Hays Travel - Failsworth Reviews 

697
TrustScore 5 out of 5

4.9

Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB


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Rated 5 out of 5 stars

We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond t... See more

Rated 5 out of 5 stars

We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star pl... See more

Rated 5 out of 5 stars

This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go... See more

Rated 5 out of 5 stars

Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom

  • 01614645546

4.9

Excellent

TrustScore 5 out of 5

697 reviews

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4.9

All reviews

(697)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service - Highly Recommend

We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond to help us find the holiday that was perfect for us. She was so friendly, helpful and patient throughout the whole process.

Jasmine was also brilliant and stepped in to help us the second time we visited when Maddie was busy, making sure we were always looked after.

The whole team were incredibly welcoming and made what could have been a stressful process feel really easy and enjoyable. We couldn’t have asked for a better experience and would definitely recommend the Failsworth team to anyone looking to book their next holiday. We will always stick to this branch now.

A huge thank you to Maddie, Jasmine and the whole team! We can’t wait for New York and Nashville! ✈️🗽🎶

August 20, 2026
Rated 5 out of 5 stars

This is the first time that we have…

This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go to Italy.
Maddy was courteous, patient and helpful. She is a credit to the company.

August 19, 2026
Rated 5 out of 5 stars

We cannot thank Paula and the team…

We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star plus service thanks Julie.

August 8, 2026
Rated 5 out of 5 stars

Great communication

Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.

August 6, 2026
Rated 5 out of 5 stars

Paula and the team a credit to hays…

Paula and the team a credit to hays travel they go above and beyond to help us find the holiday of our needs nothing it to much trouble for them excellent service friendly staff would recommend to everyone 5 star treatment

August 9, 2026
Rated 5 out of 5 stars

I went to the Failsworth agency as…

I went to the Failsworth agency as always. Gave the details of the holiday I wanted to book for next summer and Maddie sorted it out for me in no time. Getting me exactly what I wanted. Excellent service and thanks to Maddie who I hadn't seen before. X

August 5, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Christine,

Thank you for your wonderful review! We are so pleased to hear that our colleague was able to sort out your holiday quickly and get you exactly what you wanted. We appreciate your kind words about the excellent service received.

Kind Regards
Hays Travel Failsworth

Rated 5 out of 5 stars

I made a telephone enquiry and Paula…

I made a telephone enquiry and Paula took my details called me back very quickly she was very friendly and helpful so obviously I went into branch ( Failsworth) and booked my cruise the following day 100% confidence in Hays Travel managed to answer all my questions

August 1, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

SHARON CAPSTICK,

Thank you so much for your wonderful 5-star review! We are delighted to hear that our colleague was so friendly and helpful, and that you had such a positive experience booking your cruise. We truly appreciate your confidence in us.

Kind Regards
Hays Travel Failsworth

Rated 5 out of 5 stars

Always book at the Failsworth branch

Always book at the Failsworth branch, always have time and patience as I'm fussy but been going to Paula for years so knows what I like, booked yesterday with Paula she spent hours finding me the right holiday and can't wait to go now in 2 weeks, all the ladies there are welcoming and friendly wouldn't go anywhere else.

July 31, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Mrs Dawick,

Thank you for your wonderful review! We are so pleased to hear that you consistently receive excellent service and appreciate your loyalty. We're delighted that our team could help you find the perfect holiday, and we hope you have an amazing time!

Kind Regards
Paula and Team Failsworth

Rated 5 out of 5 stars

We have used you for many years the…

We have used you for many years the Staff at your Failsworth Branch are Brilliant Helpfull Friendly and always go the extra mile to help Top Marks from us

July 30, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Robert Russell,

Thank you so much for your wonderful feedback! We are so pleased to hear that our team at the Failsworth Branch is brilliant, helpful, and friendly, and always goes the extra mile. We truly appreciate your kind words and your continued loyalty over the years.

Kind Regards
Paula and Team Failsworth

Rated 5 out of 5 stars

Staff were very helpful friendly and…

Staff were very helpful friendly and listened to what I wanted. Amy literally answered all my questions and covered more! The service i received was of high quality and I would definitely book through Heys Failsworth again and would highly recommend

July 29, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Michelle,

Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and listened to your needs. We truly appreciate your kind words and look forward to assisting you again.

Kind Regards
Hays Travel Failsworth

Rated 5 out of 5 stars

Very friendly and helpful staff who…

Very friendly and helpful staff who found me the holiday I was looking for at a very reasonable price. All of the staff chipped in to help me, which was absolutely marvellous. I will definitely be going back and will also be recommending them to others. Thank you for all your help!

July 23, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

B clarke,

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to find you the perfect holiday at a great price. We look forward to assisting you again.

Kind Regards
Hays Travel Failsworth

Rated 5 out of 5 stars

Staff very helpful and went out of…

Staff very helpful and went out of there way to find something to suit us all

July 15, 2026
Hays Travel - Failsworth logo

Reply from Hays Travel - Failsworth

Miss Bartram,

Thank you so much for your wonderful feedback! We are delighted to hear that our team was so helpful and went above and beyond to find the perfect fit for everyone.

Kind Regards
Hays Travel Failsworth

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