Sophie went above and beyond to sort a problem with my booking! It was such a relief knowing that she worked through everything and sorted it for me. This is the third trip I have booked with her and... See more
Company replied
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See what reviewers are saying
We have used Hays now a few times and do like the way the travel agency is run, all the staff are very friendly and helpful so we will continue to use the branch at Finaghy, well done keep up the good... See more
Company replied
Sophie, from the first minute I first spoke to her in January, up till now, has been so friendly & helpful every single time I’ve spoken to her. A lovely girl & a pleasant experience, even when she wa... See more
Company replied
I usually deal with Emma but she was on leave. Sophie was the person who i spoke with. She finalised details of my upcoming Cruise and also she give me lots of details regarding a Christmas Market i w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
129a Upper Lisburn Road, BT10 0LH, Finaghy, United Kingdom
- 02892290224
4.9
Excellent
567 reviews
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Very helpful and friendly staff
May 15, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback, much appreciated :-)
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback. it was a pleasure to book your holiday :-)
Everything I asked for was dealt…
Everything I asked for was dealt professionally and with consideration to my preferences for my amazing holiday to Palma Majorica.
The staff in Upper Lisburn Road Belfast especially Karen went the extra mile to accommodate us for all our hobbies!!
We have another holiday pending with the same branch looking forward to another amazing adventure!! 😊😎
May 23, 2025
Reply from Hays Travel - Finaghy
Thank you so much for your lovely feedback, it was an absolute pleasure to book your holidays :-)
Staff so helpful from booking well…
Staff so helpful from booking well organised no complications
May 15, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback!
Phoned to book a Holiday deal and spoke…
Phoned to book a Holiday deal and spoke with Cathy/Catherine. She was very helpful in helping to make the booking easy and explained everything.
excellent customer service
May 13, 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback, it was a pleasure to book your holiday :-)
My experience from start to finish was…
My experience from start to finish was outstanding, Emma who I booked with was amazing she took her time sorted my booking, checked us on and sent all documentation, she was very polite and professional and very friendly, I definitely would recommend Hays Travel
May 11, 2025
Reply from Hays Travel - Finaghy
Thank you so much Andrea, it was a pleasure booking your holiday for you :)
Reply from Hays Travel - Finaghy
Thank you so much for your lovely comment Rory :)
My first contact was Karen of Finaghy…
My first contact was Karen of Finaghy branch during renovations and was relocated to Park Centre. She is super friendly and super helpful. Nothing is too much trouble. I booked a second holiday through her in September 25. THANKS
April 29, 2025
Reply from Hays Travel - Finaghy
Thank you so much for your kind words Aidos, we are always here for your holiday needs, kind regards Karen :)
A girl called Emma was very helpful.She…
A girl called Emma was very helpful.She searched until she got us a holiday to suit our budget.A very pleasant experience.
May 2, 2025
Reply from Hays Travel - Finaghy
Thank you Colette, it was a pleasure to book your holiday :-)
I always have a good experience when…
I always have a good experience when booking my holidays in HAYS. I think the staff have a great attitude and are always positive and accurate. Shout out to Emma and Karen, Finaghy, Belfast.
Thank-you so much!
May 2, 2025
Reply from Hays Travel - Finaghy
Thank you so much for your review, we really appreciate it. It's a pleasure to book all your holidays :-)
Great
Our rep , Karen, from the finaghy store , was more than helpful . She gave us great advice , reassurance , and even saved us a few quid . 10 out of 10 . It’s our first long haul flight , and she was able to explain everything to us in plain and helpful terms . I would defo use that store again
April 29, 2025
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback, it was a pleasure to find and book your holiday :-)
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback, much appreciated :-)
Satisfied Customer
Excellent service received and very much appreciated. Staff members go the extra mile and more to facilitate my request. Highly recommended.
April 20, 2025
Reply from Hays Travel - Finaghy
Thank you so much for your kind words Carol, Team Finaghy always appreciate all feedback and we are delighted to have received yours :)
Always use Hays Finaghy and they give…
Always use Hays Finaghy and they give me excellent service. They have great knowledge of all types of holiday.
April 17, 2025
Reply from Hays Travel - Finaghy
Thank you, always a pleasure to book your holiday :-)
You agent Karen was very helpful
You agent Karen was very helpful , she went out of her way to make sure we got our holiday booked
April 17, 2025
Reply from Hays Travel - Finaghy
Thank you so much Paul for your kind words, it was a pleasure to help Karen
Very professional.
March 30, 2025
Reply from Hays Travel - Finaghy
Thank you so much for your kind words Paul Regards Cathy
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Booking process simple and stress free. Staff member Karen provided additional information on the resort from her personal experience and also the airline which will be used
April 5, 2025
Reply from Hays Travel - Finaghy
Thank you so much for your kind words Gillian, always a pleasure to help. Regards Karen
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback. It was a pleasure to book your holiday :-)
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback, it was a pleasure to book your holiday :-)
Helpful and great communication
Sophie was so helpful and happy to tailor the holiday to us! Thanks Sophie
March 22, 2025
Reply from Hays Travel - Finaghy
Thank you so much for the lovely feedback. It was a pleasure to book your holiday have a fantastic honeymoon. Sophie :-)
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