This was indeed a great holiday. Life aboard the Fred Olsen Borealis was full of excitement, good food and entertainment. Peter in the Fareham branch did us proud. Well done.
Location
Switch locationUnit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP Fareham, GB
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Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually co... See more
Company replied
Charmaine was very patient with us (even through our bad jokes) and we got the holiday we wanted quickly and easily. Will definitely be going back
Company replied
Pete was really helpful in explaining what we were getting on our holiday! He also got us the best package for great price. Definitely using Hays again :)
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP, Fareham, United Kingdom
- 01329 732025
4.9
Excellent
991 reviews
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Perfect service
Options for our chosen destination were well researched by the member of staff (Gillian) who listened and gave time and care to explain each package available. This helped us decided on the perfect holiday to fit our expectations.
May 12, 2026
Reply from Hays Travel - Fareham
Thankyou so much for your lovely feedback, it was my pleasure to help you chose your holiday, I hope you have a lovely time, if I can help you in the future please pop into branch
Kindest Regards
Gillian
Reply from Hays Travel - Fareham
Good day Mr Milliken,
Thank you very much for you review, glad I could make the process smooth.
Kind regards
Peter B
Very friendly professional advice with…
Very friendly professional advice with instant pricing & information thanks to Megan an absolute credit to Hays Fareham many thanks we have booked & will return! 😀
May 10, 2026
Reply from Hays Travel - Fareham
Hi Paul and Sharon,
Thank you so much for your lovely review, I am so grateful I was able to assist with your cruise. Have a lovely time and we hope to see you again soon!
Kind Regards,
Megan
The best travel agency in are area
The best travel agency in are area. Pete and his team are thr most helpful, knowledgeable and always go that xtara mile to help with your booking. Thankyou.
May 10, 2026
Reply from Hays Travel - Fareham
Hi Leonie and Paul
Thankyou so much for your lovely review and kind words, it was my absolute pleasure to help you chose your cruise, I hope you have a lovely time
Look forward to helping you with your proposed Vietnam tour
Kindest Regards
Gillian
The booking process was quick and easy…
The booking process was quick and easy the staff was very polite and helpful
May 9, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind feedback! We’re delighted to hear that the booking process was quick and easy and that our staff were polite and helpful throughout your experience. We truly appreciate your support and look forward to welcoming you again soon.
– Peter
I've never had any problems with Hayes…
I've never had any problems with Hayes travel they have always been there and any problems I have had they sort out as soon as.🙂
April 12, 2026
Reply from Hays Travel - Fareham
Hello John;
Thankyou so much for your lovely positive review, I am really happy that I was able to help with your trip, very pleased to hear your dealings with Hays Travel have been positive and stress free
Kindest Regards
Gillian
The human contact!
May 8, 2026
Reply from Hays Travel - Fareham
Thank you so much for taking the time to leave a 5* review! We really are grateful :) Charmaine
Holiday booking
The staff are always pleasant and helpful.Our request was handled and booked very easily and quickly.
May 6, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind feedback. We’re really pleased to hear that you found our staff pleasant and helpful, and that your request was handled quickly and easily. We truly appreciate your support and look forward to helping you again in the future.
Best wishes,
Peter
excellent service & attention to detail
May 3, 2026
Reply from Hays Travel - Fareham
Thank you for the lovely feedback! I’m really glad you were happy with the service and attention to detail — it means a lot. Always here if you need anything further! - Gillian
Derek's understanding of our…
Derek's understanding of our requirements, very thorough and patient.
May 5, 2026
Reply from Hays Travel - Fareham
Thank you for your kind feedback! I’m really pleased I could understand your requirements and support you throughout the process. Your patience was greatly appreciated — always happy to help whenever you need!
– Derek
Reply from Hays Travel - Fareham
It was an absolute pleasure Christine. I hope you have the most amazing cruise. Best Regards Derek
Consultant Derek was excellent…
Consultant Derek was excellent especially as the notes he was looking at were a bit confusing for him
May 3, 2026
Reply from Hays Travel - Fareham
Thanks so much for your kind words! I really appreciate your patience while I worked through the notes — I’m glad I could help and make things clear for you in the end. Don’t hesitate to reach out if you need anything else!
– Derek
Excellent customer service from Hays Fareham
As always Hays Fareham have gone above and beyond with their customer service. Special thanks to Peter and Jamie Lee for their time and effort confirming our bookings with P&O. which was a very busy time during the P&O launch.
April 25, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind words! It really means a lot to us. It was a busy time with the P&O launch, but we’re so pleased we could get everything confirmed for you smoothly. We truly appreciate your patience and are always here to help with anything you need.
Peter & Jamie Lee
The experience we have had has been…
The experience we have had has been first class from Jamie and other members of staff. Very helpful and professional at all times. Thankyou to all.
May 1, 2026
Reply from Hays Travel - Fareham
Thank you for the kind words and taking the time to leave us a review we really appreciate this :)
Jamie lee and Peter we're both helpful…
Jamie lee and Peter we're both helpful in booking holiday and sorted everything out
April 30, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this :)
Friendly, informative, helpful, smooth process
Gillian was friendly, informative.
Arranged all our needs for the holiday we booked including my accessibility needs.
April 29, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this :)
Derek was very good helping us find…
Derek was very good helping us find the wright Maldives island for us and book our holiday
April 29, 2026
Reply from Hays Travel - Fareham
Thank you for your kind feedback! I’m really glad I could help you find the right Maldives island and get your holiday booked — it was a pleasure assisting you. If you need anything else, I’m always here to help!
– Derek
A great first experience using Hays Travel
A great first experience using Hays Travel to book my first cruise. Peter was very helpful in answering all my questions and concerns and I came away extremely satisfied with the service provided. Having used other travel agencies previously for other holidays, I feel that Hays Travel provides a unique and higher service level than most. Thank you for the experience.
April 27, 2026
Reply from Hays Travel - Fareham
Hi Michael,
Thank you for your lovely feedback. I’m really glad I could help with your first cruise and make the experience a positive one.
If you need anything else, I’m always happy to help.
Kind regards,
Peter
spent time to get quote for insurance…
spent time to get quote for insurance .then the holiday with added extras.Verry helpfull
April 11, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind feedback! I’m really glad I could help with your insurance and holiday plans, including the extras. It was a pleasure assisting you, and I look forward to helping you again soon!
— Derek
Very good advisor
April 18, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind feedback! I’m really glad I could help — it was a pleasure assisting you. I look forward to helping you again soon!
— Jamie-Lee
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