We needed guidance with the biggest holiday of our lifetimes and sat down on the correct seat - opposite Hannah. We were green as grass as to how to even begin and by the end of our first meeting, s... See more
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Hannah at Hays Enfield was extremely professional and liaised with Canadian Affair to create a trip to Canada which we are looking forward to We recommended the trip to friends who booked the... See more
Company replied
Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield f... See more
Company replied
I had been booking holidays for my daughter and myself with Hays travel for many years with their change travel names previously and currently with their current name I have never had any proble... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Church Street, EN2 6BE, Enfield, United Kingdom
- 02039252733
4.9
Excellent
543 reviews
Asks customers to review
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Marie was very informative friendly and…
Marie was very informative friendly and very helpful
July 26, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hannah booked our holiday to Mexico
Hannah booked our holiday to Mexico, she was really helpful and a pleasure to deal with. She's personable and gave good advice. I changed the destination and the dates a few times before we booked and she was still really cheery and willing to help, even though I must have driven her mad! She replies in good time, she wasn't pushy like some travel agents I have dealt with in the past, she put up with me and all my questions!! I would highly recommend booking with Hannah!
July 31, 2025
Reply from Hays Travel - Enfield
Thank you so much for such a kind and lovely review Julie, this has really made me smile!
You didn't drive me mad at all, I am just happy we managed to get it all booked and with such a great price!
I hope you both have an amazing holiday and I look forward to booking any future holidays for you.
Best wishes,
Hannah
Reply from Hays Travel - Enfield
Hi Malini,
Thanks so much for your review and hope to see you again in the future!!
Daniel
September holiday 2025…
We booked our holiday with you for September on 13.7.25.
We found the staff friendly, professional and well informed.
They gave us the time we need without any pressure.
July 14, 2025
Reply from Hays Travel - Enfield
Thank you Catherine for taking the time to write this review. I'm so glad you found a suitable holiday. It was a pleasure, Juliana
Friendly and helpful
Friendly and helpful. Can drop in at any time and be helped with queries. Would recommend this branch.
July 9, 2025
Reply from Hays Travel - Enfield
Hi Alan and Carol, thanks for the kind review. You are of course very welcome to pop in at any time . We are always happy to see you. Kind regards, Juliana
Package holidays, personalised
Both times i booked with Hayes your agent was really helpful, comparing flight times and costs with different airlines even though it was a package. Juliana and Maria in Enfield branch both did thorough searches to accommodate our wishes.
First class treatment
July 16, 2025
Reply from Hays Travel - Enfield
Hi Chris, thank you so much for taking the time to write this review. And I'm so glad that we managed to help you find a great holiday. Enjoy, Juliana
Helpful however they cannot get you a…
Helpful however they cannot get you a better, / different deal that you can get online
July 15, 2025
Reply from Hays Travel - Enfield
Thank you for your review.
Best wishes,
Rosina
The sales lady was very helpfull
July 13, 2025
Reply from Hays Travel - Enfield
Thank you for writing us a lovely review!
We hope you have a great time away!
Best wishes,
Maria
Reply from Hays Travel - Enfield
Thank you for your time to leave us this lovely review. Hope we can help you in the future.
Thank you
Hays Travel
We had to rebook a holiday and it could…
We had to rebook a holiday and it could not have been easier. We got the same hotel and we were really pleased about that.
June 30, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to leave us a review and we are always happy to help.
Best wishes
Sonia
I am very happy with the service from…
I am very happy with the service from Hays .
They were very informative and did everything to help me book my dream holiday
June 29, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write me such a lovely, kind review! I know you will make some amazing memories for your upcoming trip and have the best time!!
Best wishes,
Sonia
Agent was very informative & helpful
June 27, 2025
Reply from Hays Travel - Enfield
Thank you so much for taking the time to write me a lovely review. I hope you have a lovely and well deserved holiday!
Best wishes,
Hannah
Maria Wells from the Enfield/St. Albans Office
Maria Wells from the field/St. Albans office is the WORST!! She is inexperienced and doesn't care about customers.
I gave her my information at the end of March 2025 so she could book a trip for me. I waited for 3 weeks for the itinerary only to call her and find out she had denied to go on vacation to Cyprus. I had specifically told her that I needed the itinerary asap because I needed to apply for a Schengen visa.
After she got back she never bothered to call or work on the itinerary until I called her and insisted because I had an appointment with the embassy. She still didn't care. I did not want to start the process over with a new agent so I had to bare with her. I finally got my itinerary booked on May 7th, 2025.
I honestly don't think she is a fit for the Hospitality/travel industry.
May 7, 2025
Reply from Hays Travel - Enfield
Thank you for your feedback and apologies that you feel this way. Kind regards, Maria
They don't mind how long it takes as…
They don't mind how long it takes as long as they find what it is you are looking for.
June 5, 2025
Reply from Hays Travel - Enfield
Thank you for your kind review, we are always happy to help you find the right holiday for you. Kind regards, Marie
The lady Guiliette was very helpful and…
The lady Guiliette was very helpful and took her time to find us a nice location and place
June 6, 2025
Reply from Hays Travel - Enfield
Thank you taking the time to write me such a kind review. I hope you have a great holiday!
Kind regards,
Juliana
Knowledgeable & flexible
Knowledgeable & able to suggest a number of options for the holiday destination I wanted
June 14, 2025
Reply from Hays Travel - Enfield
We are very happy that we could help! We will look forward to booking your future holidays and being able to help further.
Kind regards,
Hannah
Exemplary customer service from Hannah...
Right from the start Hannah did not baulk at the strange requests that we for our bespoke break in Switzerland.
She went above & beyond to answer our queries to our satisfaction.
She kept us updated regularly.
June 5, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write me such a lovely, kind review! I know you will make some amazing memories for your upcoming trip and have the best time!!
Best wishes,
Hannah
The staff were very friendly and…
The staff were very friendly and helpful, and we booked our holiday with ease.
June 5, 2025
Reply from Hays Travel - Enfield
Thank you for your time to write a lovely review. I hope you enjoy your upcoming holiday.
Sonia
Made us feel very welcome very…
Made us feel very welcome very accommodating to answering all our enquiries .your member of staff that assissted us (Rosina) demonstrated a very comprehensive knowledge eg good price and we thank her very much 😀 👍
June 10, 2025
Reply from Hays Travel - Enfield
Thank you for your lovely comments.
Rosina
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