We have used Freya for almost all of our holidays, as we trust her to get the best deal for us. Also we had a big issue on one holiday, where all flights etc were cancelled, and she was amazing, and... See more
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Absolutely amazing service provided by Freya from Hays. Deals with everything from start to finish. Takes all the stress out of booking holidays on your own. Will always go to Freya now with every ho... See more
Freya is great and very patient when we book our holidays she always comes back to me with an answer. Which is what you need when booking your holidays well done.
I’ve stopped constantly scrolling through websites and shopping around, I just go straight to Freya. We booked multiple holidays using her service. Highly recommended, great customer service, quick... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Freya Mcallister, KY8, Fife, United Kingdom
- 01333 698018
4.9
Excellent
204 reviews
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I won’t book anywhere else now
I can not fault Freya from start to Finish, she was helpful , knowledgeable, answered any questions we had . We will be booking with Freya in the future .
March 6, 2025
Reply from Hays Travel - Freya Mcallister
Thanks so much for booking and leaving such a lovely review.
Great experience
Freya was excellent and kept me informed and answered my questions quickly and efficiently
February 25, 2025
Reply from Hays Travel - Freya Mcallister
Thank you so much for the lovely feedback,
I always book my holidays through Freya…
I always book my holidays through Freya she is absolutely brilliant at what she does - very professional and extremely quick in responding - we have always had amazing holidays - she is a credit to the Travel Industry
February 15, 2025
Reply from Hays Travel - Freya Mcallister
So kind, than you for taking the time to leave such a lovely review.
1st class service
1st class service. Freya was So helpful. Made booking our 1st cruise so easy. Gave us a few choices of ships and hotels etc. And was always quick at replying to my questions. Fab service freya x
February 15, 2025
Reply from Hays Travel - Freya Mcallister
Thank you so much for booking and taking the time to leave such a lovely review.
Always book my trips via Freya
Always book my trips via Freya. She always listens to what we want and makes sure everything runs smoothly.
February 10, 2025
Reply from Hays Travel - Freya Mcallister
Thank you so much for your loyalty and leaving another fab review.
Great service once again.
Used Freya for our last few holidays and once again everything is really straightforward, great communication and alternatives offered. Takes all the stress and hassle away and easy to deal with. Great service.
January 29, 2025
Reply from Hays Travel - Freya Mcallister
Thanks so much for your loyalty and amazing review.
Stress free holiday booking
Stress free holiday booking, Freya always goes above and beyond when looking for your perfect getaway!
We are now on our 6th booking with Freya in 3 years.
Disney land Paris, Cyprus, Rome, Mediterranean Cruise and now Turkey - It certainly wont be our last time using Freya as her customer service is second to none !!! ⭐️⭐️⭐️⭐️⭐️+
January 30, 2025
Reply from Hays Travel - Freya Mcallister
Thank you so much for your loyalty and amazing review. Very much appreciated!
Reply from Hays Travel - Freya Mcallister
Thanks for booking and leaving such an lovely review. So very much appreciated!
Reply from Hays Travel - Freya Mcallister
Thank you so much for your loyalty and amazing review. So very much appreciated!
First class service
Freya has booked quite a few holidays for us over the years, first class service, goes out her way to find what you want, experienced some lovely places and hotels and got a few more still to come 😊 thanks once again your a 🌟
January 29, 2025
Reply from Hays Travel - Freya Mcallister
Thank you so much for your loyalty and amazing review. So very much appreciated!
Fraya Mcallister
Fraya was very helpful from the start to the end, she was very knowledgeable on the resorts she recommended answering all our questions, and made the whole process stress free.
January 15, 2025
Reply from Hays Travel - Freya Mcallister
Thanks for booking and leaving such an amazing review. So very much appreciated!
Great service from Freya
Great service from Freya. Always available to you and that's reassuring. Booked our holiday to Turkey, arranged transfers, car parking, everything is done for you, taking the stress from travel away. So efficient and reliable.
Thanks again Freya, we appreciate all your help!
January 13, 2025
Reply from Hays Travel - Freya Mcallister
Thanks for booking and leaving such an amazing review. So very much appreciated!
Great holiday just made better by…
Great holiday just made better by having all the hassle taken out of booking by doing through Freya.
December 27, 2024
Reply from Hays Travel - Freya Mcallister
Thank you so much for all your support! Glad you had such an amazing holiday.
Fantastic communication & provided…
Fantastic communication & provided exactly what I wanted
January 7, 2025
Reply from Hays Travel - Freya Mcallister
Thank you so much for booking with me.
Gets it right every time.
We give Freya a few dates and idea's and she gets it right every time for us. From dates to destination to most importantly price.
Customer service from Freya is spot on.
November 7, 2024
Reply from Hays Travel - Freya Mcallister
Thank you so much for your support and booking with me again.
I use the same person every year and…
I use the same person every year and it's so easy takes the stress away from me trying to find what I want! All I need to do is tell Freya what I'm looking for and my budget and then she gives me a few choices it's great!
November 6, 2024
Reply from Hays Travel - Freya Mcallister
Thank you so much for your support over the years.
Booked a few holidays through Freya and…
Booked a few holidays through Freya and she always delivery’s top notch service. No question goes unanswered. Always feel at ease when booking through her. Replies to any messages any time of day. Wouldn’t book through anyone else.
October 25, 2024
Reply from Hays Travel - Freya Mcallister
Thank you for booking again with me. Very much appreciated.
Great service and Great knowledge
Great service and answers all questions and queries quickly. Gives very good advice and always looks to get you the very best deal.
October 23, 2024
Reply from Hays Travel - Freya Mcallister
Thank you for leaving a lovely review and booking again with me.
Florida booking
I emailed Freya with a request and she gave first class service got exactly what I needed and I was a late booking so I thought it wouldn’t be possible I would definitely recommend her to friends thanks so much
September 3, 2024
Reply from Hays Travel - Freya Mcallister
Thank you so much. It was a pleasure arranging such an exciting last min trip!
Freya is amazing and so helpful
Freya is so thorough, helpful and informative. Always willing to go the extra mile to support and help you find the perfect holiday. Thanks T
August 28, 2024
Reply from Hays Travel - Freya Mcallister
Thank you so much for leaving a lovely review and booking with me again.
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