We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond t... See more
Location
Switch locationUnit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB
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See what reviewers are saying
We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star pl... See more
This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go... See more
Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom
- 01614645546
4.9
Excellent
697 reviews
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Very friendly and professional service
Very friendly and professional service. Nothing was too much trouble. Jasmine was brilliant. Thank you.
September 3, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Excellent .staff really really friendly
September 3, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
The office appeared disorganised &…
The office appeared disorganised & staff seemed distracted resulting in my details being entered incorrectly all my details being already on the system ! ,I had to return day later to have everything corrected . Printer outdated only producing B&W prints , adding to the negative experience .. this has left me concerned around check in !!Are they correct ect ect also App won’t load my documents causing further anxiety around correctness of the documentation
August 31, 2025
Reply from Hays Travel - Failsworth
Thank You for the feedback I do hope the telephone conversation with my Assistant Manager cleared up any concerns with regards to your documentation. Looking Forward to welcoming you back into store on the re-opening of Failsworth
Kind Regards
Paula
Summer Holiday
The Service was Pleasant , Efficient and Successfully found a Suitable Holiday.
August 30, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Way to go
We just appreciate the staff at Failsworth...not pushy always happy to see you and very helpful ...they're good
August 22, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
I always get a good service with the…
I always get a good service with the girls at hays travel in Failsworth. I wouldn't go anywhere else
August 22, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Easy booking and arrangements
The girls at Hayes Failsworth are really helpful and friendly. We went in several times to put my mind at rest and confirm things about holiday. Nothing was too much trouble for them. Really made me feel really relaxed. We've booked several times now with Hayes at Failsworth and I really
recommend them to anyone. I felt
reassured and by them.
August 14, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
What a lovely lady sue was from your…
What a lovely lady sue was from your Failsworth branch , I will definitely book again using hayes travel . Once again sue you was a star
August 20, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Just called in to your Failsworth…
Just called in to your Failsworth branch,as we were not sure where we wanted to go at short notice.the ladies were brilliant,it literally took them 10mins and we walked out with a great holiday at a great price
August 11, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
The young lady was helpful and patient…
The young lady was helpful and patient as we searched for a suitable holiday
August 7, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Jasmine has been particularly helpful
Jasmine has been particularly helpful, understanding and patient despite me changing my holiday requirements. I ended up booking a Holiday to Halkidiki so in the end we had a successful outcome.
August 10, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Great girls in the failsworth branch…
Great girls in the failsworth branch and I love the old fashioned way of sitting and booking your holiday in the shop it feels much more exciting and personal 😀
August 14, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Very nice and polite a amazing lady xxx
August 7, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
We were advised to go from a family…
We were advised to go from a family member and we was not disappointed. We called first so when we arrived a couple of suggested locations would be available to view. It seemed the call worked as it was one of the locations we decided to book. We can't thank Hays enough, especially Sue. We would definitely recommend them and we will be back to book for next year.
August 13, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Great customer service will definitely…
Great customer service will definitely use again
July 29, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Staff were very friendly
Staff were very friendly, very informative and went out of their way to get me their best deal for a special holiday for my wife's birthday
August 3, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
A great team
A great team, Suzanna found the best deal for us. We’ve not travelled for some time. She helped us with options that met our wants. Very happy, great price. Couldn’t have asked for more.
July 26, 2025
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
A good and welcome experience
As always we were able to find our prefared resort and when we wanted to go. Helpful and very welcoming. Thank you
July 26, 2025
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
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