We were seen by the lovely Poppy. She efficiently booked our holiday to Guernsey which made the whole experience pain free and fun!
Company replied
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We were seen by the lovely Poppy. She efficiently booked our holiday to Guernsey which made the whole experience pain free and fun!
Company replied
Came looking to book flights, JESS, was very helpful in accomadating our request, booking an extra seat. Nothing was too much trouble for her, helpful friendly and smiley.
Company replied
I tried to get an insurance policy myself and got so confused, I went into the shop and explained my situation to one of the girls who jumped online and found me the perfect policy and saved me well... See more
Company replied
hi yet again I have booked with hays exmouth my third holiday holiday this year Reason always so friendly felt a real person nothing too much trouble I don't or will not go into tui even as t... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
23 Rolle Street, EX8 1NH, Exmouth, United Kingdom
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We were seen by the lovely Poppy. She efficiently booked our holiday to Guernsey which made the whole experience pain free and fun!

Reply from Hays Travel - Exmouth
Laura was excellent as usual. Polite, efficient and obtained the holiday we required at the price requested.
Excellent staff at Exmouth.⁸

Reply from Hays Travel - Exmouth
Came looking to book flights, JESS, was very helpful in accomadating our request, booking an extra seat.
Nothing was too much trouble for her, helpful friendly and smiley.

Reply from Hays Travel - Exmouth
Excellent service as usual from our local agency.
Sarah was friendly and helpful providing all the information we needed to enable us to book our September 2027 holiday.

Reply from Hays Travel - Exmouth
Staff were really helpful and friendly. Listened carefully to our requests and came up with a really good deal.

Reply from Hays Travel - Exmouth
The lady that dealt with our booking was polite and helpful. I would go to Hays again.

Reply from Hays Travel - Exmouth

Reply from Hays Travel - Exmouth
Sarah Croft the advisor was very knowledgeable and sourced the most amazing holiday for my friend and myself. She listened to my wants and matched each perfectly. Thank you.

Reply from Hays Travel - Exmouth
Excellent service from assistant Poppy very professional thank you

Reply from Hays Travel - Exmouth

Reply from Hays Travel - Exmouth
Was able to speak with holiday advisor straight away. Lauren was very helpful and asked questions we hadnt thought of. She spije with the tour rep & put speaker on phone so we could hear too.

Reply from Hays Travel - Exmouth
I tried to get an insurance policy myself and got so confused, I went into the shop and explained my situation to one of the girls who jumped online and found me the perfect policy and saved me well over £100, I am so grateful to the staff she really saved my bacon !
Great service and it was done in minuets

Reply from Hays Travel - Exmouth
Efficient friendly service, all sorted,good experience all round.

Reply from Hays Travel - Exmouth
Available on the high street
Good service
Offering opportunities
Trusted and reliable.

Reply from Hays Travel - Exmouth
Lauren at the Exmouth branch has booked 2 holidays for us now. She has been so patient, helpful and friendly and has constantly kept in touch with us. She is a credit to the company.

Reply from Hays Travel - Exmouth
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