Hays Travel - Fareham Reviews 

967
TrustScore 5 out of 5

4.9

Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP Fareham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually co... See more

Company replied

Rated 5 out of 5 stars

The booking process for our Cruise was so much easier ‘Face to Face’ rather than battle with the On-Line process and then worry about if everything was correct. Peter was extremely knowledgable abo... See more

Company replied

Rated 5 out of 5 stars

Never been on a cruise before was very helpful the lady was brilliant went through all we needed to know plus more come away very happy many thanks

Company replied

Rated 5 out of 5 stars

Charmaine was very helpful, friendly and efficient. She was also able to offer personal experience of the hotels and places we were looking at.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP, Fareham, United Kingdom

  • 01329 732025

4.9

Excellent

TrustScore 5 out of 5

967 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(967)

124,226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service and found the holiday that…

Good service and found the holiday that we wanted. Thanks Peter

July 21, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for your wonderful review! I am so pleased to hear that you received good service and found the perfect holiday with us. I really appreciate your kind words.

Kind Regards
Peter B
Hays Travel

Rated 5 out of 5 stars

Very helpful Travel Consultant

Very helpful Travel Consultant, explained everything she did to make the booking and was friendly.

July 21, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for your kind words! We are so pleased to hear that I provided such a helpful and friendly experience. We hope you have a wonderful trip!

Kind Regards
Charmaine G
Hays Travel Fareham

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

July 15, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Hi Marie,

Thank you very much for your positive feedback.

Kind regards
Gillian

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Jamie -Lee thank you

July 22, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for taking the time to leave us a review we really appreciate this!!

Rated 5 out of 5 stars

Great service at Hays fareham

Charmaine was very helpful, friendly and efficient. She was also able to offer personal experience of the hotels and places we were looking at.

July 21, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you so much for your wonderful review! We are so pleased to hear that I was helpful and efficient, and that you liked that you found my personal experience was valuable.

Kind Regards
Charmaine
Hays Travel Fareham

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. The holiday wanted wasn't available ,but I found one that looks really good and at a good time of year. Would recommend to family and friends.

July 18, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for taking the time to leave us a review we really appreciate this, i'm glad we were able to get an alternative trip booked for you to look forward too

Kind Regards
Jamie-Lee

Rated 5 out of 5 stars

Summer holidays 26

Very helpful and provided everything we asked for.. very quickly..always very pleased with the service they give.we have used Hays many times .

July 17, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Good morning to you both! Thank you so much for taking the time to leave a 5* review, we really are grateful. I'm so pleased we could find something that was ticking the boxes for you, and I hope you both have a wonderful time. See you again soon! Charmaine

Rated 5 out of 5 stars

Never been on a cruise before was very…

Never been on a cruise before was very helpful the lady was brilliant went through all we needed to know plus more come away very happy many thanks

July 18, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for taking the time to leave us a review we really appreciate this

Rated 5 out of 5 stars

The man who helped us was very…

The man who helped us was very knowledgeable, helped with this hoilday and gave advice for our next trip

July 16, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for your lovely feedback! We are so pleased to hear that our team member was knowledgeable and helpful in planning your holiday and advising on your next trip.

Kind Regards
Peter B
Hays Travel Fareham

Rated 5 out of 5 stars

Easy Booking Process + Knowledgeable Staff

The booking process for our Cruise was so much easier ‘Face to Face’ rather than battle with the On-Line process and then worry about if everything was correct.
Peter was extremely knowledgable about the Ship and provided valuable information as to the choice of Cabins

July 13, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate your kind words.

Kind Regards
Peter B
Hays Travel Fareham

Rated 5 out of 5 stars

10 out of 10 yet again!

Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually come from the holiday companies are swiftly addressed and resolved by the staff at Fareham. The aftercare is excellent and doesn’t stop once the holiday is booked and deposit paid. It’s good to know that we can pop into our local travel office to discuss add ons, get currency, or ask questions at our convenience. 5 stars across the board! Well done!

July 12, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you so much for your wonderful feedback! We are so pleased to hear about your consistently great experiences with us. It's fantastic to know that our team's knowledge and dedication to aftercare are so appreciated. We look forward to continuing to assist you with all your travel needs.

Kind Regards
Jamie-lee
Hays Travel

Rated 5 out of 5 stars

Excellent assistance in our booking

Excellent assistance in our booking, thank you Charmaine.

July 10, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for your wonderful 5-star review! We are so pleased to hear that you received excellent assistance with your booking.

Kind Regards
Charmaine
Hays Travel

Rated 5 out of 5 stars

Jamie-Lee

Jamie-Lee, was very knowledgeable and helpful. Managed to book the flights, hotel, transfers etc within 30 minutes

July 10, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was efficient and helpful. We hope you have a fantastic trip!

Kind Regards
Jamie-lee

Rated 5 out of 5 stars
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for your wonderful feedback! We are so pleased to hear that your request was handled efficiently and confirmed to your satisfaction.

Kind Regards
Gillian B

Rated 5 out of 5 stars

Amy was fantastic

Dealt with promptly and efficiently by Amy. Asked to see a few options before deciding and nothing was too much trouble. Friendly and knowledgeable. Wouldn't go anywhere else.

July 5, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you for leaving such a lovely review it's much appreciated. It was a pleasure to get your Disneyland Paris trip booked! :)

Rated 5 out of 5 stars

Booking a holiday

The team at hays travel are always very good and patient and we never feel rushed with making our choices. Charmaine is amazing..

July 5, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Thank you so much for a lovely 5* review Vicky, we really do appreciate it :) x

Rated 5 out of 5 stars

Derek dealt with us very promptly and…

Derek dealt with us very promptly and efficiently.
He was very proffesional in the way he booked our holiday and dealt with all our needs for a good holiday

July 5, 2026
Hays Travel - Fareham logo

Reply from Hays Travel - Fareham

Good morning Janet...Thank you for your kind words. It was an absolute pleasure to assist you with your holiday to lovely Camp De Mar. Im sure you will have an amazing time. Best Regards Derek

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look