We always book our holidays through Hayes with Lorraine Allinison. We find her so patient, knowledgeable, friendly and understands our needs. We trust her. We booked our holiday again for next year.... See more
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We were very well looked after by Lorraine who gave us all the information we needed in a concise and friendly manner. We always use our local Hayes Travel in Ferndown and would recommend it to anyon... See more
Company replied
Experienced team who have real time knowledge of where you are going & manage to work out exactly what you are looking for. My 2nd year of booking flights & Lorraine in Ferndown is a star. Very respo... See more
Company replied
Excellent experience…Storm is outstanding in handling all my bookings . Extensive knowledge and attention to detail should be mentioned. A superbly managed branch…and everyone is very friendly an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Pennys Walk, BH22 9TH, Ferndown, United Kingdom
- 01202 891616
5.0
Excellent
838 reviews
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Knowledgeable staff
We always book our holidays through Hayes with Lorraine Allinison. We find her so patient, knowledgeable, friendly and understands our needs. We trust her.
We booked our holiday again for next year.
September 1, 2026
Reply from Hays Travel - Ferndown
It is always a pleasure to see you both, I am so pleased we got your holiday all booked. Something to look forward to! Lorraine
All the team listened and were patient…
All the team listened and were patient with our needs and questions
August 8, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) I hope you are looking forward to your holiday :)
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) I hope you are looking forward to your holiday :)
Excellent service. were very well looked after by…
We were very well looked after by Lorraine who gave us all the information we needed in a concise and friendly manner. We always use our local Hayes Travel in Ferndown and would recommend it to anyone for a stress free friendly service.
July 6, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind words, it is always a pleasure to help -Lorraine :)
Knowledgeable and friendly staff
August 26, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Your rep who dealt with our booking was…
Your rep who dealt with our booking was very informative, easy to deal with and very professional. A pleasure to deal with.
August 19, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Break away
Very helpful lady who went out of her way to assist us with booking a short break away. Thank you very much.
August 26, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Booking wih Jodie in Ferndown was a…
Booking wih Jodie in Ferndown was a very easy experience and very helpful
August 19, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) We hope you are looking forward to your holiday :)
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) We hope you are looking forward to your holiday :)
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) We hope you are looking forward to your holiday :)
The staff were professional listen…
The staff were professional listen great communication skills honest and trusting
August 16, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
polite great service every time
August 5, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
A quick response from Hays
A quick response from Hays, Lorraine was very expirenced as usual and was helpful with our inquiry, and booked our holiday for us, while on the phone
August 15, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Very friendly helpful information and…
Very friendly helpful information and assisted with choosing cabin and happy to answer any questions I had
August 7, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Experienced customer service
Experienced team who have real time knowledge of where you are going & manage to work out exactly what you are looking for.
My 2nd year of booking flights & Lorraine in Ferndown is a star. Very responsive to any changes and easy to chat with.
August 12, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
What with two river cruises cancelled…
What with two river cruises cancelled then Storm finding us a cruise for tomorrow I am more than pleased
August 11, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Very professional and enthusiatic…
Very professional and enthusiatic service. the staff were wonderful and very helpful
August 9, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Easy to book
Easy to book,
Lovely staff just seem to know all you could wish for in a Holiday
August 9, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Really pleased Jessica was very helpful…
Really pleased Jessica was very helpful and thorough meeting our needs
August 6, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Excellent experience…Storm is…
Excellent experience…Storm is outstanding in handling all my bookings . Extensive knowledge and attention to detail should be mentioned.
A superbly managed branch…and everyone is very friendly and always prepared to go the extra mile!
Could anyone ask for more?
Well done Ferndown.
August 1, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
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