My experience was first class. With in 10mins I had a holiday destination selected. And booked with complete satisfaction the young lady was very knowledgeable. And took the time to check all price... See more
Company replied
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Booked Las Vegas with Laura for March 2026this year and as we are going back in September 2026 we wanted the same 5 star experience She once again produced a holiday plan that was perfect Daniel... See more
Company replied
Danielle in Hays Travel Derry was patient , kind informative, and professional. She showed me numerous options as I am a sole traveller and I never felt rushed. The atmosphere in Hays and the custome... See more
The member of staff to whom I spoke was very knowledgeable. When I told her the type of holiday I wanted, where, when etc., she provided me with all details very quickly. She was pleasant, patient... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Foyleside Centre, Orchard Street, BT48 6XY, Foyleside, United Kingdom
- 028 7187 9730
4.9
Excellent
764 reviews
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I would highly recommend Hays Travel
I would highly recommend Hays Travel. The staff are friendly, helpful and very professional
May 30, 2026
Great holiday advice was true to form…
Great holiday advice was true to form loved my destination
February 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I took another trip with Lucy out of…
I took another trip with Lucy out of Derry in foyleside, she was really great and helpful. She gets back really quick with loads of different options.. thanku Lucy
May 31, 2026
Reply from Hays Travel - Foyleside
Thank you for the lovely feedback it is very much appreciated glad we I could get you booked again.
Lucy
Fantastic from start to finish
May 17, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Very attentive and encouraging
Very attentive and encouraging. Very knowledgeable about transport around the city.
May 16, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
My travel agent was professional
My travel agent was professional, friendly and super fast at booking my holiday, cleared up any questions I had and made me feel really reassured about booking
May 15, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Holiday booking - very good service
The member of staff to whom I spoke was very knowledgeable. When I told her the type of holiday I wanted, where, when etc., she provided me with all details very quickly. She was pleasant, patient and approachable. I was provided with instant oral and instant feedback.
May 15, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Lovely helpful staff
Lovely helpful staff especially Danielle and i think the other girl was named Caoimhe. They made the experience easy x
May 12, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
The staff were amazing The assistant…
The staff were amazing The assistant who helped us select our holiday was great pointing out all the details of the trip we've used Hays travel a few times in the Richmond centre in Derry and the staff never failed to take good care of our holidays
May 7, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Advice & help was great as always
Advice & help was great as always. Wouldn’t book anywhere else.
May 4, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
Very pleasant and helpful staff
April 26, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us a review.
Many thanks
Lucy
It was friendly,no waiting and…
It was friendly,no waiting and everything straight forward .Holiday booked in about 20 min
April 16, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave feedback it is very much appreciated.
Kind regards
Lucy
Lucy who i was speaking to i asked for…
Lucy who i was speaking to i asked for certain things and she was able to get me the holiday to meet my requirements so professional polite and nothing was to much bother would definitely be back to book again through Hayes travel Foyle side
April 23, 2026
Reply from Hays Travel - Foyleside
Thank you so much for leaving the feedback it is very much appreciated.
Kind regards
Lucy
My son and myself called in the…
My son and myself called in the FoyleSide office and were greeted by Lucy, who was extremely helpful with our enquiry. I returned a few days later to book the trip. Lucy was extremely efficient and very pleasant. In my opinion a definite asset to your business. 🌝
April 14, 2026
Reply from Hays Travel - Foyleside
Thank you so much for leaving the feedback it is very much appreciated.
Kind regards
Lucy
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