Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was corre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would not go anywhere else The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is ava... See more
Company replied
Staff very friendly and welcoming able to sort the holiday we were looking at and checking we could take prams and medical bag on board plane explained everything in depth
Company replied
We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Chapel Lane, L37 4DU, Formby, United Kingdom
- 01704779676
4.9
Excellent
524 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent adviser/salesperson
An excellent adviser/salesperson. Informative and helpful. Able to meet our required needs and wishes.
October 24, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review.
Reply from Hays Travel - Formby
Thank you for your lovely review.
Very happy customer
All the staff at the Formby office are always so very helpful, it is a pleasure to book our holidays with them, nothing is too much trouble, they take all the stress out of booking holidays
October 11, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review.
Reply from Hays Travel - Formby
Thank you for your lovely review.
Reply from Hays Travel - Formby
Thank you for your lovely review.
Voucher Purchase
very pleased with the vouchers I purchased, the staff were friendly and welcoming as usual and very helpful.
The vouchers will make a fab wedding present.
October 9, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review.
Reply from Hays Travel - Formby
Thank you for your lovely review.
Simply the best
Always use Hays travel. Went in on the 29/09/2025 at 11am at 11.21am walked out with a holiday for next year, amazing staff so helpful and professional can't fault them. One thing Hays travel are doing is employing knowledgeable polite and friendly staff. Keep up the good work. As Arnie said (I'LL BE BACK)
September 29, 2025
Reply from Hays Travel - Formby
Thank you for your lovely review.
Reply from Hays Travel - Formby
Thank you for your lovely review.
The travel agent we spoke to was very…
The travel agent we spoke to was very professional. She sorted all our needs out in a timely way.
September 7, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
Wonderful service!!
Kaitlyn was friendly and professional and booked our holiday efficiently. She was extremely helpful in every aspect of our booking and offered lots of support so we felt confident that we had everything needed for our holiday. We left the premises with everything printed and folded in a Smile folder.
August 22, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
Helpful and knowledgeable staff.
August 24, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
They never pushed us into the holiday…
They never pushed us into the holiday and listened to what we wanted .
August 13, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
Five Star Service
Seen immediately by Jess. Sorted out the holiday I wanted very quickly and efficiently. All completed and paid for within 20 minutes. Excellent and friendly service
August 19, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
Outstanding service from start to finish
I honestly can’t think of anyway my experience could have been improved. I’ve been totally impressed with how informative and helpful Samantha has been from enquiry to booking. She really is an asset to Hays.
August 18, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
Reply from Hays Travel - Formby
Thank you for your amazing review!
Very helpful staff and good value holiday
Very helpful staff, good price and easy to arrange holiday.
July 31, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
Very patient lady looking after us who…
Very patient lady looking after us who went thru everything with a smile. I have used this travel agency before and was very happy with them.
August 8, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
Jess was very knowledgeable and helpful…
Jess was very knowledgeable and helpful did not rush us into anything or push a holiday onto us.very pleased with the way she conducted herself
August 2, 2025
Reply from Hays Travel - Formby
Thank you for your amazing review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.