Hays Travel - Enfield Reviews 

542
TrustScore 5 out of 5

4.9

20 Church Street, EN2 6BE Enfield, GB


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Rated 5 out of 5 stars

We needed guidance with the biggest holiday of our lifetimes and sat down on the correct seat - opposite Hannah. We were green as grass as to how to even begin and by the end of our first meeting, s... See more

Rated 5 out of 5 stars

Hannah at Hays Enfield was extremely professional and liaised with Canadian Affair to create a trip to Canada which we are looking forward to We recommended the trip to friends who booked the... See more

Company replied

Rated 5 out of 5 stars

Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield f... See more

Company replied

Rated 5 out of 5 stars

I had been booking holidays for my daughter and myself with Hays travel for many years with their change travel names previously and currently with their current name I have never had any proble... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Church Street, EN2 6BE, Enfield, United Kingdom

  • 02039252733

4.9

Excellent

TrustScore 5 out of 5

542 reviews

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4.9

All reviews

(542)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Always extremely helpful and efficient

Always extremely helpful and efficient. Would strongly recommend them

March 12, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you so much for your kind words! I’m glad I could help, and it means a lot to hear your recommendation. We really appreciate your support and look forward to assisting you again.

Rated 5 out of 5 stars

Great customer service from a helpful…

Great customer service from a helpful and friendly Agent. Had all my details to hand, from a previous booking

February 20, 2026
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Reply from Hays Travel - Enfield

Thank you for your kind feedback! I’m glad we could assist and make your experience a positive one. It’s always a pleasure helping our customers, and we look forward to seeing you again.

Rated 5 out of 5 stars

Hays were wonderful

Hays were wonderful. I posed a proposal to Juliana with our preferences and she came up with suggestions the same day. The cruise was exactly what we wanted so we went ahead and booked immediately. Even the portside parking and assistance were included. Well done (again) Hays

March 10, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Dear Paul,
Thank you so much for sharing your experience and we're so pleased to hear that you were happy with the suggestions provided and that you booked with us again!

Juliana

Rated 5 out of 5 stars

This was the first time I spoke to the…

This was the first time I spoke to the trainee she was very professional when she was having some difficulties she also colleague for help she showed me a number of options which I appreciated a book Singapore I booked with Hayes, Travel and Enfield on a few occasions now and I find them to be very professional and they’re very helpful and even have to have a difficult day there was put a smile and they always remember your name when you come back

March 5, 2026
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Reply from Hays Travel - Enfield

Thank you so much for your kind words! I’m glad I could assist and provide some helpful options. It means a lot to hear that your experiences with Hays Travel have been positive. We appreciate your loyalty and hope to see you again soon.
- Julia

Rated 4 out of 5 stars

Very helpful

Very helpful

February 28, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for writing a lovely review! Thank you for choosing Hays Travel Enfield for your upcoming trip! We are happy to help wherever we can!
Kind regards,
Rosina

Rated 5 out of 5 stars
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for taking the time to write such a lovely review. Thank you for choosing to book with us here at Hays Travel Enfield. We will look forward to helping you every step of the way!
Kind regards,
Maria

Rated 5 out of 5 stars

Consistently excellent service

Booked our annual holiday to Croatia through Hayes Travel at the Hayes Travel – Enfield Branch and received excellent service once again. I’ve used this branch for several years and they’re always helpful, patient, and great at exploring different options. Highly recommend.

February 13, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

SARAH,

We appreciate your continued loyalty and are so glad to hear that you consistently receive excellent service from our Enfield branch. Thank you for recommending us!

Giuliana, Hays Travel

Rated 5 out of 5 stars

Marie was really helpful

Marie was really helpful, listened and was extremely patient with us! She found us a perfect holiday/ honeymoon

February 12, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for taking the time to write us such a lovely review!
It was a pleasure booking your very special holiday, you will have the most amazing time in a beautiful resort!
Thank you for choosing Hays Travel Enfield!
Kind regards,
Maria

Rated 5 out of 5 stars

Very charming and helpful service

Very charming and helpful service

February 12, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for taking the time to write us a lovely review! Thank you for choosing us here at Hays Travel Enfield!
Best wishes,
Rosina

Rated 5 out of 5 stars

Maria was great and got us booked in a…

Maria was great and got us booked in a cruise for 2027 and linked our holiday with our friends

February 8, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for taking the time to write us a lovely review, we really do appreciate it.
We hope you have a wonderful time away with friends.
Best wishes,
Maria

Rated 5 out of 5 stars

Great Customer Service and outcome

We have never used Hays Travel before, as we use another high street Travel Agent. Well we will certainly be going back. From the moment we stepped into the Enfield branch we were greeted with a friendly smile by Giuliana.
She took down all our requirements, offered great advice and suggestions and promised to contact us in a couple of days (as it was a big holiday).
This was exceeded with a detailed itinerary arriving the next day. A further 2 options were provided giving great alternatives and prices to suit our budget.
We selected our holiday with a few tweaks from the options and came up with the perfect outcome.
We are over the moon. The staff in the office were friendly and gave tips and advice following their recent trips to the USA.
All in all first class service 100% customer focused.
Thank you Giuliana and Hays.

February 10, 2026
Rated 5 out of 5 stars

Hannah's 5* service (Enfield)

I went to Hannah asking for a special holiday to celebrate a special birthday coming up later in the year. I told her everything that I needed within this and she went above and beyond to make this happen. The package that she put together for me has everything and more, her patience, advice and experience left me feeling at ease. I will 100% be returning to the Enfield store again and using Hannah as my agent.

***** treatment!

Thanks Hannah for all your help!

February 11, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you for taking the time to write me a lovely review! It was an absolute pleasure helping you get this extra special holiday booked. We are here every step of the way and will look forward to booking your future holidays here at Hays Travel.
Best wishes,
Hannah

Rated 5 out of 5 stars

Great service from Enfield Branch

Great service from Maria in Enfield, so helpful, really engaged with us to get our perfect holiday, felt really looked after and that the best deal was found for us. Went the extra mile contacting the accomodation to make sure our questions were answered

February 7, 2026
Rated 5 out of 5 stars

Well worth the effort.

We travelled for 45 minutes to get to the Enfield branch but it was worth the effort. As we entered the shop Giuliana greeted us with a friendly smile and listened carefully to hear exactly what we were looking for in a city break to Marrakech. She patiently explained and illustrated all the options and helped my wife and I to reach a decision that we are both delighted with. Nothing was too much trouble and each step of the booking was carefully explained. A first class experience.

February 1, 2026
Hays Travel - Enfield logo

Reply from Hays Travel - Enfield

Thank you Alan for taking the time to write the review. It's much appreciated . Kind regards, Giuliana

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