Chloe who I deal with is he most helpful ,efficient and pleasant person to deal with , nothing is ever too much trouble , overall a very good company to deal with via the Fordingbridge branch
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had 2 fairly complicated requests about 2 trips abroad. Chloe was very helpful in redefining what I needed, then helping me with the bookings, queries and all related questions. This was time consum... See more
Company replied
I have booked with Hays travel several times as I.m now finding online booking for holidays are becoming more daunting . The staff at the Fordingbridge branch have been helpful and listen to our requ... See more
Company replied
Telephoned Hayes to enquire about holidaying in a particular hotel in Majorca flying from Bournemouth. The young man I spoke to quickly found a package for the hotel in question. Had confidence in the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
58 High Street, SP6 1AX, Fordingbridge, United Kingdom
- 01425 654410
4.9
Excellent
282 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shelby was absolutely fantastic and…
Shelby was absolutely fantastic and very helpful
December 16, 2025
Reply from Hays Travel - Fordingbridge
Thank you for your kind comment! It was a pleasure to be able to book your Honeymoon for you. - Shelby :)
Chloe is an outstanding colleague who…
Chloe is an outstanding colleague who will take time and find the right deal for you.
Will make sure she communicate what she has done and updates you on what there is no pushing sales just real interest in you as a person.
November 19, 2025
Reply from Hays Travel - Fordingbridge
Thank you so much for your kind comments. It's always a pleasure seeing you and I hope you all are looking forward to your magical holiday :) - Chloe, Hays Travel Fordingbridge
Shelby went out of her to help us book…
Shelby went out of her to help us book our holiday
November 23, 2025
Reply from Hays Travel - Fordingbridge
Thank you for you kind comment! It was a pleasure to be able to book your holiday. I'm glad we found what you wanted. - Shelby :)
Excellent knowledge and advice.
Marc was very knowledgeable and helpful. He answered all our queries and advised us on various aspects of our cruise.
November 15, 2025
Reply from Hays Travel - Fordingbridge
Thank you so much for a kind review. It was such a pleasure meeting you both and I am so excited for when the cruise comes round :)
Lovely young lady helped me book a…
Lovely young lady helped me book a holiday effortlessly and so efficiently. Made the while experience enjoyable.
November 19, 2025
Reply from Hays Travel - Fordingbridge
Thank you so much for your kind comments. It was a pleasure getting your holiday booked for you and hope you are looking forward to it! :) - Chloe, Hays Travel Fordingbridge
Great service by Mark again
Mark always goes above and beyond great customer service and always happy to help.
November 14, 2025
Reply from Hays Travel - Fordingbridge
Thank you, always a pleasure helping you out. Look forward to the next time :)
The booking was very easy and straight…
The booking was very easy and straight forward. Marc was very prompt and diligent when responding to my queries.This is my second time using Hays Travel and would definitely recommend them.
November 13, 2025
Reply from Hays Travel - Fordingbridge
Thank you for such kind words! I am so excited for you and it will soon come round! It was such a pleasure sorting this for you.
Reply from Hays Travel - Fordingbridge
Thank you for the kind words, we hope you have the best time :)
Shelby was absolutely great
Shelby was absolutely great! Found exactly what i wanted for a great price too! perfect experience and would definitely go through her again! thank you so much☺️
November 3, 2025
Unprompted review
Reply from Hays Travel - Fordingbridge
Thank you for your lovely comment! It was a pleasure to be able to book your holiday. - Shelby :)
Great staff at Fordingbridge branch
Chloe at Hays in Fordingbridge has always been very helpful. She listens to what we want and helps us find exactly the right thing. All the staff at the branch are wonderful!
November 2, 2025
Reply from Hays Travel - Fordingbridge
Thank you for your lovely feedback! It is always a pleasure seeing you both and getting your holidays booked for you. I look forward to seeing you again soon :) - Chloe, Hays Travel Fordingbridge
Reply from Hays Travel - Fordingbridge
Thank you for the kind words! Hope you all had the best time! :)
The staff were very helpful and sorted…
The staff were very helpful and sorted out our tickets which we had been worrying about really easily
October 12, 2025
Reply from Hays Travel - Fordingbridge
Thank you so much for your kind review! It was a pleasure getting this sorted for you! :) - Lola
Reply from Hays Travel - Fordingbridge
Thank you for your lovely feedback! As always it's a pleasure getting your holidays booked for you. Look forward to planning the next one for you :) - Chloe, Branch Manager, Hays Travel Fordingbridge
The staff at Fordingbridge branch have…
The staff at Fordingbridge branch have been amazing, Marc and Chloe . They have been efficient and knowledgeable with my bookings .
I have asked if Hays would provide Lounge passes for our trip to Mexico at Christmas. We are 6 adults and 4 children travelling from Gatwick North on 22 December to Five beaches hotel night Mexico. This is a family treat for our children/ grandchildren to celebrate our 70 th birthdays.
We would be thrilled if Hays could provide lounge passes for this trip as it was an expensive outlay which was booked at Fordingbridge branch.
I have also booked to other holidays with you recently.
September 23, 2025
Reply from Hays Travel - Fordingbridge
Thank you for your lovely feedback. It is always a pleasure seeing you and getting your holidays sorted for you. I will be in touch soon as soon as I have heard about the lounge passes :) - Chloe, Branch Manager, Hays Travel Fordingbridge
I have never booked Angela holidays…
I have never booked Angela holidays before and was pleased I could book one at Hays Travel. It is always a good experience as the staff are well trained and efficient.
September 12, 2025
Reply from Hays Travel - Fordingbridge
Thank you for your lovely comment and booking! I hope you have a lovely trip. - Shelby :)
Well trained personal staff handled the…
Well trained personal staff handled the sale with skill and was capable of giving good officiant service
September 18, 2025
Reply from Hays Travel - Fordingbridge
Thank you for you kind comment and for booking! It is always a pleasure and I look forward to helping again. - Shelby :)
Reply from Hays Travel - Fordingbridge
Thank you for the kind words. It is always a pleasure and I look forward to helping again :)
I was beautifully looked after with…
I was beautifully looked after with politeness and friendliness
September 11, 2025
Reply from Hays Travel - Fordingbridge
Thank you for the kind review. It was a pleasure helping you and I hope you have a nice time
Reply from Hays Travel - Fordingbridge
Thank you for such a kind review. Always a pleasure!
Very helpful in the shop nothing was…
Very helpful in the shop nothing was too much trouble for them very pleased with the results
Regards Kevin Philpott
September 9, 2025
Reply from Hays Travel - Fordingbridge
Thank you for the kind words. Always a pleasure helping you out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.