We have used Hays now a few times and do like the way the travel agency is run, all the staff are very friendly and helpful so we will continue to use the branch at Finaghy, well done keep up the good... See more
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See what reviewers are saying
Sophie, from the first minute I first spoke to her in January, up till now, has been so friendly & helpful every single time I’ve spoken to her. A lovely girl & a pleasant experience, even when she wa... See more
Company replied
I usually deal with Emma but she was on leave. Sophie was the person who i spoke with. She finalised details of my upcoming Cruise and also she give me lots of details regarding a Christmas Market i w... See more
Company replied
Sophie Stewart was friendly, helpful, knowledgeable, listened to what we we were looking for and got everything organised. It was so much easier than trolling through lots of websites trying to find a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
129a Upper Lisburn Road, BT10 0LH, Finaghy, United Kingdom
- 02892290224
4.9
Excellent
565 reviews
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Helpful service today booking my holiday.
Helpful service today selecting and booking my holiday.
May 13, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Great service
I recently had to cancel my holiday due to my husband having a bad fall. Emma couldn't have been more sympathetic or helpful. She goes over and beyond at all times.
April 30, 2026
Unprompted review
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Great travel agents
Sophie helped us book the cruise we wanted. She listened to our needs and we are very happy with what she booked for us.
May 1, 2026
Reply from Hays Travel - Finaghy
Thankyou for you kind review Sarah it was a pleasure to help and hope to be able to help you in the future with any other holiday needs.
Sophie
Cruise from Belfast
Went and saw Emma about a cruise for the norweign fgords and came out with the cruise i wanted Emma was very helpful and polite and went threw everything with me.Thankyou Emma very enjoyable experience.
April 30, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Staff at Hayes so helpful and honest…
Staff at Hayes so helpful and honest sith their opions.Emma could not have been more helpful.Booking made easy with her guide and expertise.
April 14, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
We were made to be comfortable and…
We were made to be comfortable and relaxed and the girls are always so helpful and nothing is to much trouble
April 19, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Friendly and professional staff
Friendly and professional staff. When booking our holiday we dealt with Mairead, she was very friendly and sorced what we were looking for in a hoilday. She arranged everything professionally and quickly without any issues.
April 16, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Helpful staff taking time with each…
Helpful staff taking time with each step and knowledgeable x
April 7, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Reply from Hays Travel - Finaghy
Thank you for your kind review
Karen
Emma was fantastic at sorting out our…
Emma was fantastic at sorting out our holiday.
Feel reassured that everything was covered!
March 31, 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Reply from Hays Travel - Finaghy
It was a pleasure to book you holiday, thank you for the lovely feedback :)
Happy experience
The experience was great because Emma knew the resort and the area around it She could answer all my questions and booking was made easily. Thank you Emma
March 18, 2026
Reply from Hays Travel - Finaghy
It was a pleasure to book you holiday, thank you for the lovely feedback
Knowledge of travel needs
Staff in finaghy branch always friendly and helpful regarding our travel needs
March 24, 2026
Reply from Hays Travel - Finaghy
thankyou for you kind review and will look forward to helping you in the future
Mairead
100 percent as allways can’t fault any…
100 percent as allways can’t fault any of the staff at finaghy
March 19, 2026
Reply from Hays Travel - Finaghy
Thankyou for your kind review, it was a pleasure to help you sort your holiday, we look forward to helping you in the future :)
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback , much appreciated
Mairead was fantastic at getting me a…
Mairead was fantastic at getting me a great cruise deal. Very pleasant and friendly.
March 1, 2026
Reply from Hays Travel - Finaghy
Thank you for your kind review
Mairead
Karen was most helpful and patient even…
Karen was most helpful and patient even when my card would not work and l had to phone my bank as they locked my account due to a security issue. I have used your travel agency two times before and l will continue to use your agency due to the staff being very helpful. Thank you Karen
March 1, 2026
Reply from Hays Travel - Finaghy
Thankyou for your kind review, it was a pleasure to help you sort your holiday for the special occasion and I look forward to helping you in the future
Karen
The girl was very helpful and found out…
The girl was very helpful and found out everything I needed to know for my holiday. Excellent customer service 🙂
February 26, 2026
Reply from Hays Travel - Finaghy
Thank you for your kind review it was a pleasure to help sort everything for you and look forward to helping in the future.
Sophie
Sorry yes just seen my email
Sorry yes just seen my email, yes very present staff very helpful, I travelled threw Hayes for the last few years, there staff is always very helpful and kind, really looking forward to the holiday, and booking threw Hayes again
February 26, 2026
Reply from Hays Travel - Finaghy
thankyou for your kind review , hope you have a brilliant relaxing time
Karen
Was made feel so comfortable on phone…
Was made feel so comfortable on phone 1st time booking a holiday by myself Sophie was great many thanks
February 25, 2026
Reply from Hays Travel - Finaghy
Thankyou for the kind review and it was pleasure to sort this for you, look forward to hopefully helping you with anything else in the future.
Sophie :)
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