Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was corre... See more
Company replied
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Would not go anywhere else The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is ava... See more
Company replied
Staff very friendly and welcoming able to sort the holiday we were looking at and checking we could take prams and medical bag on board plane explained everything in depth
Company replied
We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Chapel Lane, L37 4DU, Formby, United Kingdom
- 01704779676
4.9
Excellent
524 reviews
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Reply from Hays Travel - Formby
Thankyou for your lovely review.
Happy travels!
Great reception.…
Great reception from everybody in the office. Very helpful arranging our cruise.Nothing was any trouble to any of the staff.I could see they all worked as a team.
January 11, 2026
Reply from Hays Travel - Formby
Thank you for your lovely review, so glad we could find your perfect cruise for you!
Great service as usual Carys found us…
Great service as usual Carys found us a great holiday thanks
January 11, 2026
Reply from Hays Travel - Formby
Amazing thank you for you kind words! So glad we could help book your perfect holiday!
Great experience booking with Hays Travel
The advice offered was brilliant and we booked our 'bucket list' holiday with their helpful and knowledgeable customer advisor. Thank you!
January 7, 2026
Reply from Hays Travel - Formby
Thankyou so much for your lovely review. I am so glad I could help you with your dream holiday, Happy travels!
Very helpfull staff booked holiday no…
Very helpfull staff booked holiday no problems thank you
January 6, 2026
Reply from Hays Travel - Formby
Thankyou for your lovely review, I am so glad I could help.
Happy Holidays!
Very pleasant and efficient service…
Very pleasant and efficient service when booking our cruise. Answered all our questions.
January 2, 2026
Reply from Hays Travel - Formby
Thankyou for your lovely review. I am so happy I could help you. Happy cruising!
Within an hour our holiday was booked
Within an hour our holiday was booked. Caitlin was extremely helpful. We knew what we wanted and she delivered. Will be bookibg a city break with Hays Formby in March.
December 30, 2025
Reply from Hays Travel - Formby
We're happy to hear that your holiday booking experience was extremely helpful and efficient. We appreciate your intention to book your city break with us in March.
Jess and Olivia are always very…
Jess and Olivia are always very helpful, polite and always help find my family a great holiday. Highly recommend these two lovely ladies.
December 28, 2025
Reply from Hays Travel - Formby
We appreciate your kind words! Thanks for always trusting us to book your holidays!
The excellent assistant
The assistant was personable, knowledgeable, helpful and polite. She helped us get the holiday we wanted.
December 18, 2025
Reply from Hays Travel - Formby
I appreciate your kind words! I am so happy we could help you find your perfect cruise! Thank you for booking with me and choosing Hays Travel! Carys
First class service from Jess and the girls!
Jess and her colleagues at Formby were excellent! Very professional, patient and friendly and really looked after me, answering all my questions. I was going to book on-line but I'm very glad I chose your company. The girls at Formby are a credit to you!!
December 11, 2025
Reply from Hays Travel - Formby
Hi, thank you so much for your lovely review. It was pleasure to help you book your amazing cruise.
Thank you, Jess
Reply from Hays Travel - Formby
Thankyou so much for your lovely review.
I am so glad I could help you find your perfect cruise.
Thankyou, Jess.
Great service from Jess and…
Great service from Jess and consideration of our long list of requirements.
December 3, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review! Glad we could help!
Reply from Hays Travel - Formby
Thankyou so much for your lovely review.
Went out of way to help and altered…
Went out of way to help and altered quotes etc when we changed minds. Booked seats quick on planes so we could sit together.
November 13, 2025
Reply from Hays Travel - Formby
Thankyou so much for your lovely review. We are happy we could help.
A good experience!
Jess was extremely helpful in finding a cruise for us. She also suggested other options such as a drinks package and coach to Southampton which we were happy to have arranged for us. She also listed the documents we need etc.
All in all a very good experience.
Thank you, Jess!
November 16, 2025
Reply from Hays Travel - Formby
Thank you for the amazing review! Glad I could assist with your cruise booking.
Fuerteventura holiday booking
Our holiday booking to Fuerteventura was dealt with in a helpful and efficient manner by Nicola.
November 12, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review
Staff are so welcoming friendly and…
Staff are so welcoming friendly and knowlegable. Cant do enough for you.
November 5, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review
Your Rep’s excellent service.
Your Rep, Jemma, in our Formby shop was absolutely excellent. She gave us in depth information on all the hotels so that we could make our preferred choice. She was so knowledgeable and thoroughly efficient and is the epitome of fine customer service.
November 5, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review.
Nicola was brilliant did everything to…help us decide on the perfect holiday x
Nicola was brilliant did everything to help us decide onb
November 5, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review.
The staff member made us feel our…
The staff member made us feel our holiday was important and spent time searching for the perfect holiday
October 28, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review.
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