Hays Travel - Failsworth Reviews 

697
TrustScore 5 out of 5

4.9

Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB


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Rated 5 out of 5 stars

We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond t... See more

Rated 5 out of 5 stars

We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star pl... See more

Rated 5 out of 5 stars

This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go... See more

Rated 5 out of 5 stars

Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom

  • 01614645546

4.9

Excellent

TrustScore 5 out of 5

697 reviews

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4.9

All reviews

(697)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Maddie from Hays Travel was very…

Maddie from Hays Travel was very helpful & efficient. Our booking was handled quickly, and followed up with good communication regarding boarding passes, etc.

February 7, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank you for your reply from Paula, Sue and team Failsworth

Rated 5 out of 5 stars

Susannah - Failsworth Branch…

Susannah of the Failsworth branch always provides an extremely friendly, efficient and competent service!

February 12, 2026
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Reply from Hays Travel - Failsworth

Derek,

We appreciate you taking the time to share your positive experience with us. We are so glad to hear you received friendly and efficient service.

failsworth, Hays Travel

Rated 5 out of 5 stars

Fabulous

This is the 2nd time booking at the Failsworth store. A cruise of a lifetime we handpicked with all aspects we wanted was supererbly put together with the knowledge and professionalism by Sue…Thankyou so much.All the girls in store a lovely bunch and a credit to Hays. I’m sure we will be back for a 3rd booking!!!

February 13, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Carol Davies,

We appreciate you booking with us again at Failsworth. We're happy to hear that your cruise was superbly arranged with the knowledge and professionalism of our team. Thank you for your lovely feedback!

failsworth, Hays Travel

Rated 5 out of 5 stars

What an amazing woman Gail from hays…

What an amazing woman Gail from hays travel in Failsworth shop
Does what it says on the tin very helpful and has a lot of patience thank you so much

February 12, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Stephanie Evans,

We appreciate you taking the time to share your experience. We're so happy to hear that you found our service helpful and that you were pleased with the assistance you received.

failsworth, Hays Travel

Rated 5 out of 5 stars

Always Friendly and welcoming

Jasmine at the Failsworth branch was really friendly and informative whilst booking our holiday. The whole team at Failsworth are always make the experience of booking enjoyable.

February 12, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Tracy,

We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that our team made your booking experience enjoyable and informative.

failsworth, Hays Travel

Rated 5 out of 5 stars

Holiday booking

Did not encounter any problems, very helpful and efficient, friendly and patient, made booking easy.

February 11, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Barbara,

We appreciate you taking the time to leave us such a great review! We are so glad that we made your booking experience easy and enjoyable.

Paula, Sue and team Failsworth

Rated 5 out of 5 stars

Lovely relaxed while I chose the right…

Lovely relaxed while I chose the right holiday lovely lady who had patience to go through every detail very happy 😊

February 3, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Valerie Spink,

We appreciate you taking the time to share your experience. We're so glad you felt relaxed and that our team member was patient in helping you find your perfect holiday!

Paula, Sue and team Failsworth

Rated 5 out of 5 stars

Got great help from Gail who searched…

Got great help from Gail who searched multiple suppliers at length to secure some scarce rooms .all the staff are pleasant and helpful

February 4, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank you From Paula and Team Failsworth

Rated 5 out of 5 stars

Holidays

Staff was very helpful

January 6, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank you From Paula and Team Failsworth

Rated 5 out of 5 stars

Holiday booking

Welcomed straightway by Maddie who found me the perfect holiday. Always a lovely atmosphere and helpful staff in the Failsworth branch. Thanks for your help Maddie.

February 1, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team

Rated 5 out of 5 stars

The best customer service

The best customer service friendly helpful staff go above ad beyond to find you a deal and holiday you want in the budget you have

January 30, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team

Rated 5 out of 5 stars

A no pressure approach

There was no rush to answer any questions or concerns regarding anything that was bothering me. I was made to feel a valued customer even though it was my first experience with this company.

January 29, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team

Rated 5 out of 5 stars

Jasmine at Hay's travel was…

Jasmine at Hay's travel was exceptionally helpful and so informative when myself and my husband attended the Failsworth store.
Nothing was to much trouble we didn't feel rushed she listened to what we wanted and searched all available locations until we found what suited our needs.
All the staff are so helpful , we wouldn't go anywhere else now to book our future holidays.

January 23, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

Rated 5 out of 5 stars

We booked our holiday with Paula and…

We booked our holiday with Paula and she was amazing. Nothing was too much trouble, she answered all our questions and made the whole process so easy. Highly recommend!

January 16, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Thank You From Paula and Team Failsworth

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