Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was corre... See more
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Would not go anywhere else The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is ava... See more
Company replied
Staff very friendly and welcoming able to sort the holiday we were looking at and checking we could take prams and medical bag on board plane explained everything in depth
Company replied
We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Chapel Lane, L37 4DU, Formby, United Kingdom
- 01704779676
4.9
Excellent
524 reviews
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Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Our holiday to the Algarve!
I booked a holiday in the Formby branch with help and great advice from Caitlin. It was all fairly straightforward! Thank you!
June 11, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Commnication brilliant.Jet 2 are also…
Commnication brilliant.Jet 2 are also excellent.what a holiday.
Thank you
June 5, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Mr & Mrs Lund. Its always a pleasure. Happy travels!
Jess has been excellent through out…
Jess has been excellent through out helping me and my partner book our trip to Florida 2027, she has also been great helping book family holidays.
May 30, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Cameron. Its a pleasure. Happy travels!
No messing around
No messing around, holiday chosen, booked, money changed, and back out within 20 min. Friendly and helpful staff.
May 31, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review David. Happy travels!
Great customer service with Liv from…
Great customer service with Liv from the Formby branch. Went above and beyond to help with the booking of our holiday.
June 3, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Review
Although the girl who dealt with us appeared to be relatively new to the job she was very polite and checked with her colleagues to ensure she got it right. It made the visit very helpful in checking some shore excursions that we were interested in.
May 30, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Jess was very helpful
Jess was very helpful, finding us a cabin when we thought the cruise sold out.
May 21, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Local expertise
Helpful member of staff in local shop able to book hotels to suit our dates and requirements. Left booking late but Jess managed to book the holiday we requested.
April 30, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
After careful consideration we finally…
After careful consideration we finally decided to book. We called into formby branch and sat with Gemma. She was brilliant. Answered all our questions and put our minds at rest. With our 1 billion questions.
May 4, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Very helpful friendly staff
Very helpful friendly staff . Gave good advise about the holiday we were interested in .
May 10, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
I booked my holiday with Lily she was…
I booked my holiday with Lily she was really helpful and nice, great experience
May 8, 2026
Unprompted review
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Gemma is always so helpful and gets our…
Gemma is always so helpful and gets our holidays sorted very efficiently.
April 29, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
I always use Hays Travel in Formby
I always use Hays Travel in Formby. Everyone is so helpful and knowledgeable! Would 100% recommend! Special thanks to Jess & Carys this time! X
April 22, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels Karen!
A very positive experience
A very positive experience! Jemma was well informed, very pleasant and helpful. Going to our local Hays meant that we spent less time deliberating
and comparing companies and options.
April 21, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
nice peop;e
April 18, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Always very friendly and helpful and…
Always very friendly and helpful and able to offer competitive prices on all cruises. Have used them on multiple occasions and will continue to do so.
Thank you Hays Travel - Formby.
PFH
April 21, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Excellent customer service
Excellent customer service provided by Carys in Hays Travel Formby. Booking process went smoothly from start to finish. Thank you!
April 20, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
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