We were dealing with Karen. She was great helping us with our holiday ideas. She saw us looking through the window at lunchtime. The office was closed for lunch, however she unlocked the door and inv... See more
Company replied
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Great staff. Emma and Sophie together make a great team. Emma made us feel like family members getting Rolls Royce treatment. Sophie couldn’t have a better mentor. Nothing was too much trouble and we... See more
Company replied
Friendly and professional staff. When booking our holiday we dealt with Mairead, she was very friendly and sorced what we were looking for in a hoilday. She arranged everything professionally and qui... See more
Company replied
Hays Finaghy have booked other trips for me - all a huge success. On this occasion I saw Emma and asked her to look at an idea for me (as I have been trying elsewhere 🤷🏻♀️to (unsuccessfully) book... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
129a Upper Lisburn Road, BT10 0LH, Finaghy, United Kingdom
- 02892290224
4.9
Excellent
537 reviews
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Emma is so helpful everytime we book…
Emma is so helpful everytime we book with her. One of the best
July 2, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for your lovely feedback :-)
Emma and the team are fantastic.
Emma and the team are fantastic.
I won’t go anywhere else….
That are always so helpful….
July 2, 2026
Reply from Hays Travel - Finaghy
Thank you for your kind review we greatly appreciate it :)
Emma was very helpful and understanding
June 30, 2026
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback. It was a pleasure to book your holiday :-)
Karen at Hayes Finaghy always so very…
Karen at Hayes Finaghy always so very helpful, nothing is too much trouble
June 28, 2026
Reply from Hays Travel - Finaghy
Thanks for you kind review Jackie, its always a pleasure :)
Karen
Staff are very helpful and…
Staff are very helpful and accommodating specially Emma the manager.
June 27, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Hays Travel - Finaghy
We were dealing with Karen.
She was great helping us with our holiday ideas. She saw us looking through the window at lunchtime. The office was closed for lunch, however she unlocked the door and invited us in. Top service.
June 27, 2026
Reply from Hays Travel - Finaghy
thankyou for your kind review, it was a pleasure to help with your planning
Karen
Had a lovely time staff at hays were…
Had a lovely time staff at hays were very pleasant and helpful
June 17, 2026
Reply from Hays Travel - Finaghy
thanks for the kind review Patricia , pleasure to help and look forward to helping plan your holidays in the future.
Karen
Buying cruise insurance
The very friendly, helpful & knowledgeable staff made the whole visit and easy experience. Even given advice about future visits
June 6, 2026
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Very pleasant and helpful
February 24, 2026
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Reply from Hays Travel - Finaghy
Thank you Sarah for your kind review and hope to be of help in the future :)
Sophie
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback :-)
Karen was fantastic and went above and…
Karen was fantastic and went above and beyond to secure a great holiday at a great price
May 28, 2026
Reply from Hays Travel - Finaghy
Thank you Nicola for your kind review and hope to be of help in the future :)
Karen
The staff were very helpful and…
The staff were very helpful and friendly, asked all the right questions and found us the best holiday that suited our budget.
May 24, 2026
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Emma has lots of patience and got…
Emma has lots of patience and got exactly what I wanted, at a very good price.
May 22, 2026
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback, it was a pleasure to organise your trip
Reply from Hays Travel - Finaghy
thankyou for your kind review
Helpful service today booking my holiday.
Helpful service today selecting and booking my holiday.
May 13, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Great service
I recently had to cancel my holiday due to my husband having a bad fall. Emma couldn't have been more sympathetic or helpful. She goes over and beyond at all times.
April 30, 2026
Unprompted review
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Great travel agents
Sophie helped us book the cruise we wanted. She listened to our needs and we are very happy with what she booked for us.
May 1, 2026
Reply from Hays Travel - Finaghy
Thankyou for you kind review Sarah it was a pleasure to help and hope to be able to help you in the future with any other holiday needs.
Sophie
Cruise from Belfast
Went and saw Emma about a cruise for the norweign fgords and came out with the cruise i wanted Emma was very helpful and polite and went threw everything with me.Thankyou Emma very enjoyable experience.
April 30, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
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