Sophie went above and beyond to sort a problem with my booking! It was such a relief knowing that she worked through everything and sorted it for me. This is the third trip I have booked with her and... See more
Company replied
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See what reviewers are saying
We have used Hays now a few times and do like the way the travel agency is run, all the staff are very friendly and helpful so we will continue to use the branch at Finaghy, well done keep up the good... See more
Company replied
Sophie, from the first minute I first spoke to her in January, up till now, has been so friendly & helpful every single time I’ve spoken to her. A lovely girl & a pleasant experience, even when she wa... See more
Company replied
I usually deal with Emma but she was on leave. Sophie was the person who i spoke with. She finalised details of my upcoming Cruise and also she give me lots of details regarding a Christmas Market i w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
129a Upper Lisburn Road, BT10 0LH, Finaghy, United Kingdom
- 02892290224
4.9
Excellent
567 reviews
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Great service
March 12, 2025
Reply from Hays Travel - Finaghy
Thank you very much for your lovely feedback :-)
Lindsey was great nothing was any…
Lindsey was great nothing was any trouble for her and we had a great experience booking our holiday with her. Very polite and easy to talk to. 10 out of 10.
Pauline
March 16, 2025
Reply from Hays Travel - Finaghy
Thank you very much for your lovely feedback :-)
Reply from Hays Travel - Finaghy
Thank you for your feedback :-)
Karen was a fantastic help to us when…
Karen was a fantastic help to us when booking our special holiday! She was very informative and nothing was a bother to her. Great customer service! Thank you Karen ❤️
March 13, 2025
Reply from Hays Travel - Finaghy
Thank you Laura for your kind response Karen
Excellent customer care and efficienc
Excellent customer care and efficiency in processing request resulting in success
March 13, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback, it was a pleasure to book your holiday :-)
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback, it was a pleasure to book your holiday :-)
Was happy to phone hays travel it was…
Was happy to phone hays travel it was straight forward and easy to deal with. I was also happy with the deal I got. I definitely will be booking again very soon. 👍
March 2, 2025
Reply from Hays Travel - Finaghy
Thankyou for your kind review Steven
Absolutely 💯 fantastic Karen was…
Absolutely 💯 fantastic Karen was amazing nothing was too much bother for her definitely will recommend 10/10 well done on your employee 👍👍
March 6, 2025
Reply from Hays Travel - Finaghy
Thankyou for your kind feedback this is greatly appreciated.
Emma
Emma, our travel agent used her extensive knowledge to help us choose a suitable family holiday.
February 25, 2025
Reply from Hays Travel - Finaghy
thank you for your review
Shopie was very helpful and made my…
Shopie was very helpful and made my booking extremely simple. She was very patient given the different dates I had given her to check. Very professional and friendly
March 4, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback :-)
Karen was so informative and helpful
March 2, 2025
Reply from Hays Travel - Finaghy
Thankyou for your feedback, it was pleasure to book your holiday for you.
Excellent service
Karen was really helpful getting us the best prices within our timeframe.very quick to respond to any queries I had. Very professional and personable.
February 28, 2025
Reply from Hays Travel - Finaghy
Thankyou for your feedback greatly appreciated and it was such a pleasure to book your holiday for yourself and your family.
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback :-)
A travel company that goes the extra mile
Great staff. Emma and Sophie together make a great team. Emma made us feel like family members getting Rolls Royce treatment. Sophie couldn’t have a better mentor. Nothing was too much trouble and we will recommend to all our friends and family a travel company that Hayes Travel as a sound, reliable and totally dependable company to go to.
February 25, 2025
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback happy to help :-)
Extremely friendly approach and very…
Extremely friendly approach and very efficient. Emma at Finaghy is wonderful.
January 30, 2025
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback :-)
Booking trip
the lady I dealt with was very friendly and sorted out my travel arrangements very efficiently Nothing was any bother Left premises satisfied with meeting
February 14, 2025
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback :-)
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback :-)
I found the staff to be very helpful
I found the staff to be very helpful. They checked out my questions and got back to me promptly. I would highly recommend them
February 5, 2025
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback :-)
Fantastic personal service from…
Fantastic personal service from everyone especially Emma!
And it’s a one stop shop where you can get the holiday, travel insurance (ASAB) currency at specialty rates, lounge access, excursions and much more!
January 30, 2025
Reply from Hays Travel - Finaghy
Thanks for the lovely feedback :-)
Staff listened to us and what were seeking in terms of new places to visit. Paid particular attention to our accommodation on board
Staff listened to us and what were seee
January 30, 2025
Reply from Hays Travel - Finaghy
Always a pleasure to book your holiday, thank you for the lovely feedback
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