Hays Travel - Failsworth Reviews 

697
TrustScore 5 out of 5

4.9

Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond t... See more

Rated 5 out of 5 stars

We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star pl... See more

Rated 5 out of 5 stars

This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go... See more

Rated 5 out of 5 stars

Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom

  • 01614645546

4.9

Excellent

TrustScore 5 out of 5

697 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(697)

124,737 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tenerife 2026

I didn’t have to anything the salesperson did all the searching for a suitably priced hotel on the area I wanted to stay and she was very helpful

January 7, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank you From Paula and Team Failsworth

Rated 5 out of 5 stars

Very friendly

Very friendly , knowledgeable,helpful staff in booking our holiday .
Thank you

January 10, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

I just called in the failsworth branch…

I just called in the failsworth branch of hays travel to ask about a holiday to Malta and was met by Paula the manager , she sorted my holiday out very quickly and professional. Thank you Paula .

January 11, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

Helpful & friendly staff

We have just booked our first European city break & dealt with a couple of different people who have all been very helpful, friendly & professional. Guided through everything ahead of our trip & given advice/helpful tips too 🥰

December 30, 2025
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank you From Paula and Team Failsworth.

Rated 5 out of 5 stars

Great service

Very helpful staff found me a very nice package holiday i'm really pleased.

January 4, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank you From Paula and Team Failsworth.

Rated 5 out of 5 stars

Great service from Hays Travel

Great service from Hays Travel Failsworth. The advisor was very knowledgeable and answered all of our questions, it is the first for us going on a cruise so we wanted to book with a reputable travel agent. Would definitely recommend 😊.

January 3, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank you From Paula and Team Failsworth.

Rated 5 out of 5 stars

Maddie was great

Maddie was great! Very helpful and relayed all the booking details back to me. Maddie was quick to respond to emails too with any queries I had.

January 1, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

As always fabulous friendly and…

As always fabulous friendly and efficient service. It was my daughters 31st birthday the day we went into to book they even gave her bucks fizz.

December 31, 2025
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

No where else I would go…

It’s always great in there, it’s even nicer since it’s just been done up. Love the staff but sue is fabulous, her knowledge is amazing, I always trust her with finding us great holidays xx

December 30, 2025
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

Debs who looked after us was very…

Debs who looked after us was very friendly informative nothing was too much for her and I was firing question at her if she didn’t have an answer she found out the information we needed

December 16, 2025
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

Experienced Salesperson

Being booked a holiday for which I had requested, knowledgeable Salesperson, Debbie booked exactly what I had asked for.

December 4, 2025
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

1st class treatment

Lovely welcoming staff who listen to requirements for our holiday and go out of their way to meet them.nothing is too much trouble.It’s always a pleasure to visit and we never leave without a smile feeling confident that we are being taken care of even after we have left.

November 8, 2025
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look