We have used Freya for almost all of our holidays, as we trust her to get the best deal for us. Also we had a big issue on one holiday, where all flights etc were cancelled, and she was amazing, and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely amazing service provided by Freya from Hays. Deals with everything from start to finish. Takes all the stress out of booking holidays on your own. Will always go to Freya now with every ho... See more
Freya is great and very patient when we book our holidays she always comes back to me with an answer. Which is what you need when booking your holidays well done.
I’ve stopped constantly scrolling through websites and shopping around, I just go straight to Freya. We booked multiple holidays using her service. Highly recommended, great customer service, quick... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Freya Mcallister, KY8, Fife, United Kingdom
- 01333 698018
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Freya Mcallister
Amazing Service
Freya made the whole process super easy and nothing was too much trouble when had questions which were answered promptly and always had our best interests at heart. Can't wait for our holiday as know it will be amazing based on her recommendation

Reply from Hays Travel - Freya Mcallister
Freya Mcallister
Freya was quick to answer my questions on the ad she had posted on social media. We liked what we saw but flight times we not ideal. Freya took time out to find better flight times for us.
Overall a pain free experience.
Well done.

Reply from Hays Travel - Freya Mcallister
Booking was great
Booking was great! Woman that booked it for me made things so much more straight forward so was a massive help as this will be my first holiday abroad and was a bit confused with some parts but she was amazing and really helped l.

Reply from Hays Travel - Freya Mcallister
Great service as usual
As usual Freya finds you the best deal & is always on hand to answer my questions. Great service as usual

Reply from Hays Travel - Freya Mcallister
Very quick to respond to my messages…
Very quick to respond to my messages and got me an excellent price. Very happy with the service provided..

Reply from Hays Travel - Freya Mcallister
Exactly what I asked for!
Freya found the exact holiday with dates and flights that I required and met all of my needs. Quick responses to questions and provided all information including extra information that would benefit my trip.

Reply from Hays Travel - Freya Mcallister
Freya was so well informed
Freya was so well informed, very understanding of our needs and patient when it took so long for responses due to the numbers on our group! Impressed by her professionalism. Would recommend to others.

Reply from Hays Travel - Freya Mcallister
Returning customer to Hays Travel (…
Returning customer to Hays Travel ( Freya) she is always happy to help with our holidays, nothing is too much bother.

Reply from Hays Travel - Freya Mcallister
Freya has been great and open and…
Freya has been great and open and helpful throughout. Would not have been able to do this without her.

Reply from Hays Travel - Freya Mcallister
Recommend Freya 100%
Freya answered my 100s of questions promptly and couldn’t have been nicer considering the amount of changes I wanted to make or add!

Reply from Hays Travel - Freya Mcallister
Great service
Freya was very professiona. She gave me great information and was open and honest.

Reply from Hays Travel - Freya Mcallister
Great service.
Great service.
Freya helped us book a cruise and answered all our questions and queries quickly and efficiently. Would definitely recommend Freya and will contact Freya for any other holidays I’m looking to book.

Reply from Hays Travel - Freya Mcallister
Amazing service
Freya is amazing, she answers all our questions and there were lots, she showed us amazing holidays and understood how important this booking was for us and she didn't let us down! This is the 2nd time booking with Freya and I'll be back when it's time for the next one! xx

Reply from Hays Travel - Freya Mcallister
Freya was quick to get quotes and very…
Freya was quick to get quotes and very responsive to emails. The whole process was very straight forward and Freya guided us through what would needed done.

Reply from Hays Travel - Freya Mcallister
Bucket list
Just messaged Freya what I would like and within hrs she came back to me with some ideas

Reply from Hays Travel - Freya Mcallister
Freya Mcallister was excellent
Freya was excellent at providing advice as well as providing options of flights and hotels as requested. Once we had decided on the flights and hotels, she worked to meet our requests with regard to sea views etc.
Very helpful which removed the stress of booking a holiday.

Reply from Hays Travel - Freya Mcallister
Would highly recommend.
Messaged about a holiday and it was booked within the half hour. Very responsive and quick and easy process. Would definitely book through Freya again.

Reply from Hays Travel - Freya Mcallister
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







