Freya was very quick to respond to my messages. She helped by offering alternatives and nothing was too much trouble . I felt I was asking lots of questions but she said ask away. We have booked lot... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another holiday booked with Freya. Brilliant service making sure you get everything you’re looking for and more. Quick to reply and always above and beyond. Stress free and will continue to book with... See more
I’ve stopped constantly scrolling through websites and shopping around, I just go straight to Freya. We booked multiple holidays using her service. Highly recommended, great customer service, quick... See more
Company replied
Excellent, trustworthy service as always We booked this cruise ourselves while already on another cruise, but passed it over to our travel agent Freya McAllister. knowing we could completely trus... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Freya Mcallister, KY8, Fife, United Kingdom
- 01333 698018
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
Super service! Professional with a genuine friendly and personalised touch. Highly recommended.
Freya is always very helpful in finding…
Freya is always very helpful in finding the best deal for me. Highly recommended xx
It was all made so easy for us
It was all made so easy for us, we gave ideas of what we were looking for, when we wanted to travel and what we wanted to see, Freya made all the right choices and got us the vacation that fits perfect with our requirements
Freya was very quick to respond to my…
Freya was very quick to respond to my messages. She helped by offering alternatives and nothing was too much trouble . I felt I was asking lots of questions but she said ask away. We have booked lots of holidays with Freya and just booked a very special holiday celebration for my husband’s 60th with help from Freya.
Thanks
Another holiday booked with Freya
Another holiday booked with Freya. Brilliant service making sure you get everything you’re looking for and more. Quick to reply and always above and beyond. Stress free and will continue to book with Freya in the future due to her fantastic customer service and making sure you have a great experience booking and follows up with tickets etc and any additional information you may need. Overall a great service from Freya.
May use AI-assist with repliesRead more
Stop scrolling and use Freya
I’ve stopped constantly scrolling through websites and shopping around, I just go straight to Freya. We booked multiple holidays using her service. Highly recommended, great customer service, quick response and nothing is too much trouble!! Thank you Freya 💕

Reply from Hays Travel - Freya Mcallister
Freya always delivers
Freya always delivers! She is a fantastic travel agent and is always patient and considerate of my choices and travel wants/needs.

Reply from Hays Travel - Freya Mcallister
Great service
Freya always goes above and beyond when looking at a holiday for us. This was a last minute break and she was going away herself the next day but rushed our booking through. Great service as usual. Freya.

Reply from Hays Travel - Freya Mcallister
First class customer service.
Freya was very responsive, suggested different ideas for my trip and was very patient when asking for different prices. Third time using Freya and wouldn’t go anywhere else now. First class service .

Reply from Hays Travel - Freya Mcallister
Freya was amazing
Freya was amazing, pulled together our itinerary and adjusted to suit us, dealing with everything really quickly and I did have a number of queries 😊

Reply from Hays Travel - Freya Mcallister
Fantastic service again from Freya
Fantastic service again from Freya! This is our 5th time using Freya for bookings. Prompt responses, understands your needs, and there to answer any questions.

Reply from Hays Travel - Freya Mcallister
Freya is patient and professional
Freya is patient and professional. Nothing is too much trouble. She’s booked many of our family holidays now.

Reply from Hays Travel - Freya Mcallister
Thailand holiday
When our daughter decided to study in Malaysia for a year we decided to visit for a holiday to Thailand over Christmas and New Year, we contacted Freya with only a few months notice with places we fancied visiting, Freya done all the work securing us amazing hotels in 3 different areas of Thailand, arranging all flights with connections and transfers, everything was perfect and totally stress free for us allowing us to spend quality time with our daughter, Freya also arranged our daughters flights to from Malaysia so we could all travel together. we had an absolutely amazing time and will definitely return to Thailand and use Freya again.

Reply from Hays Travel - Freya Mcallister
Freya has organised a few holidays for…
Freya has organised a few holidays for us now and honestly can’t recommend her enough she goes above and beyond to get the best deals that fit you needs. ⭐️

Reply from Hays Travel - Freya Mcallister
Freya has been very good at listening…
Freya has been very good at listening to our needs for the holiday and ensuring she found what best suited us all as a family.
Spent lots of time finding our perfect…
Spent lots of time finding our perfect holiday, and at a good price. Nothing too much hassle.
Excellent
Excellent, trustworthy service as always
We booked this cruise ourselves while already on another cruise, but passed it over to our travel agent Freya McAllister. knowing we could completely trust her — and once again she didn’t disappoint. Thanks to all our previous bookings with her, we have total confidence in her knowledge, attention to detail and ability to sort any issues should they arise.
Everything has been seamless so far with no problems at all, which is exactly what we expect from her outstanding service. It’s reassuring to know our booking is in such safe and experienced hands. Highly recommended.

Reply from Hays Travel - Freya Mcallister
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







