Hays Travel - Freya Mcallister Reviews 

201
TrustScore 5 out of 5

4.9

Personal Travel Consultant Freya Mcallister, KY8 Fife, GB


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Rated 5 out of 5 stars

Freya was very quick to respond to my messages. She helped by offering alternatives and nothing was too much trouble . I felt I was asking lots of questions but she said ask away. We have booked lot... See more

Rated 5 out of 5 stars

Another holiday booked with Freya. Brilliant service making sure you get everything you’re looking for and more. Quick to reply and always above and beyond. Stress free and will continue to book with... See more

Rated 5 out of 5 stars

I’ve stopped constantly scrolling through websites and shopping around, I just go straight to Freya. We booked multiple holidays using her service. Highly recommended, great customer service, quick... See more

Company replied

Rated 5 out of 5 stars

Excellent, trustworthy service as always We booked this cruise ourselves while already on another cruise, but passed it over to our travel agent Freya McAllister. knowing we could completely trus... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Freya Mcallister, KY8, Fife, United Kingdom

  • 01333 698018

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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4.9

All reviews

(201)

126,998 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

Super service! Professional with a genuine friendly and personalised touch. Highly recommended.

July 8, 2026
Rated 4 out of 5 stars

It was all made so easy for us

It was all made so easy for us, we gave ideas of what we were looking for, when we wanted to travel and what we wanted to see, Freya made all the right choices and got us the vacation that fits perfect with our requirements

June 25, 2026
Rated 5 out of 5 stars

Freya was very quick to respond to my…

Freya was very quick to respond to my messages. She helped by offering alternatives and nothing was too much trouble . I felt I was asking lots of questions but she said ask away. We have booked lots of holidays with Freya and just booked a very special holiday celebration for my husband’s 60th with help from Freya.
Thanks

June 23, 2026
Rated 5 out of 5 stars

Another holiday booked with Freya

Another holiday booked with Freya. Brilliant service making sure you get everything you’re looking for and more. Quick to reply and always above and beyond. Stress free and will continue to book with Freya in the future due to her fantastic customer service and making sure you have a great experience booking and follows up with tickets etc and any additional information you may need. Overall a great service from Freya.

June 18, 2026
Rated 5 out of 5 stars

Stop scrolling and use Freya

I’ve stopped constantly scrolling through websites and shopping around, I just go straight to Freya. We booked multiple holidays using her service. Highly recommended, great customer service, quick response and nothing is too much trouble!! Thank you Freya 💕

May 30, 2026
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Reply from Hays Travel - Freya Mcallister

Thank you so much for taking the time to write such an amazing review. Much appreciated!

Rated 5 out of 5 stars

Freya always delivers

Freya always delivers! She is a fantastic travel agent and is always patient and considerate of my choices and travel wants/needs.

May 22, 2026
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Reply from Hays Travel - Freya Mcallister

Always a pleasure. Thanks for you patience as always.

Rated 5 out of 5 stars

One stop shopping .

One stop shopping .

May 22, 2026
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Reply from Hays Travel - Freya Mcallister

Thanks for booking and leaving me a review. Much appreciated.

Rated 5 out of 5 stars

Great service

Freya always goes above and beyond when looking at a holiday for us. This was a last minute break and she was going away herself the next day but rushed our booking through. Great service as usual. Freya.

April 2, 2026
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Reply from Hays Travel - Freya Mcallister

Thanks so much for booking again and taking my own holiday time in to account.

Rated 5 out of 5 stars

First class customer service.

Freya was very responsive, suggested different ideas for my trip and was very patient when asking for different prices. Third time using Freya and wouldn’t go anywhere else now. First class service .

March 13, 2026
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Reply from Hays Travel - Freya Mcallister

Thank you so much for the amazing feedback and for booking again.

Rated 5 out of 5 stars

Freya was amazing

Freya was amazing, pulled together our itinerary and adjusted to suit us, dealing with everything really quickly and I did have a number of queries 😊

February 24, 2026
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Reply from Hays Travel - Freya Mcallister

Thank you so much for booking with me. It was such a pleasure booking such a fabulous trip.

Rated 5 out of 5 stars

Fantastic service again from Freya

Fantastic service again from Freya! This is our 5th time using Freya for bookings. Prompt responses, understands your needs, and there to answer any questions.

February 7, 2026
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Reply from Hays Travel - Freya Mcallister

Thanks so much for allowing me to help you once again.

Rated 5 out of 5 stars

Freya is patient and professional

Freya is patient and professional. Nothing is too much trouble. She’s booked many of our family holidays now.

February 11, 2026
Hays Travel - Freya Mcallister logo

Reply from Hays Travel - Freya Mcallister

Thank you so much for booking with me again. Always a pleasure.

Rated 5 out of 5 stars

5*****

Excellent service

February 11, 2026
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Reply from Hays Travel - Freya Mcallister

Thanks for booking with me again.

Rated 5 out of 5 stars

Thailand holiday

When our daughter decided to study in Malaysia for a year we decided to visit for a holiday to Thailand over Christmas and New Year, we contacted Freya with only a few months notice with places we fancied visiting, Freya done all the work securing us amazing hotels in 3 different areas of Thailand, arranging all flights with connections and transfers, everything was perfect and totally stress free for us allowing us to spend quality time with our daughter, Freya also arranged our daughters flights to from Malaysia so we could all travel together. we had an absolutely amazing time and will definitely return to Thailand and use Freya again.

December 22, 2025
Unprompted review
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Reply from Hays Travel - Freya Mcallister

Thanks for the amazing and detailed review. It was such a pleasure booking a very special holiday for you all. Loved seeing your journey from beginning to end.

Rated 5 out of 5 stars

Freya has organised a few holidays for…

Freya has organised a few holidays for us now and honestly can’t recommend her enough she goes above and beyond to get the best deals that fit you needs. ⭐️

January 28, 2026
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Reply from Hays Travel - Freya Mcallister

Thanks so much for booking your next magical trip with me again.

Rated 5 out of 5 stars

Excellent

Excellent, trustworthy service as always

We booked this cruise ourselves while already on another cruise, but passed it over to our travel agent Freya McAllister. knowing we could completely trust her — and once again she didn’t disappoint. Thanks to all our previous bookings with her, we have total confidence in her knowledge, attention to detail and ability to sort any issues should they arise.

Everything has been seamless so far with no problems at all, which is exactly what we expect from her outstanding service. It’s reassuring to know our booking is in such safe and experienced hands. Highly recommended.

January 14, 2026
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Reply from Hays Travel - Freya Mcallister

This is so lovely, thank you Lorraine. So happy I can help you complete this cruise too. Always a pleasure.

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