Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was corre... See more
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Would not go anywhere else The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is ava... See more
Company replied
Staff very friendly and welcoming able to sort the holiday we were looking at and checking we could take prams and medical bag on board plane explained everything in depth
Company replied
We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Chapel Lane, L37 4DU, Formby, United Kingdom
- 01704779676
4.9
Excellent
524 reviews
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Reply from Hays Travel - Formby
Thanks for your lovely review
Jemma made my experience very easy
Jemma made my experience very easy , she went above and beyond to help secure my booking.
May 9, 2025
Reply from Hays Travel - Formby
Thanks for your lovely review
Reply from Hays Travel - Formby
Thanks for your lovely review
Very good customer service
Very good customer service returned my call when she said she would.
April 30, 2025
Reply from Hays Travel - Formby
Thanks for your lovely review
At our age we needed some assistance
At our age we needed some assistance, Jess was very helpful and completed our booking very efficiently.
April 16, 2025
Reply from Hays Travel - Formby
Thank you for your kind review
Reply from Hays Travel - Formby
Thanks for your lovely review
Very helpful and courteous…
Very helpful and courteous staff,nothing was to much trouble will be booking with them again in the future
April 8, 2025
Reply from Hays Travel - Formby
Glad we could help! Thank You!
Very informative and made life very…
Very informative and made life very easy booking our holiday thank you
March 23, 2025
Reply from Hays Travel - Formby
Thank you for the kind review!
Dominican Republic
Booked a holiday with the help and the knowledge of the young lady in Hay's in Formby. Her name was Olivia and she gave us some really helpful information about the destination and the flights.
March 31, 2025
Reply from Hays Travel - Formby
Thanks for your review! Glad we could help.
Erin was amazing
Erin was amazing. she sorted my flights and foreign currency. most helpful, nothing too much trouble.
March 26, 2025
Reply from Hays Travel - Formby
Thank you for your review! Glad we could help!
The staff were very helpful and if they…
The staff were very helpful and if they didn't know the answer they said so and fou d out for us.
Liverpool was great.
March 16, 2025
Reply from Hays Travel - Formby
Thank You for your lovely review!
Helpful service
The ladies in the shop know me and have my details on file,so it's a quicker to go through the booking process
March 15, 2025
Reply from Hays Travel - Formby
Glad we could help! Thank you for the review!
Nicola was very knowledgable when…
Nicola was very knowledgable when helping me with my holiday insurance and letting me know the difference between a silver and gold policy, will definitely carry on getting my holiday insurance with Hays Travel
March 15, 2025
Reply from Hays Travel - Formby
Thank you so much for your kind review. Glad we could help you!
Reply from Hays Travel - Formby
Aw thank you for your kind words!
Very helpful went out of way to find…
Very helpful went out of way to find best deal explained everything clearly
March 11, 2025
Reply from Hays Travel - Formby
Aw thank you for your kind words!
Excellent customer service
Excellent customer service. Whole booking took around 2 hours but that was entirely due to your employee having to wait on the phone for the other companies involved. She was patient, efficient and very helpful and reassuring. I couldn't have asked for better than the lovely Olivia in the Formby office.
March 11, 2025
Reply from Hays Travel - Formby
Aw thank you for your kind words!
Nicola was very helpful and is very…
Nicola was very helpful and is very knowledgeable and friendly
March 11, 2025
Reply from Hays Travel - Formby
Thank you for your kind review!
Help with a City Break
The travel agent was very friendly, helpful and professional. We had already checked on line for the particular city break we wanted. The agent checked and answered a few questions we had. Printed off all necessary documentation for the trip.
March 10, 2025
Reply from Hays Travel - Formby
Thank you for your lovely words!
Disabled cabins
Went to a lot of trouble to find a cruise going from Liverpool that had disabled cabins. Found a cruise we are delighted with with the disabled facilities needed by my husband
March 1, 2025
Reply from Hays Travel - Formby
Thank You for your kind words!
Reply from Hays Travel - Formby
Thank You for your kind words!
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