We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond t... See more
Location
Switch locationUnit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB
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See what reviewers are saying
We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star pl... See more
This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go... See more
Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom
- 01614645546
4.9
Excellent
697 reviews
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Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Booking holiday
Booking holiday
Jasmine was very pleasant, efficient and knowledgeable. made booking our holiday at Hays travel a pleasure.
May 31, 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Sue was amazing another holiday booked…
Sue was amazing another holiday booked with hays travel Failsworth. Efficient enthusiastic credit to hays
Travel companies need a Sue and a Paula they are the best
May 29, 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
The support and friendly staff.
May 29, 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
I was very happy with the lady that…
I was very happy with the lady that dealt with our request. She had the time and day for everything that I asked her to do plus we ended up changing our hotel the next day? And she was there again to assist with everything that we wanted and I am really happy with the place that she found for us and thank you again for all your help
May 17, 2026
Reply from Hays Travel - Failsworth
Stacey,
Thank you for your wonderful review! We are so pleased to hear that we could assist you with your requests and help you find the perfect place. We appreciate your kind words.
Kind Regards
Paula, Sue and team Failsworth
Brilliant as normal
Absolutely brilliant as always.
We have booked a few holidays via Hays now and Debbie always helps us find our perfect holiday, gives us advise on places to go based on what we want.
Looking forward to booking our next one with you.
May 26, 2026
Reply from Hays Travel - Failsworth
Miss Natasha Farrell,
We are so pleased to hear you consistently find your perfect holiday with us. We appreciate your kind words and look forward to helping you plan your next adventure!
Kind Regards
Paula, Sue and Team Failsworth
Failsworth travel
Failsworth travel excellent service excellent staff always with a smile xxx
May 23, 2026
Reply from Hays Travel - Failsworth
juliehome ,
Thank you for your wonderful feedback. We are so glad you enjoyed our service!
Kind Regards
Paula, Sue and team Failsworth
Reply from Hays Travel - Failsworth
Thank you for your reply and review
Kind regards
Paula, Sue and team Failsworth
The agent Gail at the Failsworth branch…
The agent Gail at the Failsworth branch was very helpful and coducted our booking perfectly.
May 20, 2026
Reply from Hays Travel - Failsworth
Daniel,
We are so glad to hear our agent was very helpful and conducted your booking perfectly.
Kind Regards
Paula, Sue and team Failsworth
Very very helpful very friendly …
Very very helpful very friendly couldn't do enough for us name was Sue
May 20, 2026
Reply from Hays Travel - Failsworth
Mandy Costello,
We are so glad to hear our team provided such wonderful assistance. We truly appreciate your kind words.
Kind Regards
Paula, Sue and team Failsworth
The customer service team were amazing…
The customer service team were amazing and went out of their way to accommodate us , especially Jasmine- Leigh from Hays travel in Failsworth who completed our booking , nothing was too much trouble to help us
May 16, 2026
Reply from Hays Travel - Failsworth
kirsty ryan,
We are so pleased to hear about your positive experience. We truly appreciate you sharing your kind words and are delighted our team could assist you so well.
Kind Regards
Paula, Sue and team Failsworth
Helpful, good value, not pushy
They found me a good holiday at the price I wanted and they don't push things on you.
May 17, 2026
Reply from Hays Travel - Failsworth
Shelly,
We are so pleased we found your ideal holiday at the right price for you.
Kind Regards
Paula, Sue and team Failsworth
The lady who found us the holiday was…
The lady who found us the holiday was very helpful, very knowledgeable and took the time to take into account everything we were looking for. She was brilliant! Highly recommend 👌
May 17, 2026
Reply from Hays Travel - Failsworth
Nicola,
We're so glad to hear our team provided such helpful and knowledgeable service, taking the time to find your perfect holiday. Thank you for your kind words!
Kind Regards
Paula, Sue and team Failsworth
Very helpful stsff
May 16, 2026
Reply from Hays Travel - Failsworth
Thank for your review and we hope you have a lovely holiday
Kind regards
Paula, Sue and team Failsworth
Excellent customer service
Excellent customer service, the staff go above and beyond to try and find your holiday requirements at the most competitive price the ladies at Failsworth shop are amazing
15th May 2026
May 16, 2026
Reply from Hays Travel - Failsworth
Karen,
We are so happy to hear you had such a positive experience with our team in Failsworth! We truly appreciate your kind words about our customer service and competitive pricing.
Kind Regards
Paula, Sue and team Failsworth
we booked a cruise all easily sorted…
we booked a cruise all easily sorted and very helpful
May 16, 2026
Reply from Hays Travel - Failsworth
Stephen,
We are so pleased your cruise booking was easy and helpful. Thank you for your kind words.
Kind Regards
Paula, Sue and team Failsworth
Reply from Hays Travel - Failsworth
Paula,
We appreciate your kind words.
Kind Regards
Paula, Sue and Team Failsworth
The starr very helpful and patient…
The starr very helpful and patient giving good information and very friendly 😀 👍.
May 1, 2026
Reply from Hays Travel - Failsworth
Mrs Carol Belhomme,
We are so pleased to hear our team was helpful and friendly. Thank you for your kind words!
Kind Regards
Paula. Sue and team Failsworth
Staff always friendly and helpful.
Staff always friendly and helpful.
Loads of time for customers and offer helpful advice.
April 23, 2026
Reply from Hays Travel - Failsworth
Andrea,
We're so glad you had such a positive experience with our team. Thank you for your kind words!
Kind Regards
Paula, Sue and team Failsworth
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