Laura was excellent. When we explained the type of holiday we wanted and dates everything was handled so smoothly and efficiently. She could not have been more helpful and we are grateful and so much... See more
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We went with a last minute booking a holiday The lasy was able to do everything for us in an instant.. printed our tickets & were set to go would definitely use Hays again .
Called into Hayes Foyleside to book a trip to Malaga with Lucy- she was soo helpful and provided lots of options for us to consider giving us comprehensive details, advice & printouts of quotes for us... See more
Brilliant service staff Even Was patient with myself and partner would recommend to family and friends and definitely come here again for another holiday thank yous at Hays Travel
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Foyleside Centre, Orchard Street, BT48 6XY, Foyleside, United Kingdom
- 028 7187 9730
4.9
Excellent
830 reviews
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Everything was very straight forward…
Everything was very straight forward very helpful girl in store good experience Jim Walsh
July 1, 2026
Very helpful and knowledgeable
Very helpful and knowledgeable. Nothing was too much bother
June 28, 2026
The staff are professional
The staff are professional, welcoming and friendly. They are interested in helping you to get the trip you want.
Danielle and Laura were very helpful, courteous and professional. They make sure everything is completed precisely. They are very efficient.
June 25, 2026
Never disappoint
We only visited the shop for about 20 minutes with a holiday and dates in mind. In those 20 minutes we had it booked and paid for - stress free thanks to caoimhe. I have booked holidays before with Hays before and they never disappoint
June 26, 2026
Welcoming
Welcoming, listening to the type of holiday experience being sought-after. Alignment to budget etc.
June 9, 2026
Caoimhe was absolutely brilliant
Caoimhe was absolutely brilliant. Knowledgable and very patient.
Really impressed.
June 27, 2026
Great service
Caoimhe was great she listened to what we were looking for asked all the right questions budget etc. Went through till she found us a holiday nothing was a bother.
June 25, 2026
The people at Hays Derry are amazing
The people at Hays have always been welcoming and polite. They are experienced and knowledgeable of destinations and their advice often determines where we go and stay.
WE use Hays in Derry every time when we travel and will continue to do so as we feel confident and secure in their hands.
June 20, 2026
Caoimhe was friendly and efficient
Caoimhe was friendly and efficient. Nothing was too much trouble for her and she listened to what we wanted and found us the perfect holiday.
June 19, 2026
Friendly helpful staff
Friendly helpful staff. Booking holdiday was easy. Service exceptional.
June 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly
Very friendly, helpful staff. Able to give great advice.
Foyleside, Derry.
June 13, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
Aaron was fantastic throughout the…
Aaron was fantastic throughout the whole process, he went well above and beyond especially whenever I described it was a surprise for my daughter, which I thought was class for him to have went to the lengths to help us achieve this.. 🙌😊
June 13, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
I felt at ease,staff was amazing,got a…
I felt at ease,staff was amazing,got a great deal for myself
June 12, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
i went in looking for a city break a…
i went in looking for a city break a lovely hotel and very pleased with my experience
June 12, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
ThGarathae consultant whose name was Garath…
The consultant whose name was Garath was very helpful, efficient and professional.
June 11, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
Very friendly and helpful guidance to…
Very friendly and helpful guidance to book our next family holiday. Fortunately, we got the same sales advisor who helped us earlier this early with our trip to France - Lucy! Thank you
June 9, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
It was a great experience from the…
It was a great experience from the minute we sat down. Danielle was most helpful and just lovely
May 31, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time your comments and feedback are very much appreciated.
Regards
Lucy
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