Hays Travel - Falkirk Reviews 837

Made very welcome and nothing was a bother, we are very happy with your service and holiday

Miriam who iv dealt with on last few occasions was brilliant always gets me a deal within my budget and very friendly x

Aiden was very pleasant and helpful and did everything he could to help me

Lauren M (Falkirk Branch) went above and beyond to get a cruise booked for us. She tried numerous times over a 2 hour period to book an accessible cabin on several different ships, but all accessible cabins were fully booked. Eventually she was successful and found a cruise that we were very happy with.

Very helpful staff when presented with problems, they are good at solving our holidays

Preference of cabin located and booked at a good price

Thorough search was completed before return flights were found which lay within the time windows I had requested; I would have been unable to travel otherwise. Details were explained in a professional manner.

Caitlyn in falkirk branch was amazing helping me organise my trip. Very pleasant and knowledgeable. She was very patient as i was trying to arrange a certain hotel. I would recommend Hays Travel to anybody.

Did not rush Took time to explain everything

The girls who served us was very helpful and friendly.

Excellent service, very friendly staff who are helpful and even set up my phone for me. Thank you.

The staff were lovely and welcoming and very helpful and knowledgeable answering all my holiday questions.

Very helpful, knowledgeable about where wanted to go. Spent time looking at different hotels, flights and carriers.

The friendly and professional team always helpful been going in to the Falkirk shop for years the girls know me and they know what I'm looking for every time I go in

Jemma the travel agent was excellent. So patient and helpful. We’re really looking forward to our holiday confident that Jemma has helped find us the perfect place.

Professional and efficient service provider.
Holiday Insurance Booking Process was straightforward and explained by a confident member of the team.

Victoria the manager knew exactly what I wanted and just after the bookings opened at 0830 she phoned me to we were booked into the cabin we wanted and an email confirmation would be with us shortly

Caroline was efficient in guiding me through the booking process for an Emerald river cruise in 2027. Flight arrangements were explained with a good understanding of our requirements. Special discounts were included in the costing.

Staff were great we were supporting 2 gentleman with learning difficulties to book their first holiday abroad. They went above and beyond to ensure that they got the right accommodation central to activities to meet their needs. Made them feel so welcome.