Hays Travel - Exmouth Reviews 

675
TrustScore 5 out of 5

4.9

23 Rolle Street, EX8 1NH Exmouth, GB


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Rated 5 out of 5 stars

Friendly, efficient service. We’d already chosen our holiday in advance of our visit to the branch but we had a number of questions we hadn’t been able to find an answer to on-line. Shawn was able to... See more

Company replied

Rated 5 out of 5 stars

The young lady who helped me fined the right holiday was very helpful and pleasant, was in and out within 10 mins holiday booked and all documents printed of ready. Great job now looking forward to... See more

Company replied

Rated 5 out of 5 stars

So easy! Been looking for deals to Malta and saw it on Facebook. Katie in Exmouth messaged me with hotel and flight details. All messages were responsed to so quickly. Gave payment options and it so e... See more

Rated 5 out of 5 stars

Poppy was very helpful in helping us book up a quick trip to Budapest, booking process was straightforward able to book upfront seats


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 23 Rolle Street, EX8 1NH, Exmouth, United Kingdom

  • 01395 864020

4.9

Excellent

TrustScore 5 out of 5

675 reviews

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4.9

All reviews

(675)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren at the Exmouth branch

Lauren at the Exmouth branch has booked 2 holidays for us now. She has been so patient, helpful and friendly and has constantly kept in touch with us. She is a credit to the company.

June 5, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thank you so much for leaving such kind feedback for Lauren. I shall pass on your wonderful comments and she will be delighted.
We look forward to seeing you again soon,
Hays Travel Exmouth

Rated 5 out of 5 stars

Katie was great and explained…

Katie was great and explained everything to us was so much easier than booking online which we did for previous cruise will definitely use your service again

May 31, 2026
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Reply from Hays Travel - Exmouth

Thankyou for taking the time to leave a lovely review! We hope you have a great cruise. Team Exmouth :)

Rated 5 out of 5 stars
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thank you for your nice review I am very pleased to here that tina was able to provide you with all of her knowledge in order to help you book your cruise. I hope Paul enjoys his very first holiday and first cruise.

Rated 5 out of 5 stars

Excellent

Great communication
Very knowledgeable and friendly staff

May 21, 2026
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Reply from Hays Travel - Exmouth

Thankyou for taking the time to leave a lovely review, we hope you have a great holiday! Katie & Team Exmouth

Rated 5 out of 5 stars

Tina the travel expert was…

Tina the travel expert was knowledgable, patient and helpful trying every which way to accommodate the needs of our holiday.

May 13, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a lovely review! We hope you have a great holiday! Katie & Team Exmouth :)

Rated 5 out of 5 stars

Always knowledgeable

Always knowledgeable, helpful & friendly staff

May 15, 2026
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Reply from Hays Travel - Exmouth

Thank you for taking the time to leave a lovely review! We hope you have a great holiday in Lanzarote :) Lauren, and Team Exmouth

Rated 5 out of 5 stars

Copenhagen

Very lovely Tina and very patient with the searching for the right break

May 13, 2026
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Reply from Hays Travel - Exmouth

Thank you wendy for the nice review, it was my greatest pleasure in meeting you both yesterday. I hope you enjoy your trip to Copenhagen

Rated 5 out of 5 stars

Always great service from Katie at…

Always great service from Katie at Exmouth Hays. Very informative and knowledgeable in the products being sold !

May 5, 2026
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Reply from Hays Travel - Exmouth

Nick England,

We are so glad to hear you received great service and found our team informative and knowledgeable! Thank you for your kind words.

Kind Regards
Hays Travel Exmouth

Rated 5 out of 5 stars

Great advice for first-time cruisers

Although we've travelled a lot, we haven't cruised before, so Katie's knowledge, experience and advice were invaluable in helping us select a suitable cabin and other elements of the cruise package.

May 9, 2026
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Reply from Hays Travel - Exmouth

Thankyou for taking the time to leave such a lovely review! I hope you have a fantastic Cruise. Katie & Team Exmouth :)

Rated 5 out of 5 stars

There were two holidays that I was…

There were two holidays that I was interested in the staff were extremely helpful over the phone and when I went in store.

May 1, 2026
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Reply from Hays Travel - Exmouth

Hello Donna thank you for your review and I am pleased to here that our staff in branch were extremely helpful in store.

Rated 5 out of 5 stars

Excellent service

Helpful agent called Katie

May 8, 2026
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Reply from Hays Travel - Exmouth

Thankyou for taking the time to do a review, we hope you have a fab cruise! Team Exmouth :)

Rated 5 out of 5 stars

It is your very capable staff which…

It is your very capable staff which makes all the difference. When is their next pay rise due ???!!!
Kind regards, Ernst

May 7, 2026
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Reply from Hays Travel - Exmouth

Thank you for taking the time to leave a lovely review! We hope you have a great holiday - Team Exmouth :) Lauren

Rated 5 out of 5 stars

Great people

Great people

May 7, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking the time to leave a lovely review! We hope you have a great holiday! Team Exmouth :)

Rated 5 out of 5 stars

Excellent communication

Excellent communication, very patient and helpful. Great service so far.

April 28, 2026
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Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a lovely review! We hope you have a great holiday. Team Exmouth :)

Rated 5 out of 5 stars

Once again a pleasure

Once again a pleasure
The staff at Exmouth branch are very helpful, we have been in so many times now, they are getting to know us quite well and what sort of holidays we like

May 2, 2026
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Reply from Hays Travel - Exmouth

Thank you for taking the time to leave a lovely review! We hope you have a great holidays - Team Exmouth :) Lauren

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff

May 1, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking the time to leave a lovely review! We hope you have a great holiday - Team Exmouth :)

Rated 5 out of 5 stars

Positive

Amy was friendly, helpful, knowledgeable & efficient! 😊

April 22, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking time to leave a great review! Team Exmouth :)

Rated 5 out of 5 stars

Tina was very friendly

Tina was very friendly, helpful and had great knowledge of the trip we enquired about.

April 18, 2026
Hays Travel - Exmouth logo

Reply from Hays Travel - Exmouth

Thankyou for taking the time to leave a lovely review, we hope you have a great trip. Team Exmouth :)

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