We were very well looked after by Lorraine who gave us all the information we needed in a concise and friendly manner. We always use our local Hayes Travel in Ferndown and would recommend it to anyon... See more
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See what reviewers are saying
Experienced team who have real time knowledge of where you are going & manage to work out exactly what you are looking for. My 2nd year of booking flights & Lorraine in Ferndown is a star. Very respo... See more
Company replied
Excellent experience…Storm is outstanding in handling all my bookings . Extensive knowledge and attention to detail should be mentioned. A superbly managed branch…and everyone is very friendly an... See more
Company replied
Excellent service at Ferndown branch with Jess, always happy to help, goes to great lengths to make sure your holiday is the best! Very thorough in explaining everything concerning your holiday and gi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Pennys Walk, BH22 9TH, Ferndown, United Kingdom
- 01202 891616
5.0
Excellent
836 reviews
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Competent and friendly
Knowledgeable, friendly and helpful staff. Always a good experience
January 23, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and using us again :) Hope you are looking forward to the cruise
Storm at Ferndown is great.
Storm at Ferndown is great.
Friendly, welcoming & good listener.
He takes care to explain everything properly & keeps us informed of any important information.
January 22, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. Was great seeing you again and I hope you are looking forward to your holiday :)
Lorraine was very helpful when we…
Lorraine was very helpful when we booked our recent trip with Hays Travel. She went out of her way to get us the holiday that we wanted. Thank you
January 14, 2026
Reply from Hays Travel - Ferndown
It was a pleasure to help you both! Countdown is now on!- regards Lorraine
Found us a fab holiday after good…
Found us a fab holiday after good research and knowledge. All the staff were very friendly and helpful.
January 10, 2026
Reply from Hays Travel - Ferndown
We're so glad we could find you a lovely holiday. It's great to hear that you found our staff helpful and friendly and we look forward to see you in the future :)
Jessica was great
January 18, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) We hope you are looking forward to your holiday.
Our favourite Travel Agent.
Friendly and professional staff.
We keep going back to Hays Travel for our hassle free holiday bookings.
Nothing is to much trouble.
We always recommend Hays Travel-Ferndown to our friends.
January 17, 2026
Reply from Hays Travel - Ferndown
We appreciate your continued loyalty and are so happy to hear that you find our team friendly and professional. Thank you for recommending us; it means a lot!
Great and cheerful service.
January 16, 2026
Reply from Hays Travel - Ferndown
We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear you enjoyed our service.
I always book our Family Hoiday with…
I always book our Family Hoiday with Hays Travel and your Travel Advisor at the Ferndown Branch named Storm has always be so very helpful in advising us of all the details of of Holiday, We could not wish for better assiatance and help in securing the Holiday we requested and everything is all looked after which is a big bonus including Boarding Passes and requests for our type of Hotel requirement which we request, Well done Storm and well done Hays Travel for your expert advice and assistance as always.
January 15, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and kind words. So happy we could help you again and we hope you enjoy your holiday :)
Reply from Hays Travel - Ferndown
We're happy to hear that you had such a positive experience! Thank you for taking the time to leave us this great feedback.
Edinburgh
Our experience at Hays Travel in Ferndown was very good. Storm assisted and helped book our trip to Edinburgh with knowledge and confidence. We are very happy with our experience at Hays Travel and looking forward to our trip.
January 10, 2026
Reply from Hays Travel - Ferndown
We're so happy to hear that you had a good experience booking your Edinburgh trip. We appreciate your kind words and hope you enjoy your trip!
Cruise confidence!
The time spent with our consultant was really personal. He listened to all our requests with patience and knowledgeable suggestions and we got the holiday we wanted but not the one we went in for!! Perfect!
Will defiantly be using Hays again!
January 13, 2026
Reply from Hays Travel - Ferndown
We're happy to hear that we provided such a personal and helpful experience! We're so glad you got the perfect holiday and will be using us again.
Reply from Hays Travel - Ferndown
It is always a pleasure to help you. Best wishes-Lorraine
Right questions and right answers
Lorraine was helpful and cheerful. Asked the right questions and came up with all the right answers.
January 7, 2026
Reply from Hays Travel - Ferndown
Thank you for your lovely review. It was a pleasure to help you both
Very efficient
Very efficient, nothing was too much trouble, very pleasant and knowledgeable
January 4, 2026
Reply from Hays Travel - Ferndown
Thank you very much for your kind review. We hope you enjoy your holiday :)
Lorraine was very helpful and very knowledgeable a pleasure to work and credit to your compan
Lorraine was very helpful and very knowledgeable ,a pleasure to work with and a credit to your company
January 3, 2026
Reply from Hays Travel - Ferndown
Thank you for you lovely review!! It was an absolute pleasure to meet you both and I am so pleased I was able to help you-Lorraine
Reply from Hays Travel - Ferndown
Thank you for your lovely review. Always happy to help. Leanne :-)
Wonderful service.
Jessica was really helpful and friendly. She patiently went through all the processes to book my flights and, the next day, to book seats on them. Unfailingly polite, she was unflappable.
December 30, 2025
Reply from Hays Travel - Ferndown
Thank you so much for your kind feedback. I really appreciate it :)
Very straight forward ask the question…
Very straight forward ask the question and get the answers. Pleasant experience
December 21, 2025
Reply from Hays Travel - Ferndown
We're happy to hear that you had a pleasant and efficient experience. Thank you for your positive feedback.
Friendly and helpful.
Friendly, helpful and efficient service .
Checked all the details at the end.
November 25, 2025
Reply from Hays Travel - Ferndown
Thank you for your lovely review. Leanne :-)
help from Storm was very important
The help from Storm was very important. We were away on a river cruise when we saw the offer for a sea cruise at Christmas. We rang him and he was able to contact the Cruise Line and book it for us - late on a Saturday afternoon . We were able to pay and seal the time limited offer very quickly.
November 30, 2025
Reply from Hays Travel - Ferndown
Thank you for your lovely review. I'm so glad that Storm was able to help you in my absence and you got your cruise sorted. Many thanks, Leanne :-)
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