We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond t... See more
Location
Switch locationUnit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB
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See what reviewers are saying
We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star pl... See more
This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go... See more
Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom
- 01614645546
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Maddie from Hays Travel was very…
Maddie from Hays Travel was very helpful & efficient. Our booking was handled quickly, and followed up with good communication regarding boarding passes, etc.

Reply from Hays Travel - Failsworth
Susannah - Failsworth Branch…
Susannah of the Failsworth branch always provides an extremely friendly, efficient and competent service!

Reply from Hays Travel - Failsworth
Fabulous
This is the 2nd time booking at the Failsworth store. A cruise of a lifetime we handpicked with all aspects we wanted was supererbly put together with the knowledge and professionalism by Sue…Thankyou so much.All the girls in store a lovely bunch and a credit to Hays. I’m sure we will be back for a 3rd booking!!!

Reply from Hays Travel - Failsworth
What an amazing woman Gail from hays…
What an amazing woman Gail from hays travel in Failsworth shop
Does what it says on the tin very helpful and has a lot of patience thank you so much

Reply from Hays Travel - Failsworth
Always Friendly and welcoming
Jasmine at the Failsworth branch was really friendly and informative whilst booking our holiday. The whole team at Failsworth are always make the experience of booking enjoyable.

Reply from Hays Travel - Failsworth
Holiday booking
Did not encounter any problems, very helpful and efficient, friendly and patient, made booking easy.

Reply from Hays Travel - Failsworth
Lovely relaxed while I chose the right…
Lovely relaxed while I chose the right holiday lovely lady who had patience to go through every detail very happy 😊

Reply from Hays Travel - Failsworth
Again Paula at failsworth goes up and…
Again Paula at failsworth goes up and beyond with her attention fab service and enthusiastic manne
Wish I had a Paula in my team
A ray of sunshine included in my booking

Reply from Hays Travel - Failsworth
Got great help from Gail who searched…
Got great help from Gail who searched multiple suppliers at length to secure some scarce rooms .all the staff are pleasant and helpful

Reply from Hays Travel - Failsworth
Holiday booking
Welcomed straightway by Maddie who found me the perfect holiday. Always a lovely atmosphere and helpful staff in the Failsworth branch. Thanks for your help Maddie.

Reply from Hays Travel - Failsworth

Reply from Hays Travel - Failsworth
The best customer service
The best customer service friendly helpful staff go above ad beyond to find you a deal and holiday you want in the budget you have

Reply from Hays Travel - Failsworth
A no pressure approach
There was no rush to answer any questions or concerns regarding anything that was bothering me. I was made to feel a valued customer even though it was my first experience with this company.

Reply from Hays Travel - Failsworth

Reply from Hays Travel - Failsworth
Jasmine was patient and friendly
Jasmine was patient and friendly. She explained everything clearly

Reply from Hays Travel - Failsworth
Very helpful girls sue was fab I…
Very helpful girls sue was fab I usually book with TUI for a cruise I got recommended hays travel glad I did

Reply from Hays Travel - Failsworth
As always staff (all of them) very…
As always staff (all of them) very helpful pleasant and experienced

Reply from Hays Travel - Failsworth
Jasmine at Hay's travel was…
Jasmine at Hay's travel was exceptionally helpful and so informative when myself and my husband attended the Failsworth store.
Nothing was to much trouble we didn't feel rushed she listened to what we wanted and searched all available locations until we found what suited our needs.
All the staff are so helpful , we wouldn't go anywhere else now to book our future holidays.

Reply from Hays Travel - Failsworth
We booked our holiday with Paula and…
We booked our holiday with Paula and she was amazing. Nothing was too much trouble, she answered all our questions and made the whole process so easy. Highly recommend!

Reply from Hays Travel - Failsworth
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