I had 2 fairly complicated requests about 2 trips abroad. Chloe was very helpful in redefining what I needed, then helping me with the bookings, queries and all related questions. This was time consum... See more
Company replied
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I had 2 fairly complicated requests about 2 trips abroad. Chloe was very helpful in redefining what I needed, then helping me with the bookings, queries and all related questions. This was time consum... See more
Company replied
I have booked with Hays travel several times as I.m now finding online booking for holidays are becoming more daunting . The staff at the Fordingbridge branch have been helpful and listen to our requ... See more
Company replied
The young lady, Lola, was very pleasant to talk to, and extremely helpful, guiding me through the booking, and giving me lots of advise. You must be vry proud of your staff.
Company replied
Telephoned Hayes to enquire about holidaying in a particular hotel in Majorca flying from Bournemouth. The young man I spoke to quickly found a package for the hotel in question. Had confidence in the... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
58 High Street, SP6 1AX, Fordingbridge, United Kingdom
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Marc is so knowledgeable and passionate, always happy to help and advise

Reply from Hays Travel - Fordingbridge
I always get the very best service and attention from Chloe Varndell at Fordingbridge branch with a very friendly efficient manner , she took over from Pauline Bartlett that I had previously dealt with until she left who had always been excellent so Chloe had big boosts to fill which she does extremely well

Reply from Hays Travel - Fordingbridge
Popped in to get some advice about p.o cruises and ended up booking one. Thank you to chloe for doing everything for me. I would definitely go there again.

Reply from Hays Travel - Fordingbridge
Chloe listened to my requirements and searched to find exactly what I wanted.

Reply from Hays Travel - Fordingbridge
The assistant was very helpful and friendly and explained everything very carefully

Reply from Hays Travel - Fordingbridge
Very helpful and accommodating in organising a special holiday for us .

Reply from Hays Travel - Fordingbridge
Marc made the whole booking experience very straightforward, it was a pleasure doing business with Hays Travel.
Please will you arrange sunshine for my holiday

Reply from Hays Travel - Fordingbridge
We are always happy with Marc who is assistant manager at Fordingbridge branch he is very helpful

Reply from Hays Travel - Fordingbridge
Shelby is always extremely attentive to a clients needs.
She listens carefully to what you say and acts upon it very swiftly.
Always a pleasure dealing with Hays 🙂

Reply from Hays Travel - Fordingbridge
Shelby made my experience so easy. Ive had nightmares in the past and I feel very reassured at the same time very happy with great value on the holiday!

Reply from Hays Travel - Fordingbridge
Always helpful at Fordingbridge Hays, and they sort everything out for me. Am very happy with the service.

Reply from Hays Travel - Fordingbridge

Reply from Hays Travel - Fordingbridge
Super efficient service by Chloe in knowing me from previous bookings & exactly where I like to holiday in Tunisia & all the individual requests I make. And she managed to get the holiday cheaper than last year so I am very happy. Many thanks & a big shout out to Chloe for a job well done.

Reply from Hays Travel - Fordingbridge

Reply from Hays Travel - Fordingbridge
Very friendly and helpfull staff - gave us plenty of options and took our needs into consideration

Reply from Hays Travel - Fordingbridge
Such great service from Marc Bryant. He was so knowledgeable and always so polite and helpful.

Reply from Hays Travel - Fordingbridge
Not our first holiday booked through our local branch.We love going in here we have confidence the service will be good and they will meet our needs

Reply from Hays Travel - Fordingbridge

Reply from Hays Travel - Fordingbridge
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