We were very well looked after by Lorraine who gave us all the information we needed in a concise and friendly manner. We always use our local Hayes Travel in Ferndown and would recommend it to anyon... See more
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See what reviewers are saying
Experienced team who have real time knowledge of where you are going & manage to work out exactly what you are looking for. My 2nd year of booking flights & Lorraine in Ferndown is a star. Very respo... See more
Company replied
Excellent experience…Storm is outstanding in handling all my bookings . Extensive knowledge and attention to detail should be mentioned. A superbly managed branch…and everyone is very friendly an... See more
Company replied
Excellent service at Ferndown branch with Jess, always happy to help, goes to great lengths to make sure your holiday is the best! Very thorough in explaining everything concerning your holiday and gi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Pennys Walk, BH22 9TH, Ferndown, United Kingdom
- 01202 891616
5.0
Excellent
836 reviews
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The staff are friendly and happy to…
The staff are friendly and happy to help. They do not rush you, but instead give you time to look at the options before you make your decision.
June 5, 2026
Reply from Hays Travel - Ferndown
Thank you so much for your kind review, we really appreciate it :)
Informed and professional staff
Martine listened to all our requirements and advised us accordingly. She answered all our questions and consulted colleagues for a more in depth opinion. Gaves a number of options and no pressure.
June 7, 2026
Reply from Hays Travel - Ferndown
Thank you so much for the lovely review. Hope you are looking forward to your holiday :)
Great customer service very helpful
Great customer service very helpful, easy booking. Lorraine brilliant
June 12, 2026
Reply from Hays Travel - Ferndown
Thank you for your lovely comments and for booking with us :)
Excellent Jody!
Excellent! Jody was lovely, and professional. My booking was made easy . Thank you Jody!
June 11, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with me :)
No problems
Everything was done smoothly and efficently
Jodie was an excellent travel agent and we were entirely satisfied.
June 3, 2026
Reply from Hays Travel - Ferndown
Thank you for your lovely comments and for booking with us :)
Well worth using the agency
Friendly, professional and good knowledge.. looked for best deal whilst understanding our requirements, very impressed with Martine and would use again.
June 7, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you enjoy your holiday :)
Book your flights with confidence at Hayes!
Superb attention to detail & personal attention in booking my flights. Kindly, friendly, helpful & cheerfully committed staff (Lorraine especially) throughout. Wouldn't book flights with anyone else. Consistently fast, efficient & reliable service.
June 6, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you enjoy your holiday :)
All very helpful Martine found us a…
All very helpful Martine found us a very good hotel we are looking forward to flying away
As usual Hays Travel did a fantastic job.
June 5, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you enjoy your holiday :)
Great service
Martine at the Ferndown branch made the experience of booking a much needed holiday great. We had already decided where we wanted to go and the dates but Martine was happy to spend the time with us finding the right hotel and flights and at a cost that we were happy with. There was no time pressure to get something booked even though another customer was waiting to see her. Great Service as always.
May 30, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you enjoy your holiday :)
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you enjoy your holiday :)
Excellent local company
Staff member, Storm, was very helpful. He made a reservation for the holiday requested then investigated the chance of a further discount. The holiday was booked the same day and I received a phone call and email to confirm on that day, as promised.
May 19, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you enjoy your holiday :)
Lots of good advice and help with our…
Lots of good advice and help with our bookings for our Summer Holiday and our cruise next year from Storm.
Very fast response to receiving my booking confirmations via email.
May 24, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you enjoy your holiday :)
We had booked a holiday with your…
We had booked a holiday with your company and found the staff very helpful. They took time to offer different options and to explain everything thoroughly.
May 24, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review. We hope you have a lovely trip :)
Always get very good assistance from…
Always get very good assistance from all staff when using Hays Travel. Their knowledge and guidance regarding all holidays is amazing and makes us feel confident when booking our holidays
May 13, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and for booking with us again :)
Excellent service
As always Storm went above and beyond to ensure we got the cabin we asked for on our upcoming cruise. Thankyou
May 20, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and for booking with us again :)
The customer service man was very…
The customer service man was very helpful and friendly and booked our cruise for us with no problems.
May 12, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and for booking with us again :)
Reply from Hays Travel - Ferndown
It is always a pleasure to help you both . thank you for you kind review
Professional and knowledgeable service…
Professional and knowledgeable service provided by Storm.
Always a pleasure to book our holidays
May 13, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) Always a pleasure!
Informative and knowledgeable staff.
April 29, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) See you soon
Great Travels agents
Great Travels agents
Staff always really welcoming and cheerful.
Came out with a booked holiday cheaper than we found on line.
Happy customer.
May 10, 2026
Reply from Hays Travel - Ferndown
Thank you so much for your kind review. We hope you enjoy your holiday! :)
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