Caitlin is amazing, she manages to get me very complicated bookings sorted everytime, I need help. She always goes over & above to get exactly what I need. Very proffessional, friendly & approachable.... See more
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Went into Hays Travel to book a villa holiday for 2027 and Victoria was very helpful. We knew the area we wanted to go had a look at a couple of villas that were available and decided on the one we wa... See more
Needed information towards booking a Cruise to Japan / Korea. Was dealt with so well lots of information and help and guidance. Paperwork as usual fantastic. On my last trip everything went amazin... See more
Company replied
Found us everything we needed for our break away and forwarded other information that we requested. Extremely helpful and friendly. Thankyou
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
101-103 High Street, FK1 1ED, Falkirk, United Kingdom
- 01324278569
4.9
Excellent
926 reviews
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Great service from Margaret in Hays…
Great service from Margaret in Hays Travel, Falkirk. She was very helpful and managed to save us a few bob as well.
February 3, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Trusted travel arrangements made
Felt really in experienced hands
Wonderful experience overall
Came away delighted and excited about my holiday
Margaret always looks after us and ensures everything is taken care of leaving me no worries or concerns.
Truated travel
February 1, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Very helpful
Very helpful and clear . Made sure wee had everything in place for our holiday
January 31, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Easy booking
Very friendly, helpful and experienced staff
Many options and advice.
Quick and easy booking process
January 30, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
All your staff were friendly and…
All your staff were friendly and knowledgeable and made the experience pleasant and easy.
January 30, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Victoria was so easy to deal with and…
Victoria was so easy to deal with and answered all questions I had 100% would book through Victoria again
January 29, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your 5* review
Great service
Victoria Scott was very helpful and informative.
Really great service and offered a nice wee discount for me.
Can always count on the girls and wee lad in Hays travel Falkirk to help me with my holiday plans.
January 29, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Cruise 27
Victoria H was very welcoming from the start and made our enquiry very personal. She was very professional and gave us many options to go away and peruse at our leisure.
On booking our family holiday was again, relaxed and informative.
January 28, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Lady named Margaret …
Lady named Margaret very pleasant.knowledgable and helpful.Large booking that was handled very professionaly.
January 24, 2026
Reply from Hays Travel - Falkirk
Thank your for leaving a 5*Review.
magic
had difficulty booking single rooms but Margaret got the jobs done always no bother with hayes travel or jet 2. thank you.
January 24, 2026
Reply from Hays Travel - Falkirk
Thank your for leaving a 5*Review.
Time was spent on finding what I asked…
Time was spent on finding what I asked for on a particular island of the Canary Islands. However, during that time I was made aware that what I was looking for on that particular island, was even more available on a different island. I am now looking forward to a holiday that offers more than what I first had in mind, thanks to kind, professional guidance and advice.
January 14, 2026
Reply from Hays Travel - Falkirk
Thank you very much for taking time to leave your kind 5* review
Your Travel Advisor was most helpful…
Your Travel Advisor was most helpful and assisted us with our choice of accommodation and was an excellent ambassador for your organisation.
January 22, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Reply from Hays Travel - Falkirk
Thank you very much for your kind 5* review
Great service…
Hi, both your representatives were top notch, listened to my questions, needs and gave the options needed for a long overdue holiday…
Information, pricing and great service
January 19, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your 5* review.
First class service Veronica who dealt…
First class service Veronica who dealt with us was so pleasant and was most helpful for any questions we had 10 out of 10
January 21, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your 5* review.
Caitlin and Miriam very professional…
Caitlin and Miriam very professional and nice personalities both nice atmosphere in shop very happy customer
January 21, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind review.
Great organising
Went in and left what we wanted for our trip. Caroline called us a few days later to discuss her findings. Everything was well planned and she took us through it all. Her itinerary was fine.
January 17, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind review.
Caroline in Falkirk booked our holiday…
Caroline in Falkirk booked our holiday to Norway
Went over alternative options for us to compare with different companies and dates
We then booked with Avalon there and then
Caroline then took a few days to work on our Danube cruise options
Again offering different companies and dates
We then booked with P and O for 2027
Caroline was very happy and excited and enjoyed doing the work
The other staff members joined in to help her
We also had a lovely holiday in Salou last year booked by your Falkirk office
Again the lady was Brilliant
January 17, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind review.
Cruise …
We were looking for a cruise and Victoria searched several different ones before we eventually found the right one , nothing was too much bother for her and she was very friendly and helpfull
January 18, 2026
Reply from Hays Travel - Falkirk
Thank you very much for your kind review.
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