Caitlin is amazing, she manages to get me very complicated bookings sorted everytime, I need help. She always goes over & above to get exactly what I need. Very proffessional, friendly & approachable.... See more
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Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... See more
Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... See more
Company replied
Found us everything we needed for our break away and forwarded other information that we requested. Extremely helpful and friendly. Thankyou
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
926 reviews
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The saleslady was very informative and…
The saleslady was very informative and did her level best to explain all the questions we threw at her .
January 10, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind review.
Great assistance from Aidan in booking…
Great assistance from Aidan in booking our holiday
January 16, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The girl was very kind and helpful…
The girl was very kind and helpful towards us and helped us find what we were looking for in our budget
January 9, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Margaret is very helpful and friendly…
Margaret is very helpful and friendly always get a good deal with her
January 13, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
The member of staff was very good…
The member of staff was very good covering all aspects of the holiday and got a good deal. Saw the holiday online, went to the local shop and secured the
holiday. I prefer the personal touch you get at the shop.
January 10, 2026
Reply from Hays Travel - Falkirk
Thank you very much for leaving a 5 star review.
Falkirk Branch
Always book with Hays Falkirk branch. All the team are excellent at their jobs and their customer service is second to none.
Victoria always books my holidays knowing my choices and preferences of what I like to a tee. Always come out there booked up and happy.
Thanks again Falkirk
January 8, 2026
Reply from Hays Travel - Falkirk
Thank you very much for leaving a 5 star review.
Assisted by Victoria Harkins in Falkirk…
Assisted by Victoria Harkins in Falkirk store who spent a lot of time arranging a long awaited holiday for us.
She is always very helpful,patient and curtious,as are the other team members.
January 6, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Caroline is always absolutely fantastic…
Caroline is always absolutely fantastic to help, wouldn’t trust or go anywhere else. Such a friendly understanding person really listens to you and helps
January 8, 2026
Reply from Hays Travel - Falkirk
Thank you so much for your kind 5* review
Very positive experience
Very positive experience. Miriam was knowledgeable and very helpful in helping me decide which resort and area to stay in in the Canary Islands. There was no rush, we didn’t feel under any pressure to speed up and make a hasty decision. Highly recommend. Thank you
January 7, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Personal touch
Personal touch, fast Nd efficient bookings. Takes all the hassle out of holiday planning!
January 6, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your 5* review.
Very help full staff
Very help full staff, answered al our questions and listened to our requirements.
January 5, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your 5* Review.
Great friendly welcoming staff
Great friendly welcoming staff, excellent deals and everything done for you.
January 4, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your 5* Review.
Reply from Hays Travel - Falkirk
Thank you very much for your 5* Review.
As usual the Falkirk staff make your…
As usual the Falkirk staff make your booking hassle free.
December 21, 2025
Reply from Hays Travel - Falkirk
Thank you very much for your 5* Review.
USA booking.…
We found the booking of our recent holiday to the USA a very pleasant experience in particular due to your very helpful staff.
December 24, 2025
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Great outcome
Popped in to our local branch to seek further info on a holiday viewed on Facebook page and came out very happy. Not only did the agent speedily showed us the details , she also listened to our preferences and showed us alternative resorts and flights. After discussing these options we decided on a different date and departure airport and a package at lower cost. Now on the Hays app and counting down to our hioliday
December 19, 2025
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Professional Manner
The young lady that booked my holiday was great she had a lovely way about her. I was put at ease and she conducted herself in a professional manner wish I had taken her name.
December 16, 2025
Reply from Hays Travel - Falkirk
Thank you very much for your 5* review, we will be sure to pass this onto Ava.
The travel people l spoke to especially…
The travel people l spoke to especially Ava were so pleasant and knowledgable and could not do enough to assist me
December 7, 2025
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
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