We needed guidance with the biggest holiday of our lifetimes and sat down on the correct seat - opposite Hannah. We were green as grass as to how to even begin and by the end of our first meeting, s... See more
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Hannah at Hays Enfield was extremely professional and liaised with Canadian Affair to create a trip to Canada which we are looking forward to We recommended the trip to friends who booked the... See more
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Hannah at Hayes travel has booked several holidays for me and they’ve always been perfect. She totally understood our requirements and got them spot on.I would highly recommend Hayes travel Enfield f... See more
Company replied
I had been booking holidays for my daughter and myself with Hays travel for many years with their change travel names previously and currently with their current name I have never had any proble... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Church Street, EN2 6BE, Enfield, United Kingdom
- 02039252733
4.9
Excellent
543 reviews
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Amazing value
Thank you to the Hays Travel team for the amazing experience! Efficient, hardworking and ready to find your perfect holidays!
September 25, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write me such a lovely review! It was a pleasure booking your holiday!
Kind regards,
Marie
Fantastic
Great , friendly, unique, professional ,spirit -filled customer services
September 17, 2025
Reply from Hays Travel - Enfield
Thank you for writing me such a lovely review.
I hope you have a wonderful holiday!
Kind regards,
Maria
The agent was very polite and very…
The agent was very polite and very helpful. She explained all the different options clearly.
Answered all questions given to her and directed to where to find further information.
September 21, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write me such a kind review. It was an absolute pleasure booking your holiday! I will look forward to booking your future trips!
Best wishes,
Rosina
Excellent service.
Juliana listened to our requirements and arranged a trip which met them all.
September 12, 2025
Reply from Hays Travel - Enfield
Hello, thanks so much for taking the time to write this review. Japan will be an amazing experience, Juliana
Rosina was extremely helpful
Rosina was extremely helpful, nothing was too much travel. I would recommend Hays to receive a professional service
September 11, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write us a very kind review! I hope you have a wonderful holiday!
Kind regards,
Rosina
I've always had faith in the Hays…
I've always had faith in the Hays brand- all holidays booked have been done competently and the most recent- a cruise to Norway fitted the bill perfectly in terms of my requirements and price. Friendly agent explained everything in ways I could understand- what more can you want?
September 7, 2025
Reply from Hays Travel - Enfield
Thank you so much for your reply.
We are always happy to help and will do our best to meet your requirements.
Reply from Hays Travel - Enfield
Thank you for writing us a lovely review! We hope you have a wonderful holiday!
Best wishes,
Rosina
Thanks to Maria in Enfield branch
Thanks to Maria in Enfield branch
She was perfect and helped me and my wife book our holiday in Cyprus for 2026
Thank you Maria
Dave king
September 14, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write me such a kind review!
It was a pleasure booking your holiday, I hope you have a wonderful time!
Kind regards,
Maria
The people who work in the branch are…
The people who work in the branch are so helpful and nothing is a problem for them and I have another question they are always willing to help me
September 9, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write us a lovely review!
We are always happy to help! Nothing is ever too much trouble!
Kind regards,
Maria
Painless and seamless booking with Maria!
I was in touch with Maria about booking a cruise. Maria kindly let me know that there was on offer on the cruise I was looking at over a weekend. I was unable to get into store, so Maria supported me to book over the phone! It was painless and seemless. Thank you, Maria!
September 7, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to write me such a lovely review!
It was a pleasure booking your cruise for you, we will always let you know of the best deals available, I was happy to get your future Cruise booked!
Kind regards,
Maria
Reply from Hays Travel - Enfield
Thank you so much for taking the time to write this review, Juliana
Guess short staffed was a bank…
Guess short staffed was a bank holiday.,?..we did say ok but waited an hour B4 seen..BUT ALL OK when got seen booking established,..staff nice enough,🤔
August 26, 2025
Reply from Hays Travel - Enfield
Dear Mr Brady, Many thanks for calling me back to discuss you recent booking experience with us. I am glad you mentioned that it was not a major issue and I do apologise for the wait you experienced to book your holiday. Customer service is very important to us and I was pleased to hear that you were greeted on arrival in store by a member of the team and asked if you could wait. It was unfortunate that your visit also coincided with a currency collection which also attributed to the delay in booking your holiday and I sincerely apologise for this. Thank you again for choosing Hays Travel Enfield and we hope to exceed your expectations on your next visit. Kind regards, Maria Wells, Branch Manager.
Excellent warm welcome
Excellent warm welcome. Helpful staff made it easy to choose our resort and hotel. Hannah was efficient and produced our detailed documents very quickly. Much easier to talk to a qualified agent than spending days online.
September 2, 2025
Reply from Hays Travel - Enfield
Thank you so much for taking the time to write me such a kind review!
I am glad we have booked your holiday for you, you will have a great time! I will look forward to booking your future holidays here at Hays.
Best wishes,
Hannah
Great customer service- Very helpful
Maria was informative, and very helpful going through all of my options. Maria took the time to look at multiple holidays, giving advice and help on the local areas so we could make an informed decision on what part of Turkey to stay in. would highly recommend booking with Hays, and speakng with Maria.
August 26, 2025
Reply from Hays Travel - Enfield
Thanks Emma for taking the time to leave us a review, it was a pleasure to help you and your children find the right holiday for you! We hope you have had a fantastic time creating memories together! Best wishes, Maria
Excellent service
Excellent service, efficient when it came to finding the right Cruise I wanted, .well done Guliana at Enfield branch.
August 16, 2025
Reply from Hays Travel - Enfield
Hi Doreen, thank you so much for taking the time to write this kind review. It's always lovely speaking with you. Kind regards, Juliana
Reply from Hays Travel - Enfield
Hi Philippa, thank you so much for taking the time to right the review. It's always so nice seeing you. Thank you for trusting us with your travel arrangements, Juliana
Staff in Enfield Town branch always…
Staff in Enfield Town branch always friendly and helpful.
August 9, 2025
Reply from Hays Travel - Enfield
Thank you for taking the time to leave us a review and your kind words, customer service is very important to us and we wish you a wonderful holiday! Best wishes, Maria
Enfield branch are magnificent 🤩
Sonia at the Enfield branch was able to navigate a complicated booking process for our Egypt Nile cruise and get us the perfect deal for our special 25th anniversary
The other members of the branch also were brilliant in helping us with any other issues and also subsequently helped us book a discounted room at Hilton Gatwick for our departure.
Totally professional throughout but with real ‘heart’ evident in all the staff at every point of the way . This team realllllly want people to have the best holidays and it shows!
August 6, 2025
Reply from Hays Travel - Enfield
Thank you so much for taking the time to write this review. And thanks for booking with us, Juliana
Great service as usual!
August 11, 2025
Julianna (my contact) is knowledgeable
Julianna (my contact) is knowledgeable about Hays Travel Service. The team is supportive. They take my message and pass on to Julianna when she is out of the office. I have used Hays Travel sort my holiday in previous time. I always come back.
July 29, 2025
Reply from Hays Travel - Enfield
Hi Christina, thank you for taking the time to write the review. We really appreciate your custom. Kind regards, Juliana
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