Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was corre... See more
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Would not go anywhere else The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is ava... See more
Company replied
Staff very friendly and welcoming able to sort the holiday we were looking at and checking we could take prams and medical bag on board plane explained everything in depth
Company replied
We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Chapel Lane, L37 4DU, Formby, United Kingdom
- 01704779676
4.9
Excellent
524 reviews
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Staff are fantastic
April 14, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Excellent service as usual from our local Formby branch
Excellent service as usual from our Formby store. Professional, helpful and friendly.
April 20, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
Very helpful
January 23, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
We were able to discuss possible…
We were able to discuss possible holidays and were treated very politely. Given time to think about what was on offer and come back another day and book what we had talked about. We wait with anticipation to see if the hotel, holiday etc. lives up to what we have booked.
April 1, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Ian. Happy travels!
Fly away formby
I was guided through everthing its nice these days to talk to some one face to face
April 8, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review.
Wonderful service from Carys
Wonderful service from Carys. Knowledgeable, painstaking and attentive.
April 7, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review.
Reply from Hays Travel - Formby
Thankyou for your lovely review. Happy travels!
Very professional
Managed to narrow down choices really quickly and knew what we wanted from one chat. Very professional and kept to our budget. Thank you
March 5, 2026
Reply from Hays Travel - Formby
Thankyou for your lovely review Lorna. Happy travels!
Formby Hayes staff are always very…
Formby Hayes staff are always very professional, helpful and informative. We have booked many holidays with them and they always go that extra mile to accommodate of needs.
March 21, 2026
Reply from Hays Travel - Formby
Thankyou for your lovely review Annabel. Happy travels!
Carys was friendly and very…
Carys was friendly and very knowledgeable and sorted us out without any pressure.
March 28, 2026
Reply from Hays Travel - Formby
Thankyou for your lovely review Susan. Happy travels!
The staff were extremely helpful.
The staff were extremely helpful and knowledgeable which made booking our holiday a good experience.
February 25, 2026
Reply from Hays Travel - Formby
Thankyou for your lovely review Denise. Happy travels!
Professional and friendly
Cary’s was friendly, super efficient, knowledgable and really listened to our requirements. She was able to guide us step by step to booking a really personal cruise. Thank you.
March 13, 2026
Reply from Hays Travel - Formby
Thankyou for your kind review Yvonne . Happy travels!
The staff are so helpful and made…
The staff are so helpful and made everything so smooth.. I can not thank them enough and will 1000% be using Hays travel for all my trips xx
March 13, 2026
Reply from Hays Travel - Formby
Thankyou for your lovely review Michelle. It really is our pleasure to help you with you. Happy travels!
Always have a great experience when..
Always have a great experience when booking our holidays in Hays. This time Jemma helped sort out a holiday for us, after several trips in. She is always very friendly and professional. There is no where is we book our holidays with.
March 10, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is our pleasure to help you. Happy travels!
Reply from Hays Travel - Formby
Thank you for your lovely review. It is our pleasure to help you. Happy travels!
Great efficient friendly service from…
Great efficient friendly service from Cerys and her colleagues
February 28, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is our pleasure to help you. Happy travels!
Reply from Hays Travel - Formby
Thank you for your lovely review!
Quite a stressful experience.…
Quite a stressful experience..not the sales assistants fault but it took a lot of time to link flights up with a hotel . We were unable to secure a double room as the sssistant warned the price could change whilst trying to do so.so ended up with a twin .
Also we were thrown out of the system so had to start from scratch. So it took a long time to book from start to finish.Not the best experience to be honest .
February 4, 2026
Reply from Hays Travel - Formby
Thankyou for your review. Unfortunately system errors are out of our control as it is a live booking system so it can time out, we can only apologise for any inconvenience this may have caused. Thankyou for your booking!
1st Class.
1st class service from staff that where more than happy to help they dealt with
My holiday booking straight away.
Nothing was a trouble to them
And I had a speedy responce to my booking all in all an excellent service.
February 7, 2026
Reply from Hays Travel - Formby
Thankyou so much for your lovely review. Happy travels!
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