Hays Travel - Formby Reviews 

524
TrustScore 5 out of 5

4.9

36 Chapel Lane, L37 4DU Formby, GB


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Rated 5 out of 5 stars

Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was corre... See more

Company replied

Rated 5 out of 5 stars

Would not go anywhere else The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is ava... See more

Company replied

Rated 5 out of 5 stars

Staff very friendly and welcoming able to sort the holiday we were looking at and checking we could take prams and medical bag on board plane explained everything in depth

Company replied

Rated 5 out of 5 stars

We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 Chapel Lane, L37 4DU, Formby, United Kingdom

  • 01704779676

4.9

Excellent

TrustScore 5 out of 5

524 reviews

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4.9

All reviews

(524)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

As always a friendly smile and warm welcome..plus professional service..listening to our requirements..thank you Jess..

July 23, 2025
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Reply from Hays Travel - Formby

Thank you for your amazing review!

Rated 5 out of 5 stars

Helpful review of our options

Helpful discussion with Carys about our proposed trip to Majorca. She took us through the options carefully and we were able to select the hotel and location that suited our preferences. Efficient booking process (once we had made our minds up!)

July 22, 2025
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Reply from Hays Travel - Formby

Thank you for your amazing review!

Rated 5 out of 5 stars

Carys was very friendly,the atmosphere…

Carys was very friendly,the atmosphere in the store the same & relaxing.Carys was so helpful in searching for our holiday explaining everything to us,& efficient,this is our third time booking with Hays Travel.

July 22, 2025
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Reply from Hays Travel - Formby

Thank you for your amazing review!

Rated 5 out of 5 stars

I was enticed into the store by a…

I was enticed into the store by a special advertisement in the window. I was served by a friendly and helpful member of staff. I went out for a few groceries and went home with a cruise🛳️🛳️😁😁🥂
Keep up the specials

June 26, 2025
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Reply from Hays Travel - Formby

Thank you for your amazing review!

Rated 5 out of 5 stars

The truth is we don’t go anywhere else…

The truth is we don’t go anywhere else from the moment your walk in all the girls say hello , any questions you have they have all the answers it’s just a lovely shop to go too , Nicola is a lovely lady who looks after us she is a credit to Hays travel , we tell all our friends to go there and as always we will be going back 💖

June 25, 2025
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Reply from Hays Travel - Formby

Thank you for your amazing review!

Rated 5 out of 5 stars

Helpful

Helpful, informative, friendly, and efficient.

June 17, 2025
Hays Travel - Formby logo

Reply from Hays Travel - Formby

Thank you for your lovely review!

Rated 5 out of 5 stars

Nice and easy

Nice and easy. Down side that you don’t have card machine facilities to use Apple Pay to pay for your holiday

June 8, 2025
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Reply from Hays Travel - Formby

Thank you for your lovely review! We will feed this back.

Rated 5 out of 5 stars

Jess organised my Holiday to Croatia…

Jess organised my Holiday to Croatia very professionally with understanding of where I wanted to stay,and the type of accommodation available with everything close at hand. I'm very happy with the outcome.

May 28, 2025
Hays Travel - Formby logo

Reply from Hays Travel - Formby

Thank you for your lovely review!

Rated 5 out of 5 stars

Jess was extremely helpful

Jess was extremely helpful, along with the Branch Manager, in booking our holiday and offering advice.

May 25, 2025
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Reply from Hays Travel - Formby

Thank you for your kind review

Rated 5 out of 5 stars

I went into the Formby branch and…

I went into the Formby branch and presented Euro notes which I used at least 20 years ago. I wanted to know if they were still viable as my brother (80 years old) was going to use them. The young woman straight away said she didn’t recognise them but said don’t worry as we can exchange them. She didn’t want my brother to go to Spain and possibly they weren’t accepted. She bought them back and exchanged them for current money. I found her amazingly helpful and made me feel at ease. She is an employee you need to recognise

May 23, 2025
Unprompted review
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Reply from Hays Travel - Formby

Thank you for your kind review

Rated 5 out of 5 stars

Great experience

Had a great experience booking our holiday. Lovely helpful, friendly staff. Takes the stress out of booking it yourself. Erin was fabulous. Great experience, would definitely recommend Hays Travel Formby.

May 10, 2025
Hays Travel - Formby logo

Reply from Hays Travel - Formby

Thanks for your lovely review

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