We used Hays travel before, The staff are very helpful, this time Gillian was very good in sorting out our ho9liday for next year. Would always recommend them
Location
Switch locationUnit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP Fareham, GB
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See what reviewers are saying
This was indeed a great holiday. Life aboard the Fred Olsen Borealis was full of excitement, good food and entertainment. Peter in the Fareham branch did us proud. Well done.
Company replied
Jamie-Lee was extremely helpful and very patient, looking at numerous quotes before we finally booked our first cruise. Thank you 🤩
Company replied
Always a great experience at Hays Travel in Fareham! We won’t use anyone else. All the staff are friendly and helpful and very knowledgeable about all aspects of travel. And any issues that usually co... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 33, Fareham Shopping Centre, 79 West Street, PO16 0AP, Fareham, United Kingdom
- 01329 732025
4.9
Excellent
995 reviews
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Excellent and friendly service as usual
January 15, 2026
Reply from Hays Travel - Fareham
Thank you Jennifer for such a lovely review! Its much appreciated and we look forward to seeing you again soon! :)
Our booking was Professionally handled
Peter Ball dealt with our booking and was both knowledgeable and very friendly. We couldn’t recommend him highly enough.
January 21, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind words. It was an absolute pleasure helping with your booking, and I’m really glad to hear you had such a positive experience. Your recommendation means a great deal to me. If I can assist with anything in the future, please don’t hesitate to get in touch.
Kind regards,
Peter Ball
Knowledge
This was our second visit to Hays this week and we again booked another holiday through the same sales rep Peter in their Fareham branch he told us a lot of things we were unaware of and some great tips for other cruises very knowledgeable.
January 21, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to share your feedback. It was a pleasure to assist you again, and I’m delighted to hear that the information and tips I shared were helpful. I’m glad I could provide some useful insight into your cruise options. Thank you for choosing Hays Fareham, and I look forward to helping you plan many more holidays in the future.
Kind regards,
Peter Ball
Derek was very helpful and…
Derek was very helpful and knowledgeable. Made booking very easy!
January 19, 2026
Reply from Hays Travel - Fareham
Good afternoon Melinda, Thank you so much for your kind words. You will have an amazing time in New York.
Professional service
Professional service. Agent did not have to do much as we had already chosen our holiday. We were dealt with efficiently.
January 17, 2026
Reply from Hays Travel - Fareham
Hi Steven, thank you very much for leaving a review! It was a pleasure to book your cruise for you :)
Another Great Experience
Hayes Fareham will always take the stress of the detail out of booking holidays for me, ensuring all aspects are covered.
They always have great knowledge of booking holidays which really helps me making an informed decision for my needs"
thank you once again
January 17, 2026
Reply from Hays Travel - Fareham
Thank you so much for your lovely feedback — it really does mean a lot to us.
We’re delighted to hear that we’ve been able to take the stress out of booking your holidays and help you feel confident in your decisions. Making sure every detail is covered and that you have the right information for your needs is always our priority.
Thank you once again for choosing Hays Fareham. We look forward to helping you plan many more fantastic holidays in the future.
Kind regards,
Peter
We dealt with Amy
We dealt with Amy, she is wonderful and answered every question we needed to know to make our trips stress-free. Being of the older generation, things take a bit longer to sink in, she showed patience and understanding at all times.
January 17, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind and thoughtful review. It was an absolute pleasure helping you plan your trips, and I’m really pleased to hear that everything was explained clearly and helped make things stress-free for you. Please don’t ever worry about taking extra time — I’m always happy to help and ensure you feel completely comfortable and confident with your arrangements. I truly appreciate your lovely feedback and look forward to assisting you again in the future.
Kind regards,
Amy
Always a great experience booking with…
Always a great experience booking with the girls and boys at Hayes Travel in Fareham
January 17, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this :)
Went into Fareham outlet and was served…
Went into Fareham outlet and was served by Peter. He was fantastic very professional and efficient in walking through options and settled on a holiday which suited us perfectly
Well done Hays and especially Peter
Roger Linda Colin Sue
January 16, 2026
Reply from Hays Travel - Fareham
Thank you all so much for your wonderful feedback — it was an absolute pleasure helping you.
