travel before, as we use another high street Travel Agent. Well we will certainly be going back. From the moment we stepped into the Enfield branch we were greeted with a friendly smile by Giuliana.
She took down all our requirements, offered great advice and suggestions and promised to contact us in a couple of days (as it was a big holiday).
This was exceeded with a detailed itinerary arriving the next day. A further 2 options were provided giving great alternatives and prices to suit our budget.
We selected our holiday with a few tweaks from the options and came up with the perfect outcome.
We are over the moon. The staff in the office were friendly and gave tips and advice following their recent trips to the USA.
All in all first class service 100% customer focused.
Thank you Giuliana and Hays.
Hannah's 5* service (Enfield)
I went to Hannah asking for a special holiday to celebrate a special birthday coming up later in the year. I told her everything that I needed within this and she went above and beyond to make this happen. The package that she put together for me has everything and more, her patience, advice and experience left me feeling at ease. I will 100% be returning to the Enfield store again and using Hannah as my agent.
***** treatment!
Thanks Hannah for all your help!

Reply from Hays Travel - Enfield
Great service from Enfield Branch
Great service from Maria in Enfield, so helpful, really engaged with us to get our perfect holiday, felt really looked after and that the best deal was found for us. Went the extra mile contacting the accomodation to make sure our questions were answered
they have great knowledge
they have great knowledge of all the holidays I have booked with them
Well worth the effort.
We travelled for 45 minutes to get to the Enfield branch but it was worth the effort. As we entered the shop Giuliana greeted us with a friendly smile and listened carefully to hear exactly what we were looking for in a city break to Marrakech. She patiently explained and illustrated all the options and helped my wife and I to reach a decision that we are both delighted with. Nothing was too much trouble and each step of the booking was carefully explained. A first class experience.

Reply from Hays Travel - Enfield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







