Caitlin is amazing, she manages to get me very complicated bookings sorted everytime, I need help. She always goes over & above to get exactly what I need. Very proffessional, friendly & approachable.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... See more
Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... See more
Company replied
Victoria was brilliant. She took time to find us the perfect deal and she was really well informed. She gave us lots of information we wouldn’t have otherwise got if we booked online and I felt it was... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
923 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer experience.
The service was excellent and that made the booking process much easier.
June 27, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Margaret was great
Margaret was great. Couldn't fault her customer service, which was polite and patient.
June 27, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very friendly and helpful staff
Very friendly and helpful staff, found me a great flight
Have used Hayes regularly and will continue to do so
June 22, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Friendly & Efficent as always
Friendly, helpful staff who can't do enough to be helpful.
June 20, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
My holiday booking
As usual great service
Great deal easy to speak to
Takes everything into account
Happy customer 👍😁
June 21, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
You are welcome as soon as you walk in…
You are welcome as soon as you walk in the door. Victoria was great at finding us exactly what we wanted.
June 18, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The time spent with myself and husband…
The time spent with myself and husband to book holiday is that they go above and beyond as I am very particular on hotels and rating but always get the best service and shout out to Victoria (manager)and all her team
June 11, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very pleasant staff and called when…
Very pleasant staff and called when tjey said they would
June 16, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Used hays before quick and precise in…
Used hays before quick and precise in supplying what we require,staff very friendly and professional
June 3, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very welcoming on first approach
Very welcoming on first approach. the assistant was very helpful and provided us with useful alternatives and then more information. When she didn't know the answer she called for help which arrived very quickly. looking forward to our holiday
June 5, 2026
Reply from Hays Travel - Falkirk
Thank you for your kind 4* review
First class service from Caroline
First class service from Caroline.
She's arranged a long haul cruise with attention to lots of complicated detail and it's exactly what's wanted.
Many thanks Caroline.
June 5, 2026
Unprompted review
Reply from Hays Travel - Falkirk
Thank you very much for your kind review. :)
I booked a holiday to Costa Brava at…
I booked a holiday to Costa Brava at the Falkirk branch of HAYES . Caitlin was the agent I dealt with. She was extremely helpful and very efficient.She has a lovely personality, and is very well suited to the job.She is still an apprentice but I am sure she will go far in her career as a travel agent .
June 11, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review. :)
Booking was made easy with the person…
Booking was made easy with the person we saw. Gave us lots of information and couldn't have done anymore to make it astress free experience.
June 3, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review. :)
Fantastic Katelyne and Victoria at…
Fantastic Katelyne and Victoria at Falkirk depot really pulled out all the stops Made us at ease and we could feel over the phone that they were doing their best and they did. Collecting our paperwork on Friday First time dealing with Hays and can't see it being the last. Thanks girls 😊
June 4, 2026
Reply from Hays Travel - Falkirk
Thank you for your very kind review. I will pass this onto Caitlin and Victoria :)
Booking our holiday was made easy thanks to excellent staff. Thank you Mariam
Booking our holiday was made easy thanks to the young lady who assisted us. Her knowledge of our requirements and her manners were a great help.
June 4, 2026
Reply from Hays Travel - Falkirk
Thank you for your very kind review. I will pass this onto Mariam :)
More great service from Hays
Yet again we have booked a cruise with Hays Travel, the staff at Falkirk are very helpful and we always feel like we got a good deal. they also sort out all the paperwork and tickets so its so much easier.
May 24, 2026
Reply from Hays Travel - Falkirk
Thank you so much for your very kind review :)
Always an easy and comfortable…
Always an easy and comfortable experience dealing with hays travel in falkirk.. Never book a holiday anywhere else! You get a deal, they get you a better deal simple as that.
May 31, 2026
Reply from Hays Travel - Falkirk
Thank you so much for your very kind review :)
Not Happy…
The invoice we received from you was completely different from the booking confirmation from Fred OLson.
May 28, 2026
Reply from Hays Travel - Falkirk
Thank you for sharing your feedback.
We are sorry to hear you were unhappy with the service and invoices received from Hays Travel and Fred. Olsen.
We appreciate you taking the time to speak with Caroline on Thursday evening, and we hope this has helped provide reassurance.
Caroline has also sent another email to you this morning outlining all of the concerns you raised.
If you have any further questions, please do not hesitate to contact us directly and we will be happy to assist further.
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Helpful friendly staff member got me a great late deal on a cruise.
Very helpful staff, got me a great late deal on a cruise.
May 16, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.