Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... See more
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Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... See more
Company replied
Aiden in your Falkirk branch booked the cruise we requested and all ran smoothly. He was friendly and professional plus he answered the phone after 2 rings at 11am when you opened. I have yet to exper... See more
Company replied
Victoria was brilliant. She took time to find us the perfect deal and she was really well informed. She gave us lots of information we wouldn’t have otherwise got if we booked online and I felt it was... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
917 reviews
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ALWAYS THE SAME BRILLIANT
ALWAYS THE SAME BRILLIANT, NOTHING IS ANY TROUBLE TO ANY OF THE STAFF, FOUND EXACTLY WHAT I WANTED AT A GREAT PRICE. WOULDN'T GO ANYWHERE ELSE. TOP STAFF. GREAT TRAVEL COMPANY.
July 29, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Hays Travel is the place to go
Hays Travel is the place to go! Always helpful & have all the answers to help you choose your holiday & good prices too 😊🍹🌞🕶️
July 23, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Friendly and helpful staff
Friendly and helpful staff . Caroline and the manageress were really helpful . They explained everything about the cruise
July 28, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Sales person was extremely helpful and…
Sales person was extremely helpful and pleasant. She spent time looking for a holiday we wanted.
July 27, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Friendly helpful staff member
Friendly helpful staff member, talked me through the booking process,along with my knowledge of the area,we reached s speedy outcome.
25 July 26
July 25, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Caroline was wonderful and discussed…
Caroline was wonderful and discussed what we would like for our next cruise and booked it for us. As always, very supportive.
July 24, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Ava got me a good deal for a winter…
Ava got me a good deal for a winter holiday within my budget and good flight times, she also used a code and got another £100 off. Well done Ava. I also booked a Cruise for 2028 and she checked and called to make sure on my queries before i booked
July 23, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The agent Victoria was absolutely…
The agent Victoria was absolutely outstanding got me holiday I wanted and the airport also
July 22, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
yes they where very helpfull
July 21, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Margaret was excellent
Margaret was excellent, very knowledgeable made me feel at ease and comfortable the whole time. Explaining everything as she was booking my holiday.
July 20, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Adviser spent time looking for our…
Adviser spent time looking for our holiday within our budget.
Friendly and gave good advice. Knowledgeable.
July 17, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Jemma took time to look at different…
Jemma took time to look at different cruise options. The final choice is exactly what we want.
July 8, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The staff were very helpful
The staff were very helpful. They tried to get me what I wanted for my holiday. Excellent service.
July 14, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 4* review
A helpful knowledgeable assistant due…
A helpful knowledgeable assistant due to her experience, she was able to guide us to choose our resort
July 14, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Lovely experience, Ava was very helpful and guided us…
Ava was very helpful and guided us through various options to come up with a holiday that will be a great experience for all our family.
July 8, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Jdkk
My experience with Hays was perfect fast service with lots of great customer knowledge
July 13, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Staff are friendly and so helpful every…
Staff are friendly and so helpful every time I have gone into this store.
I am 79 years old and do sometimes get
confused with information but your staff go over everything at my pace and all is
sorted. (Still friends )
Going on my 3rd solo holiday this Sunday (thanks to all)
July 6, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
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