Ava was fantastic from start to finish. She made booking our holiday easy and stress-free, answered all our questions, and was friendly and professional throughout. Thank you for all your help—we're... See more
Company replied
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Fantastic service as usual. I never book anywhere else. All the staff are friendly, helpful and knowledgeable. I booked a holiday with Jemma and had to do a slight change to it. One phone call the nex... See more
Company replied
Fantastic Katelyne and Victoria at Falkirk depot really pulled out all the stops Made us at ease and we could feel over the phone that they were doing their best and they did. Collecting our paperw... See more
Company replied
Mariam was absolutely fantastic, she was very patient, friendly and understanding and really listened to what we were hoping for and went out of her way to get the best deal for my daughter and I. I w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
875 reviews
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Listened to
Listened to, and responded positively! Answered all our questions, many thanks!
July 8, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Ava was fantastic from start to finish
Ava was fantastic from start to finish. She made booking our holiday easy and stress-free, answered all our questions, and was friendly and professional throughout. Thank you for all your help—we're really looking forward to our trip!
July 8, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Fantastic service as usual
Fantastic service as usual. I never book anywhere else. All the staff are friendly, helpful and knowledgeable. I booked a holiday with Jemma and had to do a slight change to it. One phone call the next day to her and everything was sorted in minutes. Definitely recommend using Hays Travel - Falkirk.
July 6, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
very helpful in booking our holiday…
very helpful in booking our holiday will defo come back
June 28, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Victoria H
Victoria the manager provided excellent professional, friendly service as always. We highly recommend Victoria and her team to anyone looking for their perfect holiday 👌
June 23, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Mariam is fantastic!
Mariam was absolutely fantastic, she was very patient, friendly and understanding and really listened to what we were hoping for and went out of her way to get the best deal for my daughter and I. I will definitely be booking my next holiday with Hays!
June 27, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Really helpful staff
June 12, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Excellent customer experience.
The service was excellent and that made the booking process much easier.
June 27, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Margaret was great
Margaret was great. Couldn't fault her customer service, which was polite and patient.
June 27, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very friendly and helpful staff
Very friendly and helpful staff, found me a great flight
Have used Hayes regularly and will continue to do so
June 22, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Friendly & Efficent as always
Friendly, helpful staff who can't do enough to be helpful.
June 20, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
My holiday booking
As usual great service
Great deal easy to speak to
Takes everything into account
Happy customer 👍😁
June 21, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
You are welcome as soon as you walk in…
You are welcome as soon as you walk in the door. Victoria was great at finding us exactly what we wanted.
June 18, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The time spent with myself and husband…
The time spent with myself and husband to book holiday is that they go above and beyond as I am very particular on hotels and rating but always get the best service and shout out to Victoria (manager)and all her team
June 11, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very pleasant staff and called when…
Very pleasant staff and called when tjey said they would
June 16, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
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