We were REALLY impressed with Evie, who was extremely helpful and thorough when booking our trip to Cyprus. She listened carefully to all our needs and requests and went out of her way to make everyth... See more
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See what reviewers are saying
Great Travel Agents. Chloe was really kind and helpful as she was when I previously booked a holiday with her. She found me different choices based on my requirements. She gave me tips for when I trav... See more
Company replied
Chloe the manager of Fakenham Hays , Is truly a pleasure to visit , she works incredibly hard, and with so much passion, she will find you your perfect holiday , she is happy to sit going through va... See more
Company replied
Chloe was amazing, she listened to what we wanted and looked til she found us our perfect holiday. She gave us helpful advice on where to go to b3st suit all of our needs. She arranged our assisted t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Millers Walk, NR21 9AP, Fakenham, United Kingdom
- 01328 856677
4.9
Excellent
413 reviews
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Reply from Hays Travel - Fakenham
Dear Anita,
Thank you very much for the kind review
Best Wishes
Willow
Would recommend Hays travel as they go…
Would recommend Hays travel as they go above and behind to help with any queries.
Tasha always handles our bookings and nothing is too much trouble for her …
June 14, 2025
Reply from Hays Travel - Fakenham
Dear Kay,
Thank you so much for you lovely review and for booking again with me :)
I look forward to seeing you both again soon.
Best Wishes
Tasha
Reply from Hays Travel - Fakenham
Dear Keith,
Thank you so much for your amazing 5* review, I really enjoyed helping you plan your holiday and look forward to seeing you both again soon.
Best Wishes
Tasha
Reply from Hays Travel - Fakenham
Thank you for your review, it always a pleasure helping you book your lovely holidays. See you again soon :)
Fantastic Customer Service
Fantastic customer service from Chloe at Fakenham. Very professional, friendly and knowledgeable. Chloe made it stress free and seamless. I can't believe how easy she made it for me to book a holiday from picking the destination, plane seating, insurance and everything else.. Thank you
June 3, 2025
Reply from Hays Travel - Fakenham
Thank you for your lovely review, I am glad we manged to help you find your adventure holiday to Turkey :) You never know maybe a trip to the Caribbean for you next ? :)
Friendly helpful staff made the enquiry…
Friendly helpful staff made the enquiry and booking process really easy
May 27, 2025
Reply from Hays Travel - Fakenham
Thank you for your lovely feedback, I will pass this onto Ellie when she is next in the office :)
Only when things go wrong
Only when things go wrong, will you see how good the staff are in Hays Travel. I asked for an electronic Ticket and boarding pass via an email attachment.
I received these PDF files for my Backup, within 3 hours. Well done Hays Travel.
May 23, 2025
Unprompted review
Reply from Hays Travel - Fakenham
Dear Ron,
Thank you so much for this lovely review, we always aim to go above and beyond within good time for all our customers. Have a lovely holiday!
Best Wishes
Tasha & Emm
VERY EASY BOOKING
VERY EASY BOOKING, PROMPT REPLYS, EXCELLENT HELP ON ALL MATTERS, GREAT AS USUAL AND TAKES THE RISKS OUT OF BOOKING IT YOURSELF.
May 11, 2025
Reply from Hays Travel - Fakenham
Thank you for your kind words Martin, it was an absolute pleasure to help organise your trip! - Emm
Helpful service and very efficient and friendly
Tasha from Hayes in fakenham was excellent. Tasha went through holidays until we all found the right one, very helpful and patient. She is also going to help us with our insurance which helps us immensely. Thank you Tasha.
My name is Linda Savoury not Young
May 10, 2025
Reply from Hays Travel - Fakenham
Dear Linda,
Thank you so much for your amazing review, it was a pleasure to sit with you and find the right holiday for you all.
See you again soon!
Best Wishes
Tasha
Super efficient and lovely
Super efficient at sorting out my insurance and car parking out! Just need time to pass now
April 29, 2025
Reply from Hays Travel - Fakenham
Thank you so much for this lovely review!
See you again soon.
Best Wishes
Emm
The Lovely Emmeline
Thank you to the lovely Emmeline for finding and booking my perfect first cruise! Emm found me an absolute bargain and me and my friend are so excited to go 🤩
April 30, 2025
Reply from Hays Travel - Fakenham
You're so welcome Willow, I hope you have a fantastic time! I can't wait to hear all about your trip - Emm
Reply from Hays Travel - Fakenham
Thank you so much Leonard, it's always a pleasure! - Emm
Willow did a great job.
Willow was obviously quite new to the job, but she was quietly confident and this inspired confidence in us. We were a group of four who were having quite a lot of banter between ourselves, and asking various questions, all of which she handled with aplomb. Will did a great job.
April 12, 2025
Reply from Hays Travel - Fakenham
Hello Catherine, thank you so much for such a kind review! It was an absolute pleasure to book your holiday for you and I hope you have a lovely time - Willow
Very friendly and helpful staff
April 6, 2025
Reply from Hays Travel - Fakenham
Thank you so much for booking your Riviera tour with me! - Chloe
Very helpful
Very helpful, nothing to much trouble, we asked alot of questions which where all answered very professional
April 2, 2025
Reply from Hays Travel - Fakenham
Thank you so much for your kind review, it was absolutely my pleasure, and I am so excited about your upcoming trip!
Reply from Hays Travel - Fakenham
Thank you for your kind review cant wait to see you again for your next trip - best wishes claire :-)
Great service from the staff at…
Great service from the staff at Fakenham Hayes Travel. Very accommodating when arranging a long haul trip. Natasha was very knowledgeable with honest information about the trip. Very professional.
March 30, 2025
Reply from Hays Travel - Fakenham
Dear Steve,
Thank you so much for booking your amazing long haul holiday with me! I look forward to seeing you all before departure.
Best Wishes
Tasha
The lady was very helpful,Been back in…
The lady was very helpful,Been back in since booking holiday to ask few more questions about the hotel,she contacted them and got back to us with the details we asked for by email the next day,very much appreciated
March 23, 2025
Reply from Hays Travel - Fakenham
Thank you so much for your lovely feedback Susanne! It was lovely to catch up and I'm always happy to help - Emm
The girls were so friendly and helpful
The girls were so friendly and helpful. They made our booking a holiday fun and easy.
March 26, 2025
Reply from Hays Travel - Fakenham
Dear Trish,
Thank you so much for your lovely words about the team! :)
We are so happy that we were able to help you book your holiday, we look forward to seeing you again soon.
Best Wishes
Chloe
Reply from Hays Travel - Fakenham
Hey Philip,
Thank you so much for your 5* review and for booking with our team. :)
We look forward to seeing you again soon.
Best Wishes
Claire
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