We had such a fantastic experience at Hays Travel in Failsworth when booking our holiday to New York and Nashville. Maddie was absolutely amazing from start to finish and went above and beyond t... See more
Location
Switch locationUnit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB
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See what reviewers are saying
We cannot thank Paula and the team enough for their absolutely fantastic service. They were so professional and couldn’t do enough for us thank you Paula and the team for looking after us five star pl... See more
This is the first time that we have used Hay's travel and it won't be the last. We were looking for a holiday to mark our wedding anniversary and Maddy was extremely helpful and we have booked to go... See more
Great communication, all done over messenger. Quick response to queries, deposit paid via a link, direct debit set up, it was such a quick and easy way to book a cruise.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom
- 01614645546
4.9
Excellent
697 reviews
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The communication from the staff was…
The communication from the staff was excellent and efficient
July 25, 2025
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
I always go to Hays Travel in…
I always go to Hays Travel in Failsworth, can’t put into words how helpful they all are, especially Sue, she really couldn’t be more helpful and I wouldn’t go anywhere else, thank you once again 😊
July 12, 2025
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
Great staff
Great staff, very knowledgeable and friendly. Booked an amazing holiday for our Ruby Wedding next year.
July 12, 2025
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
Allways a pleasure
Allways a pleasure to have every last detail covered with these lovely people.
Nothing is to much....
July 11, 2025
Reply from Hays Travel - Failsworth
Thank You from Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth.
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth.
Brilliant customer service
Brilliant customer service, which made my booking effortless. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
July 2, 2025
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth.
Brilliant…
The travel advisor was brilliant done everything I asked got the holiday I wanted really good job
June 29, 2025
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth.
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth.
The customer service was phenomenal
The customer service was phenomenal. The manager greeted my partner and me right away and kindly offered us a tea or coffee. We were then introduced to Paula, who was amazing throughout the process. We narrowed it down to two holiday options, one of which was £1,000 more expensive. Paula honestly told us there wasn’t much difference between them and asked the manager for her opinion. Without hesitation, the manager recommended the holiday that was £1,000 less. I often worry about being upsold in situations like this, but instead, we felt genuinely cared for and treated with integrity. A truly refreshing experience! And the holiday looks amazing.
June 25, 2025
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth.
I felt really comfortable and the staff…
I felt really comfortable and the staff are lovely, I was made a cup of coffee while my holiday was being booked I was well looked after, I will be returning to book my next holiday, there advice is also very welcoming.
Thank you
Ladies.
June 21, 2025
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth.
We Went to Hays because we have always…
We Went to Hays because we have always had a great service and the staff are very friendly and helpful i would like to thank the manager and staff at Failsworth shop
June 12, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Friendly helpful staff with a good…
Friendly helpful staff with a good attitude.they match my online price.lets support the travel agent’s, jobs matter
June 11, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Very patient member off staff we seen
Very patient member off staff we seen, very helpful and helped us booked our holiday
June 17, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Quickly found the holiday I wanted and…
Quickly found the holiday I wanted and booked with no problems
June 16, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
I had a really good experience with…
I had a really good experience with hays travel
The lady that helped me book my holiday. Was so helpful.
May 31, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Excellent and friendly staff
Excellent and friendly staff. Explained everything and so helpful. Easily booked with staff would recommend. Great price also.
May 29, 2025
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
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