Laura was excellent. When we explained the type of holiday we wanted and dates everything was handled so smoothly and efficiently. She could not have been more helpful and we are grateful and so much... See more
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We went with a last minute booking a holiday The lasy was able to do everything for us in an instant.. printed our tickets & were set to go would definitely use Hays again .
Called into Hayes Foyleside to book a trip to Malaga with Lucy- she was soo helpful and provided lots of options for us to consider giving us comprehensive details, advice & printouts of quotes for us... See more
The sales team were very helpful and had good knowledge and experience. We usely book online but will be coming in future with Hayes.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Foyleside Centre, Orchard Street, BT48 6XY, Foyleside, United Kingdom
- 028 7187 9730
4.9
Excellent
836 reviews
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Everything well explained ,got what we…
Everything well explained ,got what we were looking for
January 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Excellent service . Agent was so helpful patient and understanding of our needs. Can’t thank her enough.
January 7, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Fast and efficient staff who are very courteous and polite
The staff are lovely, very friendly and helpful and will do everything to make your holiday experience and booking easier and as hassle free as possible. Have booked with them before and their service is excellent
January 7, 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Hays Travel Helpful
The lady I dealt with in Hays was so so helpful she could not have done anything more to be helpful kind and great patience and was able to sort out problems. I will have no problem recommending them. Thank you all.
December 24, 2025
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Very helpful
Everyone in Hays Travel were all nice and very helpful especially to Caiomhe and Jonathan for my enquiries online. They were very responsive and very helpful with my change of plans. To Lucy, the best woman for the job, she was very organised and very approachable.Appreciate you all!
December 30, 2025
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Assistant pleasant and helpful
Assistant pleasant and helpful. Asked a senior member of staff who had seen the ship to come over and give us some information
Guided us through cabin selection etc
December 19, 2025
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
I ask for a lot of information &…
I ask for a lot of information & nothing was a problem
December 17, 2025
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
Caoimhe
Caoimhe, from the Foyleside branch Derry, was absolutely fantastic, so friendly and made the booking super easy.
So helpful and so friendly, lovely girl.
December 10, 2025
Reply from Hays Travel - Foyleside
Thank you so much for your review it is very much appreciated, happy to help.
Regards
Caoimhe
Staff were so helpful and professional…
Staff were so helpful and professional and got me the holiday I asked for at a reasonable price
December 9, 2025
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
The travel agent was so friendly
The travel agent was so friendly and helpful gave me loads of options for my holiday and when I settled on a destination I got the best value for my money
December 7, 2025
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
Easy to chat to reviewed all concerns …
Easy to chat to reviewed all concerns what was covered what is not covered in the cruise. Also gave advise about travelling the day before to catch cruise ship which leaves early morning. Advised us on available packages and if for example we opted for a restaurant that was not part of the package. Agent v helpful
November 27, 2025
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
Courteous staff
November 8, 2025
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
assistant Laura had good knowledge of…
assistant Laura had good knowledge of product and was able to meet our requirments as we needed to change dates from deal advertised. frankfurt here we go!
October 24, 2025
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
Caoimhe was very helpful and quick to…
Caoimhe was very helpful and quick to respond to my queries.
November 30, 2025
Reply from Hays Travel - Foyleside
Hi Margaret, Thank you for taking the time to leave us this review, we really appreciate your feedback
Reply from Hays Travel - Foyleside
Hi Heather, Thank you for taking the time to leave us this review, we really appreciate your feedback
The staff(Jonathan ) was very pleasant
The staff(Jonathan ) was very pleasant, helpful and informative.
November 27, 2025
Reply from Hays Travel - Foyleside
Hi Michael, Thank you for taking the time to leave us this review, we really appreciate your feedback
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