Hays Travel - Exmouth Reviews 

653
TrustScore 5 out of 5

4.9

23 Rolle Street, EX8 1NH Exmouth, GB


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Rated 5 out of 5 stars

We were seen by the lovely Poppy. She efficiently booked our holiday to Guernsey which made the whole experience pain free and fun!

Company replied

Rated 5 out of 5 stars

Came looking to book flights, JESS, was very helpful in accomadating our request, booking an extra seat. Nothing was too much trouble for her, helpful friendly and smiley.

Company replied

Rated 5 out of 5 stars

I tried to get an insurance policy myself and got so confused, I went into the shop and explained my situation to one of the girls who jumped online and found me the perfect policy and saved me well... See more

Company replied

Rated 5 out of 5 stars

hi yet again I have booked with hays exmouth my third holiday holiday this year Reason always so friendly felt a real person nothing too much trouble I don't or will not go into tui even as t... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 23 Rolle Street, EX8 1NH, Exmouth, United Kingdom

  • 01395 864020

4.9

Excellent

TrustScore 5 out of 5

653 reviews

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4-star
3-star
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1-star

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4.9

All reviews

(653)

123,181 reviews in the last 12 months

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Rated 5 out of 5 stars

Hays is the place to go!

We were seen by the lovely Poppy. She efficiently booked our holiday to Guernsey which made the whole experience pain free and fun!

July 18, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Hello, thank you for taking the time to leave such a lovely review! It was a pleasure to book your holiday. :)

Rated 5 out of 5 stars
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Karen Jones,

We absolutely love booking all of you holidays!
Thank you for taking the time to leave feedback.

Thanks,
Hays Travel Exmouth

Rated 5 out of 5 stars

Laura was excellent as usual

Laura was excellent as usual. Polite, efficient and obtained the holiday we required at the price requested.
Excellent staff at Exmouth.⁸

July 14, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Geoffrey,

Thank you for your wonderful 5-star review! We are so pleased to hear that our team was able to efficiently find the perfect holiday for you at the desired price. We appreciate your kind words about our staff.

Kind Regards
Hays Travel Exmouth

Rated 5 out of 5 stars

to book flights

Came looking to book flights, JESS, was very helpful in accomadating our request, booking an extra seat.
Nothing was too much trouble for her, helpful friendly and smiley.

July 11, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Paul and Angela,

Thank you so much for your wonderful feedback! We are so pleased to hear that our team member was helpful, friendly, and accommodating. We appreciate your kind words.

Kind Regards
Hays Travel Exmouth

Rated 4 out of 5 stars
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Ronnie Anderson,

Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.

Kind Regards
Hays Travel Exmouth

Rated 5 out of 5 stars

Excellent service as usual.

Excellent service as usual from our local agency.
Sarah was friendly and helpful providing all the information we needed to enable us to book our September 2027 holiday.

July 2, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Rodney Mccarthy,

Thank you for your wonderful feedback. We are so pleased to hear that you received excellent service from our team and that we could help you book your September 2027 holiday.

Kind Regards
Hays Travel Exmouth

Rated 5 out of 5 stars

Staff were really helpful and friendly

Staff were really helpful and friendly. Listened carefully to our requests and came up with a really good deal.

June 28, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a lovely review! Glad we found you that perfect holiday.

Team Exmouth :)

Rated 5 out of 5 stars

The lady that dealt with our booking…

The lady that dealt with our booking was polite and helpful. I would go to Hays again.

June 26, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Hans Gebauer,

We're so pleased to hear that our colleague was polite and helpful during your booking. Thank you for your kind feedback; we look forward to welcoming you back again!

Kind Regards
Hays Travel Exmouth

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication

June 11, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thank you for taking the time to leave a lovely review! It was a pleasure to book your holiday. Hays Travel Exmouth :)

Rated 5 out of 5 stars

Sarah Croft the advisor was very…

Sarah Croft the advisor was very knowledgeable and sourced the most amazing holiday for my friend and myself. She listened to my wants and matched each perfectly. Thank you.

June 23, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Natalie,

We are so pleased to hear we could help you find such an amazing holiday. Thank you for your kind words!

Kind Regards
Hays Travel Exmouth

Rated 5 out of 5 stars

Excellent service from assistant Poppy…

Excellent service from assistant Poppy very professional thank you

June 23, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thank you for taking the time to leave a lovely review! It was a pleasure to book your holiday. Hays Travel Exmouth :)

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff.

June 12, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a lovely review. Team Exmouth :)

Rated 5 out of 5 stars

Exmouth hays travel

Excellent customer service

June 8, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a lovely review! We hope you have a great holiday! Team Exmouth :)

Rated 5 out of 5 stars

Booking holiday tour

Was able to speak with holiday advisor straight away. Lauren was very helpful and asked questions we hadnt thought of. She spije with the tour rep & put speaker on phone so we could hear too.

June 9, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

We are so pleased to hear you had such a positive experience with us. Thank you for sharing your kind words! Team Exmouth :)

Rated 5 out of 5 stars

I tried to get an insurance policy…

I tried to get an insurance policy myself and got so confused, I went into the shop and explained my situation to one of the girls who jumped online and found me the perfect policy and saved me well over £100, I am so grateful to the staff she really saved my bacon !
Great service and it was done in minuets

June 9, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a lovely review! Glad we could get it all sorted for you. Team Exmouth :)

Rated 5 out of 5 stars

Efficient friendly service

Efficient friendly service, all sorted,good experience all round.

June 9, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thank you for taking the time to leave a lovely review! I love booking all your holidays, we hope you have a wonderful time on all your cruises. Lauren & Team Exmouth :)

Rated 4 out of 5 stars

Available on the high street

Available on the high street
Good service
Offering opportunities
Trusted and reliable.

June 6, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a lovely review. Team Exmouth :)

Rated 5 out of 5 stars

Lauren at the Exmouth branch

Lauren at the Exmouth branch has booked 2 holidays for us now. She has been so patient, helpful and friendly and has constantly kept in touch with us. She is a credit to the company.

June 5, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thank you so much for leaving such kind feedback for Lauren. I shall pass on your wonderful comments and she will be delighted.
We look forward to seeing you again soon,
Hays Travel Exmouth

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