I’m really glad we were able to walk through the options together and find a holiday that suits you perfectly. Your kind words about my service and the Fareham team are truly appreciated.
Thank you again for choosing Hays Fareham. I hope you have an amazing holiday, and I look forward to seeing you again in the future.
Best regards,
Peter
The assistant was knowledgeable
The assistant was knowledgeable, polite and helpful.
January 15, 2026
Reply from Hays Travel - Fareham
Thank you for your review, glad I was able to give you a positive experience. We hope to see you both again soon. Have a lovely time! Kind regards Megan
Very helpful took a lot of time to help…
Very helpful took a lot of time to help me with my booking
January 13, 2026
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this :)
Fareham Branch
I booked a cruise at the Fareham branch of Hays Travel. Peter was very professional and friendly.
January 12, 2026
Reply from Hays Travel - Fareham
I’m really pleased to hear you had a positive experience booking your cruise with us at the Fareham branch. It was a pleasure helping you, and I’m glad you found the service both professional and friendly.
Thank you again for choosing Hays Travel Fareham. I hope you have a fantastic cruise, and I look forward to helping you with your next holiday.
Kind regards,
Peter
Worked hard! for us.
Derek worked hard to find us a 3-week holiday in the sun. We were very happy with the service he provided.
January 7, 2026
Reply from Hays Travel - Fareham
Thank you very much for your kind comments. I’m delighted to hear that you were happy with the service provided and that I was able to help find a three-week holiday in the sun that suited you. It was a pleasure assisting you, and I really appreciate you taking the time to share your feedback. I look forward to helping you again in the future.
Kind regards,
Derek
Amy was very helpful
Amy was very helpful, phoned when she said she would and found out all information we asked for.
January 11, 2026
Reply from Hays Travel - Fareham
Thank you very much for your kind feedback. I’m really pleased to hear that you found my help useful and that I was able to provide the information you needed, So glad it made a positive difference. I truly appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards,
Amy
Reply from Hays Travel - Fareham
Thank you for taking the time to leave us a review we really appreciate this!! :)
Great service. Very helpful.
Peter was very helpful. Didn't mind shopping around for best deals. Explained everything need to know and explained procedure after booking e.g tickets, check in etc. Also arranged assistance boarding.
January 8, 2026
Reply from Hays Travel - Fareham
Thank you so much for your kind words — I really appreciate you taking the time to share your experience.
It was a pleasure helping you find the best options and making sure everything was clearly explained, from booking through to tickets, check-in, and boarding. I’m especially glad I could arrange the assistance you needed to make your journey more comfortable.
If you ever need help again or have any questions in the future, please don’t hesitate to get in touch. Wishing you a smooth and enjoyable trip!
Kind regards,
Peter Ball
Branch Manager
Excellent Service
Jamie-Lee was very helpful, professional & made the process of booking our holiday easy. She answered all our questions, she didn't rush us & made us feel comfortable & confident in our holiday decisions.
January 4, 2026
Reply from Hays Travel - Fareham
Thank you for the kind words and taking the time to leave us a review we really appreciate this!! :)
Reply from Hays Travel - Fareham
Thank you for your review, glad I was able to give you a positive experience. Have a lovely time! Kind regards Megan :)
Great job friendly staff
Great job friendly staff. Very helpful. Waited till I went home and got my cards as could not use Apple Pay.
December 20, 2025
Reply from Hays Travel - Fareham
Thank you for your lovely feedback. I’m really pleased to hear that you found the team friendly and helpful. Please feel free to get in touch if we can help with anything else in the future.
Kind regards,
Charmaine
Reply from Hays Travel - Fareham
Thank you very much for your kind message. I appreciate the feedback and am glad I could assist you. Please don’t hesitate to reach out if you need any further support.
Kind regards,
Charmaine
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