This was indeed a great holiday. Life aboard the Fred Olsen Borealis was full of excitement, good food and entertainment. Peter in the Fareham branch did us proud. Well done.
Location
Switch locationUnit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP Fareham, GB
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See what reviewers are saying
Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually co... See more
Company replied
Charmaine was very patient with us (even through our bad jokes) and we got the holiday we wanted quickly and easily. Will definitely be going back
Company replied
Pete was really helpful in explaining what we were getting on our holiday! He also got us the best package for great price. Definitely using Hays again :)
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP, Fareham, United Kingdom
- 01329 732025
4.9
Excellent
991 reviews
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Reply from Hays Travel - Fareham
Thank you for your kind words Deanna. It,s always a pleasure to assist you with your cruise arrangements. Both of you will have the most amazing time. Best Regards Derek
This is second time I have used Hay's…
This is second time I have used Hay's travel and I am a very satisfied with the experience very helpful staff I am now looking forward to my trip they have made it so effertless
June 11, 2026
Reply from Hays Travel - Fareham
Hi George,
Thank you so much for your lovely review and feedback. We are so pleased we could help you find the perfect holiday. I hope you have a fantastic time an we hope to see you again in the future!
Kind Regards
Megan
Very helpful
Derek, the agent who dealt with us, was very helpful and friendly. Nothing was too much trouble.
June 9, 2026
Reply from Hays Travel - Fareham
Thank you for your kind words. It was an absolute pleasure assisting you with your travel requirements. You will have an amazing time. Best Regards Derek
Derek was extremely knowledgeable and…
Derek was extremely knowledgeable and helpful in planning our trips.
June 9, 2026
Reply from Hays Travel - Fareham
Thank you Lesley for your kind words. You shall have a fabulous time in Canada and doing Route 66. Best Regards Derek
Reply from Hays Travel - Fareham
Thank you Claire for the kings review, glad we got your holiday sorted.
Regards
Peter B
The service that Peter gives us is…
The service that Peter gives us is fantastic. We ask for the impossible and he makes it possible. The staff and Peter always deliver on our requirements. We can always rely on the staff. 10 out of 10. Keep up the good work at Fareham office!
Ken and Suzie
June 7, 2026
Reply from Hays Travel - Fareham
Good day Mr Russon,
Thank you very much for your Lovely review, it was my absolute pleasure, catch up soon.
Regards
Peter B
Why it is important for Customer Service to be consistentat its best..
Jamie Lee was very professional and was very helpful.
Infact when I came into your Branch on my first visit, Gillian asked Jamie Lee a question on my behalf and without any hesitation she left her desk and came over to answer my question.
As a former Senior Executive and Business & Customer Service Consultant both ladies were a credit to your company.
June 4, 2026
Reply from Hays Travel - Fareham
Good Morning Nigel;
Thankyou so much for the lovely review you placed for myself and Jamie-Lee, I am glad we were able to accommodate your requirements and hope you have an enjoyable cruise
Kindest Regards
Gillian
Amy was very helpful and got us a quote…
Amy was very helpful and got us a quote for the places we wanted to visit.
May 24, 2026
Reply from Hays Travel - Fareham
Hi Valerie, thank you for your very kind review! It is much appreciated & I thank you for your booking :)
Reply from Hays Travel - Fareham
Good morning Cheryl - thank you so much for taking the time to leave us a 5* review! We really do appreciate it :) Charmaine
Reply from Hays Travel - Fareham
Good day Norman,
Thank you for you kind feedback, any questions please let me know.
Regards
Peter B
So helpful and going the extra mile !
May 20, 2026
Reply from Hays Travel - Fareham
Hi Mrs Phillips, thank you for leaving such a lovely review, it it much appreciated! :)
Reply from Hays Travel - Fareham
Thank you for your kind words, we really appreciate you taking the time to leave us a review :)
Everything was straightforward
Everything was straightforward. Hays handled everything about the booking and ensured we had all we needed for a superb holiday.
May 10, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this!
In depth knowledge.
May 16, 2026
Reply from Hays Travel - Fareham
Hi Richard, thank you for leaving such a lovely review! It is much appreciated & we look forward to seeing you again soon!
Booked a flight
May 20, 2026
Reply from Hays Travel - Fareham
Hi Philip,
Thank you very much for your review, I hope you have a lovely time and we hope to see you again soon.
Kind regards
Megan
Fareham Branch (Megan)
Fareham Branch (Megan). - we went not really knowing what we wanted but Megan was patient , asked all the right questions and by the end of it we had a holiday booked, plane seats booked, flights that suited us and at a good price suiting our budget. Excellent friendly service, thank you.
May 16, 2026
Reply from Hays Travel - Fareham
Hi Nigel,
Thank you so much for your lovely review and feedback. We are so pleased we could help you find the perfect holiday that suited your needs. I hope you have a fantastic time an we hope to see you again in the future!
Kind Regards
Megan
i always book all my holiday through…
i always book all my holiday through Hays faREHAM
THEY DO ALL THE COMPUTOR WORK GETTING THE BEST PRICE ALL ABTA COVER
May 17, 2026
Reply from Hays Travel - Fareham
Thank you so much for your lovely review. We really appreciate your continued support and are delighted to hear that you trust us with all your holidays. Our team always works hard to find the best prices while making sure everything is fully ABTA protected, so it means a lot to know you value the service we provide.
We look forward to helping you plan many more wonderful holidays in the future!
Best wishes,
Peter
Amy was very good and went through…
Amy was very good and went through various options without any pressure. All in all a good experience
May 14, 2026
Reply from Hays Travel - Fareham
Hi Mr. Horn, thank you very much for your lovely review! We really appreciate it and look forward to seeing you again :)
To date the help we've received so far…
To date the help we've received so far has been faultless and hope to complete any outstanding information in due course.
May 13, 2026
Reply from Hays Travel - Fareham
Thankyou so much for your lovely review, it was great to meet you both and happy to have helped you chose such a lovely holiday which I hope you both enjoy
Reply from Hays Travel - Fareham
Thank you Maxine for your lovely review! It is much appreciated and we look forward to seeing you again soon!
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