We were very well looked after by Lorraine who gave us all the information we needed in a concise and friendly manner. We always use our local Hayes Travel in Ferndown and would recommend it to anyon... See more
Company replied
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See what reviewers are saying
Experienced team who have real time knowledge of where you are going & manage to work out exactly what you are looking for. My 2nd year of booking flights & Lorraine in Ferndown is a star. Very respo... See more
Company replied
Excellent experience…Storm is outstanding in handling all my bookings . Extensive knowledge and attention to detail should be mentioned. A superbly managed branch…and everyone is very friendly an... See more
Company replied
Excellent service at Ferndown branch with Jess, always happy to help, goes to great lengths to make sure your holiday is the best! Very thorough in explaining everything concerning your holiday and gi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Pennys Walk, BH22 9TH, Ferndown, United Kingdom
- 01202 891616
5.0
Excellent
836 reviews
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Storm is always so friendly
Storm is always so friendly, helpful and knowledgeable. He made booking our cruise so easy.
January 31, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and for using us again :) I hope you are looking forward to your cruise
Excellent service from Storm
Excellent service from Storm, we got the cruise we wanted, the suite we wanted and he dares we wanted.
February 14, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and for trusting us again :) I hope you are looking forward to the cruise!
Book all of my holidays with Hays that…
Book all of my holidays with Hays that says it all!!!!
Just booked another cruise and Storm was very attentive and helpful guiding and advising all the way through
Thankyou
February 8, 2026
Reply from Hays Travel - Ferndown
We appreciate your continued loyalty and are so happy to hear that you find our team helpful. Thank you for sharing your kind words about your cruise booking experience!
We have always had excellant service…
We have always had excellant service from your colleague Storm based at Hayes travel in Ferndown. He is pleasant , knowledgeable and takes time with clients. That's is why we choose to book with you
February 13, 2026
Reply from Hays Travel - Ferndown
Thank you for choosing us again and we hope you are looking forward to your holiday :)
we spoke with Lorraine who was very…
we spoke with Lorraine who was very helpful and informative.
February 14, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, it was a pleasure to meet you both!
Always very helpful and kind
Always very helpful and kind. I'm a old widow so go away on my own but all staff know me and what I like.
February 14, 2026
Reply from Hays Travel - Ferndown
It was lovely to see you again, we are pleased we could help you :)
Reply from Hays Travel - Ferndown
Thank you so much for your kind feedback. We hope you have a lovely holiday!
We have holidayed with Hays before
We have holidayed with Hays before, we did the Caribbean cruise. Everything was brilliant so we chose to come back for this holiday. We had great help and managed to book a lovely holiday for the summer.
February 1, 2026
Reply from Hays Travel - Ferndown
Thank you very much for your lovely review. I really appreciate it. I'm so happy that I was able to help you with your cruise :-)
Reply from Hays Travel - Ferndown
Thank you for your lovely review. I really appreciate it. I hope you enjoy your wonderful trips :-)
As in the past t received first class…
As in the past t received first class service from Storm, who always goes that extra mile for his customers.
February 5, 2026
Reply from Hays Travel - Ferndown
Thank you again for the lovely review and for trusting us with your holiday :)
Always welcoming
Always welcoming. Keen to help, and searching for what we would like is never a problem . First class attention
from Storm.
February 5, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review and for trusting us again with your cruise :)
For big trips use Hays!!
Lorraine suggested places to go and once we had a night to think about it went back to book however there were issues which we expressed to her and she spent a long time ensuring the travel provider understood. All in all things were good and we are looking forward to our trip.
February 3, 2026
Reply from Hays Travel - Ferndown
We are so pleased we could get the right holiday arranged for you! Countdown begins now
Booking a holiday at Hayes
Hayes travel at Ferndown is just the best. Martine was so helpful and gave us great information about the holidays we were looking at. Such a lovely team
January 30, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review on Martine and the Team :) We hope you are looking forward to your holiday.
Storm is a STAR
Storm has been super from the beginning. He answers questions quickly and never seems bothered by so many (sometimes silly) questions.
I can’t find fault yet.
January 29, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review :) Hope you are looking forward to your cruise
Got all the answers that I wanted
Got all the answers that I wanted. Martine was very helpful, along with her colleague, Hannah. It was all very straightforward and I was pleased with the outcome.
January 27, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you are looking forward to your holiday :)
Malta Here We Come - thanks to Hays Travel, Ferndown.
Martine was so helpful and took time to get the best deal for our trip.
Although we knew the hotel we wanted, she went through the room options to ensure we found something we really liked.
January 25, 2026
Reply from Hays Travel - Ferndown
Thank you for the lovely review. We hope you are looking forward to your holiday :)
Jessica was very efficient and helpful
January 23, 2026
Reply from Hays Travel - Ferndown
Thank you so much for your feedback :)
The staff at Ferndown were so helpful
January 23, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind feedback!
We were attended to by an apprentice…
We were attended to by an apprentice and she was excellent.
January 15, 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we hope you have a lovely holiday! :)
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