We always book our holidays through Hayes with Lorraine Allinison. We find her so patient, knowledgeable, friendly and understands our needs. We trust her. We booked our holiday again for next year.... See more
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We were very well looked after by Lorraine who gave us all the information we needed in a concise and friendly manner. We always use our local Hayes Travel in Ferndown and would recommend it to anyon... See more
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Experienced team who have real time knowledge of where you are going & manage to work out exactly what you are looking for. My 2nd year of booking flights & Lorraine in Ferndown is a star. Very respo... See more
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Excellent experience…Storm is outstanding in handling all my bookings . Extensive knowledge and attention to detail should be mentioned. A superbly managed branch…and everyone is very friendly an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Pennys Walk, BH22 9TH, Ferndown, United Kingdom
- 01202 891616
5.0
Excellent
838 reviews
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Very helpful and professional travel…
Very helpful and professional travel agent. He(Storm)made the experience so easy. Would highly recommend Hats travel Ferndown.
September 18, 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) I hope you are looking forward to your holiday :)
Lorraine at Ferndown office helped us…
Lorraine at Ferndown office helped us through several options with enthusiasm and professionalism. She is a star!!!
September 19, 2025
Reply from Hays Travel - Ferndown
Thank you so much for your feedback. It was a pleasure to help you with your holiday booking - Lorraine :)
Usual excellent service, friendly & polite.
Saw a new agent for first time. Service was of the usual good standard. Answered our questions & booked a new trip in a friendly & polite manner.
September 10, 2025
Reply from Hays Travel - Ferndown
Thank you for your kind comments! It was lovely to meet you and book your cruise -Lorraine
Great service and help
I booked another cruise With Hays Ferndown, as usual they found the perfect cruise at a great price. All the special requests were no problem
5***** for Chris, Ably assisted by Jessica 5***** !
September 12, 2025
Reply from Hays Travel - Ferndown
Thank you so much for your comments. It was great to see you again and help you with your 2027 cruise - Chris & Jessica :)
Trip to Vietnam
We have used Hays Travel on numerous occasions and have always found their service exemplary. This particular occasion was to book a trip to Vietnam, Cambodia and Laos and the agent was excellent - very helpful and with a good customer interface. Thank you.
September 2, 2025
Reply from Hays Travel - Ferndown
Thank you for your kind comments, it was lovely to meet you both and organise your trip for you -Lorraine :)
Simple booking
We wanted to book a holiday we had seen on the internet so we went into one of their agencies and was seen by a representative, we found him to be extremely informative, helpful and polite, it was so simple and took away any stress of online booking.
September 6, 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) Lovely meeting you and hope to see you soon.
Very professional Travel Agents
Acting on an original basic brief they created a much more interesting holiday, with more convenient travel arrangements and continued offers of after service, as and when required.Staff were very professional and extremely helpful, making the whole experience very pleasant. We definitely recommend the Ferndown Office.
August 24, 2025
Reply from Hays Travel - Ferndown
Thank you for your lovely review. I am happy that we were able to enhance your holiday for you and that you had a good booking experience. Many thanks, Leanne
The sales Rep Storm was very helpful…
The sales Rep Storm was very helpful and polite many thanks 🙏
August 31, 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Hope you are looking forward to your cruise
Personable and efficient service
Storm handled our booking in a very patient, caring and efficient manner. Nothing was too much trouble for him. He instilled total confidence in us regarding the professionalism of Hays Ferndown.
August 27, 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Hope you are looking forward to your holiday :)
Booked another holiday at Hays Travel
Booked another holiday at Hays Travel. Storm is always knowledgeable and helpful and it is a pleasure dealing with him.
August 30, 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review and popping in again. Hope to see you soon :)
Whenever I book with Hayes it’s always…
Whenever I book with Hayes it’s always a relaxed experience, Martine is a very good example of a person who makes me smile whilst sorting out my needs.
August 22, 2025
Reply from Hays Travel - Ferndown
Thank you so much for your feedback :)
Reply from Hays Travel - Ferndown
Thank you so much for your feedback. It was a pleasure to help you with your river cruise for next year and I hope you are all looking forward to an amazing holiday - Chris :)
The staff were very helpful and made my holiday booking very easy.
The staff were very helpful
August 17, 2025
Reply from Hays Travel - Ferndown
Thank you so much for your feedback! It is always a pleasure to help you with your holiday bookings :)
Reply from Hays Travel - Ferndown
Thank you so much for your feedback. It was a pleasure to help you with your cruise booking
Reply from Hays Travel - Ferndown
Thank you so much for your review. It was lovely to meet you and get your P&O Cruise confirmed - Storm
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Lovely to see you again
Excellent customer service
August 20, 2025
Reply from Hays Travel - Ferndown
Thank you so much for your comments. It was a pleasure to see you again and get your P&O Cruise booked for 2027 - Chris :)
Professionals with a smile and a total knowledge of their subject.
The review title says it all.
August 10, 2025
Reply from Hays Travel - Ferndown
Thank you so much for your feedback. It was a pleasure to see you again and help you with your trip to Jersey later this year - Chris :)
We were given an explanation of each part of the process in an easy and comfortable meeting .process
We have used the Ferndown office for years. Staff are known to us so the booking was completed very quickly.
August 12, 2025
Reply from Hays Travel - Ferndown
Thank you for the lovely review and using us again :)
Reply from Hays Travel - Ferndown
thank you so much for your feedback
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