We used Hays travel before, The staff are very helpful, this time Gillian was very good in sorting out our ho9liday for next year. Would always recommend them
Location
Switch locationUnit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP Fareham, GB
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This was indeed a great holiday. Life aboard the Fred Olsen Borealis was full of excitement, good food and entertainment. Peter in the Fareham branch did us proud. Well done.
Company replied
Jamie-Lee was extremely helpful and very patient, looking at numerous quotes before we finally booked our first cruise. Thank you 🤩
Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually co... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP, Fareham, United Kingdom
- 01329 732025
4.9
Excellent
993 reviews
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A great first experience using Hays Travel
A great first experience using Hays Travel to book my first cruise. Peter was very helpful in answering all my questions and concerns and I came away extremely satisfied with the service provided. Having used other travel agencies previously for other holidays, I feel that Hays Travel provides a unique and higher service level than most. Thank you for the experience.
April 27, 2026
Reply from Hays Travel - Fareham
Hi Michael,
Thank you for your lovely feedback. I’m really glad I could help with your first cruise and make the experience a positive one.
If you need anything else, I’m always happy to help.
Kind regards,
Peter
spent time to get quote for insurance…
spent time to get quote for insurance .then the holiday with added extras.Verry helpfull
April 11, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind feedback! I’m really glad I could help with your insurance and holiday plans, including the extras. It was a pleasure assisting you, and I look forward to helping you again soon!
— Derek
Very good advisor
April 18, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind feedback! I’m really glad I could help — it was a pleasure assisting you. I look forward to helping you again soon!
— Jamie-Lee
Great service helpful and patient
Great service helpful and patient
As always thank you
April 17, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind words! I’m really glad I could help — it’s always a pleasure. Thank you again, and I look forward to assisting you next time! - Jamie-lee
We booked with Jamie-Lee who provided…
We booked with Jamie-Lee who provided excellent service. Friendly and knowledgeable. Will definitely book with her help again!
April 16, 2026
Reply from Hays Travel - Fareham
Thank you so much for your lovely feedback! I’m really glad you had a great experience — it was a pleasure helping you. I look forward to assisting you again soon!
— Jamie-Lee
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this
Charmaine was extremely helpful and…
Charmaine was extremely helpful and nothing to much trouble, will definitely book with them again
April 11, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind words! I’m really glad I could help — it was a pleasure assisting you. I look forward to helping you again soon!
Charmaine
Very knowleble staff
April 5, 2026
Reply from Hays Travel - Fareham
Good Morning Robert, thank you very much for your review. Enjoy your cruise and we hope to see you again in the future! - Megan
Helpful staff in local store
Helpful staff in local store. Familiarity with the product to ensure we were quickly matched with a special holiday.
April 11, 2026
Reply from Hays Travel - Fareham
Good afternoon, and thank you so much for taking the time to leave us a 5* review. We really are grateful! We'll see you again soon :) Charmaine
Always use hays in fareham the staff…
Always use hays in fareham the staff are always friendly and helpful would recommend anyone to use them for all of their holiday requirements
April 10, 2026
Reply from Hays Travel - Fareham
Thank you so much for your wonderful feedback! It’s fantastic to hear that you always choose Hays in Fareham and find the team friendly and helpful every time you visit.
We really appreciate your recommendation—it means a great deal to us. I’ll be sure to pass your kind comments on to the rest of the team. We look forward to helping you with all your future holiday plans!
Best wishes,
Peter
We've booked several holidays with…
We've booked several holidays with Hays. Pete is wonderful. They are all very helpful in the Fareham branch.
March 31, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind words! It really means a lot to hear that you’ve had such great experiences booking your holidays with us. I’m delighted I could help, and I’ll be sure to pass on your lovely feedback to the rest of the team here in Fareham as well.
We look forward to helping you plan many more fantastic trips in the future!
Best wishes,
Peter
Lovely helpful staff but a change in…
Lovely helpful staff but a change in computer system was causing problems and meant delay in booking.
March 28, 2026
Reply from Hays Travel - Fareham
Thank you for your kind feedback! I’m really pleased to hear you found the team helpful, although I’m sorry for the delay you experienced while we adjusted to the new computer system. We appreciate your patience and understanding during that time.
We hope to make your next booking experience as smooth and seamless as possible, and we look forward to helping you again soon!
Best wishes,
Gillian
We were helped to choose a holiday by…
We were helped to choose a holiday by Jamie-Lee. She proved very helpful and so personable.
April 4, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this
Brilliant service
Brilliant service, we went in looking for a holiday for 11 , the stuff in fareham branch was Jamie and she was very patient with us, we eventually booked the holiday. Service all the way through was excellent. 5 stars
March 28, 2026
Reply from Hays Travel - Fareham
Thank you for the kind words and taking the time to leave us a review we really appreciate this :)
I spoke to a Person rather that go…
I spoke to a Person rather that go online. She understood the issue and sorted it out, without having to cancel and rebook.
March 30, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this :)
I researched the holiday on the Hays…
I researched the holiday on the Hays website but I like to book my holidays through a human so it was nice to go into a local branch and be assisted, particularly for something that is more costly than your average spend.
Great service, I will be back when booking a future adventue.
March 23, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this!!
Absolutely delight …
Found the Experience an absolute delight. We found Amy to be extremely knowledgeable, and articulate, at presenting our holiday needs for us.
We really found her knowledge of the ship a great help
April 1, 2026
Reply from Hays Travel - Fareham
Thank you Douglas for your excellent review!
I went to Hays as I trust their…
I went to Hays as I trust their service, professional manner. Very friendly and helpful staff. Remembered me from a previous booking.
March 29, 2026
Reply from Hays Travel - Fareham
Thank you so much for your lovely feedback! I’m really glad to hear you found the service friendly and the advice helpful—that’s exactly what we aim for.
It was a pleasure assisting you, and I look forward to helping you plan your next holiday!
Best wishes,
Charlotte
Derick was very professional and…
Derick was very professional and helpful, he made us feel very comfortable that our Holliday booking process was in good hands
March 25, 2026
Reply from Hays Travel - Fareham
Thank you for your kind words. It was an absolute pleasure helping you with your holiday to Mallorca. You will have a lovely break.
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